MyStake Casino - Player's account verification is problematic.

Hello, my complaint is that I have an account with mystake but I cannot verify it because I am underage. Now it won't let me do it again since one of my parents agreed to do this and put their ID number. What can be done or how long do I have to wait for it to be facilitated and be able to put the ID number?

Dear leonardomonteiro3520,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that no online casino accepts underaged players and this one is not an exception (https://mystake.bet/):

"We accept strictly adult Players (the minimal age is 18) and Players who have reached the age specified by the jurisdiction of Player’s place of residence as eligible for online gaming. It is the Player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling."

I am afraid that you will not be able to verify your account and no casino would accept documents from someone else. I can only recommend that you refrain from creating accounts in online casinos if you are a minor. There are better and safer ways to spend your free time at your age.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

But can't you notify me so that they allow me to make the account by changing the data so that it is my parents' and not mine?

1- they told me to open the account they let me put my ID number

2- they let me deposit money

3- How do I withdraw the money that I have already invested?

4- At no time did they tell me that I had to be of legal age

Thank you for your reply. Please note that by registering you confirm that you have read all T&Cs and you also must check the option you are over 18 before you finish the registration. Please, see here:

Unfortunately, no casino will change all credentials post-registration, especially in a case like this where you confirmed you were over 18. That is not how it works in online casinos and each player must create an account in their own name and it is their responsibility to follow the necessary rules. Online gambling (or gambling overall) is prohibited everywhere for underaged individuals and there is nothing we can do about it. I can only recommend that you stop creating accounts in online gambling establishments until you reach the required age. I am afraid that we are not able to assist you further, but you can always contact the casino's licensing authority as they have more tools and options to help.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.