MyStake Casino - Player’s struggling to withdraw her winnings.

I'm trying to withdraw using the same method I used to deposit (PIX BRL)

I tried 3 times and it was rejected, in the chat they say there is nothing to do and ask to use another method

so I tried to withdraw through SKRILL and a message appears saying that the currency is not supported (since SKRILL does accept BRL) and again in the chat they say that the system does not accept the currency and they cannot do anything (since SKRILL accepts BRL yes)

I already filed a complaint directly with the Curaçao eGaming regulator and now I'm here leaving my report to try to resolve and alert other players as well if they're going to pay me or not!

Dear mekanna,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method other than Skrill to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

My account is verified!!!

I managed to withdraw R$1000 per PIX and it worked by changing my bank account

but I tried again to withdraw the remainder by the same method used and they say that it cannot

SKRILL accepts BRL and they don't let me withdraw through SKRILL

what you can't understand is how the PIX method works to deposit, but it's not working to withdraw by PIX???

I already sent this problem to the curacao gaming regulator, mystake is making it difficult for me to remove it!!

after I reported it to the Curacao eGaming regulator they magically managed to release my payment for the previous method they said I couldn't use

Thank you, mekanna, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Dear mekanna,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.