MyStake Casino - Player's withdrawal option is delayed.

Good evening, once again I was scammed by these scam casinos that you indicate, I deposited with the option of my BRL currency via PIX, but now for me to withdraw there is no option to withdraw via PIX. Incredible how these casinos act like scammers, I won in several casinos, but none paid me, ALL OF THEM ROUGHT ME, I've lost a lot of money and now that I've managed to recover a little I can't withdraw.

Dear jozanctba75,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you completed account verification in the casino?
• Have you contacted casino support and asked for assistance with the withdrawal of your winnings? What response have you received?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good evening,

My account has already been verified and approved, I have contacted support several times, they claim that there is no option to withdraw via PIX and said that there is nothing they can do, there are other options in cryptocurrency banks but I do not have accounts in these banks, in short my money is stopped at the casino, the good thing is that I am playing and I am not making more deposits like in other casinos that have already deceived me, in short I am sad that yet another casino will not let me withdraw the money, after having lost more than R $ 2.000 in casinos that you recommend, I thought I would recover at least 50% of that money, but I won't. I'm attaching a screenshot of the verified account.

I am attaching the screenshot of the verified account, the screenshot where the option to deposit via PIX is shown on the site itself, I am sending the screenshot of the withdrawal screen that does not show the PIX withdrawal method and I am attaching the screenshots of the support response saying that they are sorry but they cannot help.

Thanks for your patience.

I went over your conversation with the casino.

Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method is available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too; also, it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

We are in no position to dictate which payment methods the casino should adopt, or penalize the casino in case they offer you only limited alternatives for payout.

Please check our guides on some of the methods the casino offers for payouts. I would recommend you give some of them a chance in order to pursue the objective of withdrawing your winnings. Be sure to set your language to English to view the guides, as they might not appear otherwise for you. I apologize for the inconvenience.

https://casinoguruint.com/en/ethereum-casino-guide

https://casinoguruint.com/en/neteller-casino-guide

https://casinoguruint.com/en/mifinity-casino-guide

Please let me know how you wish to proceed.

Looking forward to your reply.

Dear jozanctba75,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru