Neospin Casino - Player’s deposit has been delayed.

I deposited usdt to they know its in there but wont release everyday i ask and they say still working on it and its been over 2 months

Dear bruser123, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Thanks Veronica when payments leave wallets on binance they do not help

Do I understand correctly that you deposited via Binance Pay? Have you been in touch with its support center to inquire about the status of your payment?

Binance do not offer any help once it leave there wallet

Have you tried contacting them? There is chat support on their website and also a FAQ section that could be helpful.

Yes of course 1 thousand times

Please forward me all the communication with Binance support and the casino customer support. Also, kindly send me the proof of your deposit as well as the bank statement starting from the date you deposited the balance of ₮199 into the casino. My email address is veronika.l@casino.guru.

Dear bruser123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.