The player from Germany requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Need For Spin Casino - Player’s withdrawal has been delayed.
Amount: €1,500
Need For Spin Casino
Safety Index:HighSafety Index
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8.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I submitted three payout requests of 500.00 euros each on Saturday (05/27/2023).
The verification was successfully completed on Monday (05/29). A payout was made on May 30th. approved prompted. The two other withdrawal requests have not been processed to date.
Another payment request in the amount of 500.00 euros from 30.05. was also not processed.
The chat informed me that they do not know when the withdrawal will be processed.
Automatic translation:
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1 year ago
Dear Tobiego,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Hello,
I have received the payment in the meantime. Many thanks for the support.
Automatic translation:
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1 year ago
Dear Tobiego,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
