Mr. Green Casino ES Review

Player from Finland has experienced a technical glitch while wagering her bonus. The active balance was concealed to check the bonus wagering settings. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United Kingdom had his account blocked without further explanation. The remaining balance is still held by the casino. The player confirmed his account was closed permanently, but the winnings were received.

The player's account got closed 6 months ago for yet still unknown reason. The verification of the player wasn't complete, the casino seemed to not accept the player's ID documents. We ended up rejecting the complaint because the player stopped responding.

The player from Sweden is experiencing difficulties withdrawing her winnings due to ongoing verification. The case was reopened in order to learn the outcome from the regulator; however, the player ceased responding.

The player from Denmark won a significant amount of money. He tried to withdraw his winnings multiple times, but only one transaction of DKK 20,000 was successful. The complaint was closes as unresolved as the casino did not respond to us.

The player's balance have been voided due of having duplicate account. After further investigation we were forced to reject the complaint as the player breached the casino terms and lost her balance fairly.

The player from Argentina has believed that the casino accepted deposits in Argentine Pesos. Unfortunately, this currency is not listed between the acceptable ones. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Spain had struggled to reopen his account which had been closed due to verification issues related to a lost credit card. Despite having provided a certificate of ownership from his bank, the casino had continued to deny access. The issue began when the player attempted to change his account for a withdrawal. After a series of communications and the player's persistent efforts to resolve the issue, the casino eventually reopened his account. The player confirmed that he had been able to log in and make a withdrawal, effectively resolving the issue.

The player from Botswana initially experienced an issue with a delayed withdrawal of $252 from an online casino. He hadn't used a bonus and his account was accessible. He had requested the withdrawal through a bank swift transfer. Following his complaint, the casino had lifted all restrictions on his account and processed his withdrawal. The player had confirmed the receipt of his funds, marking the resolution of his complaint.

The player from Luxembourg had difficulty withdrawing winnings of 6300 euros from the casino, despite having a fully verified account. The payout had been delayed for more than 5 days. The player was concerned about the delay, citing the casino's history of complaints and penalties from gaming authorities. After communicating his concerns to the casino and the Malta Gaming Authority, the player received his winnings. The issue was successfully resolved with the casino paying out the full amount.

The player from Spain had won a large sum and successfully made one withdrawal but had two pending withdrawal requests of €250 and €750 at 888 Casino. He was concerned as the casino had paid out the initial winnings within 24 hours, but had yet to pay out the remaining €1,000. The Complaints Team had advised the player to wait for 14 days after the withdrawal request before submitting a complaint. After extending the complaint resolution timer by additional days, the player confirmed that he had received his pending payments. Consequently, we had marked the complaint as 'resolved'.

The player from Italy had faced a delay in the withdrawal process with 888 casino even though her account was fully active and verified. The casino didn't accept PayPal, which was the original deposit method and the player had been waiting over 40 days for a withdrawal approval. The player had provided all the necessary documents for verification, but the casino claimed they were not up to their standards, causing further delay. After the intervention of the Complaints Team and a long back-and-forth with the casino, the player's withdrawal was finally approved and she confirmed receipt of the full amount.

The player from Algeria had had issues with a withdrawal of 23,250 euros from an online casino. Despite having complied with the casino's request for account verification, his account and withdrawal request had remained under review. The casino had returned the withdrawal amount to his gaming account, which he had then increased to 30k euros through playing. He had submitted a new withdrawal request for the increased amount. The casino had asked for additional documents for verification, which had led to further delays. Eventually, the player had received his withdrawal of 30k euros and was able to access his account. The remaining amount of 30k euros was to be withdrawn after a month due to the casino's withdrawal limit policy. The player had expressed satisfaction with the resolution and thanked the Complaints Team for their assistance. The issue had been marked as 'resolved'.

The player from Italy had won approximately 10,267 euros and had successfully submitted documents for verification. However, his withdrawal request was repeatedly reversed, and his account was eventually suspended. Despite having waited the suggested period, the casino did not process the withdrawal or provide justification for the delays. After our intervention, the casino stated that the player needed to complete their verification process. The player then received a notification from the casino that his withdrawal would be processed. He later confirmed that he had received his winnings. We had therefore marked this complaint as resolved.

The player from the UK had his account temporarily disabled due to too many withdrawal attempts. Despite having submitted all verification documents, the player had had limited communication with the casino about withdrawing his remaining funds. The player had reported that the only responses had been automated emails promising a team member would be in touch. After a month and a half since the account had been disabled for 'lack of income', the player had sought help from the Complaints Team. After a series of back-and-forths between the player, the casino, and the Complaints Team, the casino had finally reprocessed the player's withdrawal. The player had confirmed receipt of his funds, and the issue had been marked as resolved by the Complaints Team.

The player from Spain had won a 55 euro poker tournament ticket on 888 poker but was unable to use it. Despite the casino's claim of no available tournaments for that amount, the player had seen some listed. However, the casino had stopped responding to his concerns. After he submitted his complaint to us, the player reported that the casino had resolved the ticket issue. We had then marked the complaint as 'resolved' in our system.

The player from Canada requested a withdrawal over two weeks ago, but they have not been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Thailand requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Spain has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has been blocked probably due to inconsistencies found in his account. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has requested a withdrawal less than a week ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions. After some time, the player reached us stating, that he received his winnings and the complaint is now resolved.

The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. Despite the initial delay, the player's withdrawal issue had been successfully resolved after he managed to speak with a casino representative who allowed him to withdraw to his TSB debit card. The player had expressed dissatisfaction with the casino's initial handling of his withdrawal request and closure of his account after significant winnings. The issue was eventually resolved and the complaint had been marked as 'resolved' by the Complaints Team.

The player's account got closed during the verification process. The complaint was closed as 'unresolved' because the casino failed to reply and/or cooperate in resolving the complaint. There was no progress even 3 weeks after the casino was notified about the player's complaint. The player contacted us at the end of October 2022 and informed us that, although his account remained closed, his pending withdrawal was finally paid. We consider the complaint resolved.

The player from Sweden had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received at that time. After communicating with the Complaints Team, the player was advised to wait for a period of 14 days for the withdrawal process to be completed. The team also suggested that the delay might have been due to pending KYC verification or a high volume of withdrawal requests. After a period of time, the player confirmed that his withdrawal had been approved and the funds were credited to his account two days later. The issue had been successfully resolved and the complaint was marked as 'resolved' by the Complaints Team.

The player from Chile has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.