mr.play Casino DE Review

The player from Chile requested a withdrawal more than 45 days ago, but the funds were never received. The casino insists the payout was made and has now suspended the player's account, refusing to provide further assistance.

The player from the UK should provide proof of income, however he is not able to provide the exact document the casino needs. The player maganed to verify his account and successfully withdraw the winnings.

The player from Finland had her winnings from promotional play voided due to breaching bonus terms and conditions. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Canada had requested a withdrawal almost two months before submitting the complaint. The withdrawal was unsuccessful due to a mistake in the submitted bank details. The complaint was resolved. The player requested another withdrawal and confirmed she received her winnings.

The player from Canada had her account closed for an unknown reason. We closed the complaint as ‘unresolved’ because the casino failed to reply. Three years later, we reopened this case as per the casino's request. The casino team reviewed the case, concluded that there was no reason to withhold the player's balance, and showed interest in paying the disputed sum to the player. To proceed with the refund of the disputed sum, cooperation from the player's side was necessary. Unfortunately, neither the casino team, nor we received any response from the player and thus, we were left with no option but to reject the complaint.