HomeOnline casinosmr.play Casino Review

mr.play Casino Review

avatarKristina U.
Last updated 02/2025
Safety Index
8.8
User feedbackMixed
6 reviews
avatarKristina U.
Last updated 02/2025

Casino closed

mr.play Casino DE has been closed and no longer operates.

Doesn't accept players from Ohio
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Pros and cons

  • Various responsible gaming options available
  • Simple and clean website design
  • Modern website
  • Live chat support is not available 24/7
  • Small selection of game providers

Games

Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 1 Not Available: 14
Real Games
Verified by Gamecheck

Transaction limits

Withdrawal limits
€7,000
 per month
Win limits
Unknown

Language options

Website
Available in 2 languages
EnglishGerman
Live chat
Available in 2 languages
EnglishGerman
Customer support:
Available in 2 languages
EnglishGerman

mr.play Casino Review

To find out what mr.play Casino has to offer, our experts used our casino review process and checked both the highlights and the drawbacks of the casino. With a close look at the casino's Terms and Conditions, licenses, player complaints, support, and limits, our team had all they needed. They were able to give a clear verdict on how safe and fair this casino is.

Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. mr.play Casino scored a High Safety Index of 8.8, which is why it could be considered a favorable option for most players in terms of fairness and safety. Continue reading our mr.play Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Safety Index – mr.play Casino fairness and safety

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of mr.play Casino, we have looked closely into the Terms and Conditions of mr.play Casino and reviewed them. We found some rules or clauses that were not favorable. Despite our findings, we consider the T&Cs to be mostly fair. An unfair or predatory rule can potentially be used against players to justify not paying out winnings to them, but our findings for this casino were only minor.

Based on our estimates or gathered data, mr.play Casino is a medium-sized online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

Based on our findings, no important casino blacklists feature mr.play Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

Taking into account all factors in our review, mr.play Casino has scored a Safety Index of 8.8, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.

Terms and Conditions of mr.play Casino

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of mr.play Casino to be mostly fair.

Note: Our particular discoveries from the T&Cs analysis are available here.

Player complaints regarding mr.play Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We have found no relevant complaints about this casino.

User feedback and reviews of mr.play Casino

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

Based on the 6 user reviews of mr.play Casino in our database, it has a Mixed User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Licenses and company information

mr.play Casino is owned by Marketplay Ltd., and we have estimated its yearly revenues to be greater than $5,000,000. This makes it a medium-sized online casino according to our classifications.

mr.play Casino is licensed by Gemeinsame Glücksspielbehörde der Länder in Germany.

Payment options, withdrawal limits and win limits

mr.play Casino supports 6 deposit methods. This includes: Neteller, Skrill, Mastercard, VISA, PayPal, Klarna.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits Win limits
EUR 7,000 per month No win limit
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. The options available at mr.play Casino can be seen in the table below.

Language Website Customer support Live chat
English Yes Yes Yes
German Yes Yes Yes

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at mr.play Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of mr.play Casino as average.

Casino games and slots available at mr.play Casino

Players can enjoy these types of casino games at mr.play Casino: Slots.

Casino games supplied by 6 game providers are available. This includes Play'n GO, Pragmatic Play, 2By2 Gaming, Hacksaw Gaming, Gamomat, Synot Games.

Bonuses and codes offered by mr.play Casino

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.

As of right now, our database holds 4 bonuses from mr.play Casino, including:

  • 100% up to €50 and 20 extra spins
  • 40 EXTRA SPINS on Book of Dead
  • 40 EXTRA SPINS on Book of Dead
  • 200% up to €500 and 20 extra spins

Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.

Company info

  • Owner Marketplay Ltd.
  • Operator Aspire Global International LTD
  • Established 2021
  • Estimated annual revenues > $5,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of mr.play Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Terms and conditions
Mostly fair
Issues found: 2
Last updatedLast updated
Show detailed analysis

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size
Big casino

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.

Complaints ratio
Very good
Total complaints: 15
Last updatedLast updated
  • Opened 0
  • Unresolved 0
  • Resolved 4
  • Rejected 11
Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.

Blacklists
None
0x

    If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

    Other factors
    Slightly negative
    Last updatedLast updated
    • Low withdrawal limit: €7,000 / month

    There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

    Licensing authorities

    Unfair terms and conditions
    • Playing restricted games while wagering bonuses may forfeit bonus balances
    • Unreasonably short time frame for providing information within KYC processes

    User reviews of mr.play Casino

    This is a place to share experience with mr.play Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

    User feedback:
    Mixed

    Rated by 6 users

    Very positivePositiveNeutralNegativeVery negative

    Do you have any experience with this casino?

    Write a review
    Casino Guru
    We want players to understand gambling.
    • 2 years ago
    great site fast withdrawals and friendly live chat. The design is quite good and games are different everyone can find their lovely game I think.
    • 3 years ago
    Terrible casino.. the games are all good lots of selection and stuff . But when it's time to cash out .. good luck I have 7000 waiting I went thru all there ridiculous steps for nothing I got frustrated running all over trying to put everything together I started playing the 7000 like a degen but hit even bigger now I got alot more in top in the max cash out after seeing the trust pilot reviews on this casino im not even gunna bother. They don't pay big wins
    • Good selection of games
    • Support was helpful until I got all the documents then they ran outta excuses
    • Depos fast
    • They don't pay
    • It's shady site
    • Slow and glitchy
    • Support sucks after they are done making up shit to stall u
    • They shut down account for no reason
    • Verification is long a drawn out
    • Games shut down if it's paying to much even tho they themselves wont pay
    • Shitty bonuses
    mr.play Casino
    Dear stevetemple8888,

    Thank you for your feedback.

    We are sorry to hear that your experience with us was not satisfactory.
    We strive to provide the best possible service to our customers, and it sounds like we did not in this instance.
    We appreciate your feedback and we take the opportunity to improve and provide the best experience.
    We understand the issue was settled and we look forward to continue our relationship.

    Have a grate day.
    • 4 years ago
    I've been playing at this casino for a long time, I'm a platinum VIP and couldn't really complain, everything's great. The personal VIP support agent hasn't been there for a few weeks, and nothing has really worked since then. Got 20 free spins for free, I was able to play 8 of them, then an error message came up, I reported it in the chat, they wanted to pass it on to the technical department and now I've been waiting for a reply for 8 weeks.
    Even after several inquiries in the live chat, I only get the message that the department is still working on it. I feel a bit cheated and meanwhile I'm also a bit angry about the meanwhile super bad support staff!
    • Fast payout
    • Bad support
    • Bonuses are mediocre
    • 4 years ago
    The site is slow and takes time to load, it feels like it will fall apart in one moment, but other then this, generally it is ok, but really nothing special..
    • 4 years ago
    Worst casino, which should definitely not be recommended here. The bonus is forced upon you and you cannot delete it. The profits are also zero. Dear Casino Guru Team, do you still test at all or do you let the positive test results pay you well??? Impossible your rating and recommendation.
    • Bad Fake Casino
    • 4 years ago
    the loading time is terrible. the design is so crowded and full of elements.

    good thing they have a a few slots i enjoyed playing.

    withdrawal limit is annoying
    • long loading time
    • withdrawal limit

    mr.play Casino discussion

    Discuss anything related to mr.play Casino with other players, share your opinion, or get answers to your questions.

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    We want players to understand gambling.
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