Mozzart Casino NG Review

The player from Austria had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn't been processed yet. We had advised the player to be patient as it was common for withdrawals to take a few days or weeks to be processed, possibly due to unfinished KYC verification or a high volume of withdrawal requests. We had asked the player to wait at least 14 days before submitting a complaint. After a period of time, the player confirmed that he had received his withdrawal. Consequently, we had marked the complaint as resolved.

The player from Austria had an unresolved deposit issue with the casino. Despite having provided the required proof and correspondence with the casino, his deposited money had not been credited to his casino account nor refunded. The player had previously made successful deposits using a credit card, but encountered issues when using a different method. The complaints team had requested a detailed bank statement showing the transactions totaling €2,000, however, the player failed to provide the requested information. As a result, the complaint was rejected due to lack of response from the player, leaving the issue unresolved.

The player from Serbia correctly guessed three leaves on the game 100 Super Hot, expecting a large payout, but received significantly fewer funds. Despite reaching out to the casino for over a month, the player keeps being told to wait. The complaint was closed as the player stopped responding.

The player from North Macedonia has €3050 in winnings, but withdrawals are disabled due to a drawn-out verification process. The player stopped responding to our questions and comments, therefore, we rejected the complaint.

The player's withdrawal is delayed due ongoing verification. We received some evidence from the casino representative which confirm that the casino acted in accordance with their terms, so we were forced to reject the complaint.

The player from Ireland is experiencing difficulties passing the verification due to missing documents. The player decided he was no longer interested in our help, therefore we rejected this complaint.