The player from Italy had deposited 70 euros and, after four days, had reached a total of 1500 euros. However, upon attempting to withdraw 469 euros, he closed his account. The Complaints Team had extended the response time but ultimately rejected the complaint due to the player's lack of response to inquiries, which had prevented further investigation into the issue.
MrPacho Casino - Player’s account has been closed after withdrawal attempt.
Closed
Our verdict
Player stopped responding
Amount: €469
MrPacho Casino
Safety Index:Very highCase summary
Discussion
Public
Public
10 months ago
Translation
I deposited 70 euros and without any bonus after 4 days I reached 1500 euros, then I made a withdrawal for a total of 469 euros, leaving about 1 in the account.
000 euros. From there they first limited my online betting and then when I asked why they closed my gaming account
Automatic translation:
Public
Public
10 months ago
Dear Aurora1919,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MrPacho Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
