MyStake Casino - Player’s experiencing difficulties withdrawing their winnings.

Withdrew €2300 on the 22nd Jan and still says processing. Contacted support and they said it’s a problem with the bank. Not helpful at all. Just want my money, they take it quick enough.

Dear Victorm,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Knowing, from your previous complaint, that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and reply.

Best regards,

Petronela

I am currently getting lied to on the live chat from mystake. I get told it’s due to "high traffic" but another chat rep said it’s due to international payment problem.

I really would not have a problem waiting if I had a straight answer why but being lied to just leads me to other questions.

they state 2-3 days for payments to be made. I’m now on 6 days and still processing. If it’s not 2-3 days don’t state in in the withdrawal section.

I fully understand your frustration, Victorm. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Victorm,

Have there been any developments since our last conversation?

All paid please close the case

Great news. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Victorm, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru