MrPacho Casino - Player’s withdrawal is delayed by verification issues.

Mrpatco is prolonging the verification of the account, asking for impossible things, so that they will not pay the money. Now that I have sent them everything they asked for, they say they will look at the documents in the near future. I have sent everything they asked for verification. I am sending only the last email as an attachment. I am constantly getting information that they are checking the documents.

Dear milanmosur,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with MrPacho Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• When has this verification process started?
• What documents have you already provided?
• Is MrPacho Casino actively communicating with you?

Thank you very much in advance for your reply.

Best regards,

Katarina

The verification process began on April 4, 2025. So far, I have submitted photos of my ID, proof of address (bill with residential address), a corresponding selfie, and confirmation that I am the owner of an electronic wallet. The last item in the verification is the transaction history, which I also submitted immediately. Since I use Binance, it is not possible to export that history in PDF format, but the VIP manager keeps asking me for PDF format. I also submitted a screenshot of the correspondence with the Binance agent, who confirmed that there is no possibility of exporting that file in PDF format. I also asked to communicate with someone else from Mr patcho, and then I received a reply in the chat that I could also send a screenshot of the transaction history. I sent that too, but the website still says that the missing document is that history, and the VIP manager replied that he would review the last document in the near future. I can also submit email correspondence.

Mr patcho is actively communicating with me, but they don't want to complete the verification process even though I immediately provide them with everything they request.

Dear milanmosur,

Thank you for reaching out to us.

We would like to inform you that in order to proceed with the review of your case, it is necessary to provide a full transaction statement from your Binance account covering the period from 04.03.2025 to 04.04.2025. Please ensure that the screenshots clearly display both incoming and outgoing transactions.

Unfortunately, the previously submitted documents were rejected by our relevant department, as they included only outgoing transactions, which does not allow us to complete the necessary verification.

Should you require any further clarification or assistance, please do not hesitate to contact us via email or live chat. We appreciate your understanding and cooperation in this matter.

Best regards,

Mr. Pacho casino Team

Dear Mr. Pacho Casino,

thank you for your message.

Dear milanmosur,

Could you please adhere to the casino's instructions and provide them with the specified screenshots, as detailed in the preceding message? Please keep us updated about any new development.

I sent 4 screenshot files. Two are with outgoing and two with incoming transactions and you can see that in the drop-down menu in the upper left corner. So, I already sent that. I've been waiting for a response to the sent files for days, and I only got it here on Casinoguru. Via email and I didn't get a response at all.

It is not possible to display both incoming and outgoing transactions at the same time (there is simply no such option in that drop-down menu). I have a request from MrPatcho again, as well as with exporting transaction history in pdf format, an impossible request.

Dear milanmosur,

Thank you for taking the time to explain your case in more detail.

We have carefully reviewed the information you provided and would like to inform you that your account has now been successfully verified.

If you have any further questions or require assistance with anything else, please do not hesitate to contact us.

Best regards,

Mr. Pacho casino Team

Thank you for the fast response, MrPacho Casino.

Dear milanmosur,

Could you please confirm the verification status of your account?

Casinoguru, thanks for your help!

The account verification has been successfully completed. Now I have a new problem with MrPatcho. I have been trying to withdraw money from my account for over a month. The MrPatcho website review says that the daily withdrawal limit is 500eur. MrPatcho agents told me that the limit is 500eur within three days. Now I have received new information, which is that the withdrawal can be processed within a period of 96 business hours (which can be a much longer period than three days). Extremely unprofessional attitude from MrPatcho!

Please help me with this new problem, and do not close this case until I pay the full amount from my account.

Thanks again!

Dear milanmosur,

thank you for your message. I am glad to hear your verification has been successfully completed.

Regarding your withdrawal request, are there any updates? Please confirm the precise date the request was submitted.

Looking forward to your reply.

Katarina

Dear milanmosur,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru