MrQ Casino - Player is experiencing an undefined problem.

Won £10000 can’t withdraw because was in my overdraft. Is there anything I can do?

Dear simmy2013,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Just that I was in my overdraft and Apprently I can’t have my winnings because it isn’t my money? What other info do you need? Thanks for your help

I still do not understand. Is this about your deposit or a withdrawal?

About withdrawing winnings that they say I cannot have after submitting a bank statement. They say becuase I am overdrawn it is banks money not mine

Is there any relevant communication between you and the casino that you could forward to petronela.k@casino.guru? Thank you.

Dear simmy2013,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.