Thank you for your reply, carsix79. I have reviewed the screenshot and my questions are entirely justified given your history with us. You have been reminded several times about our procedures for handling such cases and how to properly request self-exclusion. It was also emphasized that informing the casino about your gambling addiction is necessary for us to validate self-exclusion. Regrettably, this information is not evident in your screenshot.
Furthermore, you have been informed in the past that casinos with this type of license do not require casinos to block users from all brands owned by the same company. Even the responsible gambling section clearly states that self-exclusion must be requested individually from all casinos.
So again - do you have access to your MrPacho Casino account at the moment?
If yes, I can only recommend that you request self-exclusion from this casino specifically. When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have valid proof of such action.
Example:
Email subject: Self-exclusion
Player’s info:
First name:
Last name:
DOB:
Casino login:
Email address:
"Greetings xxx xxx,
I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).
The reason that preceded my decision is xxx (gambling addiction)
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."
Please send another email to MrPacho Casino and keep me informed about any further developments. Thank you in advance.
Thank you for your reply, carsix79. I have reviewed the screenshot and my questions are entirely justified given your history with us. You have been reminded several times about our procedures for handling such cases and how to properly request self-exclusion. It was also emphasized that informing the casino about your gambling addiction is necessary for us to validate self-exclusion. Regrettably, this information is not evident in your screenshot.
Furthermore, you have been informed in the past that casinos with this type of license do not require casinos to block users from all brands owned by the same company. Even the responsible gambling section clearly states that self-exclusion must be requested individually from all casinos.
So again - do you have access to your MrPacho Casino account at the moment?
If yes, I can only recommend that you request self-exclusion from this casino specifically. When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have valid proof of such action.
Example:
Email subject: Self-exclusion
Player’s info:
First name:
Last name:
DOB:
Casino login:
Email address:
"Greetings xxx xxx,
I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).
The reason that preceded my decision is xxx (gambling addiction)
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."
Please send another email to MrPacho Casino and keep me informed about any further developments. Thank you in advance.