Matej Novota is Casino Guru's Head of Casino Research. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's...
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Matej N.
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Matej Novota
Head of Casino Research
Matej Novota is Casino Guru's Head of Casino Research. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's...
This review examines Mozzart Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. A high Safety Index is a good sign that you can play and get your winnings paid out with ease. A Very high Safety Index of 9.2 puts Mozzart Casino at the top of our ratings. It scores near the top for fairness and safety. Keep reading our Mozzart Casino review to learn more about this casino and decide whether it is a good choice for you.
Safety Index – Mozzart Casino fairness and safety
In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.
We have carefully examined and analyzed the Mozzart Casino Terms and Conditions as part of our review of Mozzart Casino. To our best understanding, there are no rules or clauses that could be viewed as unfair or exploitative. This is a favorable sign, considering that such rules could potentially be leveraged to deny the players their rightful winnings.
Mozzart Casino is a big online casino based on our estimates or collected information. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.
Based on our findings, no important casino blacklists feature Mozzart Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.
In our comprehensive review of all relevant aspects, Mozzart Casino has attained a Very high Safety Index of 9.2. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a fantastic choice.
Note: According to our records, Mozzart Casino is related to 1 other online casino. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of Mozzart Casino.
Terms and Conditions of Mozzart Casino evaluated
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. Our reviews often turn up clauses and rules in casino T&Cs that we regard as unfair or predatory. In some cases, these can be used to justify not paying out player winnings.
We did not find any unfair or predatory rules in the Terms and Conditions of Mozzart Casino during our review.
Player complaints related to Mozzart Casino
We place a lot of weight on player complaints when reviewing casinos. They offer a clear picture of the issues players encounter and how casinos respond to them. We look at all complaints through our Complaint Resolution Center and from other sources. These all go into each casino's Safety Index.
We currently have 3 complaints about this casino in our database. Because of these complaints, we've given this casino 348 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of Mozzart Casino
Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.
Based on the 10 user reviews of Mozzart Casino in our database, it has a Mixed User feedback score. The reviews have been made available in the User reviews section of this page.
Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.
Licenses and company information
Mozzart Casino is owned by MOZZARTBET GHANA LTD, and we have estimated its yearly revenues to be greater than $20,000,000. Based on the categorization we use, this makes it a big online casino.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
GHS 30,000 per day
No win limit
GHS 900,000 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Customer support and language options
When evaluating an online casino, we take a close look at the languages supported and the customer support channels provided. Languages and customer support options available at Mozzart Casino are displayed in the table below.
Language
Website
Customer support
Live chat
English
24/7
Testing the customer support team is part of every review we carry out. We contact them to check how fast, helpful, and professional they are. Good customer support can make all the difference when things go wrong. It's there to help you sort out problems with your account, withdrawals, or anything else that might occur along the way. Mozzart Casino has a good customer support, judging by the results of our testing.
Casino games and slots available at Mozzart Casino
Players can enjoy these types of casino games at Mozzart Casino: Slots, Roulette, Betting, Video poker, eSports betting, Crash games, Virtual sports, Other games.
Casino games supplied by 6 game providers are available. This includes Pragmatic Play, Evoplay, Endorphina, Golden Race, Fazi, Spribe.
Mozzart Casino bonus offers and codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.
As of right now, our database holds 3 bonuses from Mozzart Casino, including:
50% up to GH₵300
100% up to GH₵600
300% up to GH₵1,800
Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.
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Company info
Owner
MOZZARTBET GHANA LTD
Established
2020
Estimated annual revenues
> $20,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Mozzart Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Key metrics
Terms and conditions
Fair
Issues found: 0
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Big casinoBig group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Explore the game selection available at Mozzart Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 6
Not Available: 9
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 0
Not Available: 8
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
This is a place to share experience with Mozzart Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Mixed
Rated by 10 users
Very positivePositiveNeutralNegativeVery negative
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We want players to understand gambling.
• 2 months ago
At begining was good until i needed to withdrawl , i made aroubs 950 and when it was time to payout they told ne its only possible on bosniqn bankcard .But funny thing is that they take deposits from anycard in the world only boone will be able to payout . I do not recommend its a waste of noney and time i wasted alot here never got anything back avoid this casino . And use this link to change gambling rules in that country so people aroubd the world are possible to payout :https://www.change.org/p/change-gambling-regulations-in-bosnia-and-herzegovina/bsv . GOODLUCK
• 1 year ago
Excellent, exactly as it is in the promotion, it is also on the website. And I like the slot the most. Thanks
Odlično,bas onako kako je u promociji tako je i na sajtu.A slot mi se sviđa ponajviše Hvala
Everything is top notch and on time, which is the most important thing.
Sve tip top i na vrijeme sto je najbitnije
There is no negative
Ne postoji negativno
• 2 years ago
A very fair casino. Payments are regular. Within 24 hours. Complaints are answered quickly. There is chat support. The mozzart company has been operating for more than 20 years, that says it all.
Veoma korektan kazino. Isplate su redovne. U roku od 24 h. Na žalbe se odgovara u brzom roku. Postoji čat podrška. Kompanija mozzart posluje više od 20 godina, to dovoljno govori.
Payment of winnings is regular
Isplata dobitaka redovna
Every Monday for players bonus
Svakog ponedeljka za igrače bonus
Chat support
Čat podrška
• 2 years ago
I deposited through Trustly, but the money never came to the game account. Customer service very poor. Live chat is not available and email has not been answered for a couple of days.
Talletin Trustlyn kautta, mutta rahat eivät koskaan tulleet pelitilille. Asiakaspalvelu erittäin heikko. Livechat ei ole saatavilla ja sähköpostiin ei ole vastattu pariin päivään.
• 3 years ago
no casino - they don't give me a payout for an invented reason
nikakav kasino - isplatu mi ne daju izmislili razlog
• 4 years ago
Slow support, no chat option. They don't close your account, even when you have serious reasons. Can't recommend.
• 4 years ago
Good casino good wins and losses very fast withdrawls and fast verification but the site has so many issues you go play a game come out and your logged out every 20 mins you are auto logged out allways otherwise not bad not a lot off my fave games on there but its ok so far need to sort out the logging out all the time
Fast withdrawls
Keeps logging out
• 4 years ago
The website has a lot of bugs. Support doesn't help. On bonus, I made 4k euros but support canceled my payment. Never again on that website.
Support are fake!
Steal money from players!
• 4 years ago
During the game, the wager counter hung, I noticed that it does not decrease. The counter stopped at 1,652 euros. I continued the game for some time. I guess, I made all the necessary bets to get a bonus. But the counter did not work. When I stopped, I wrote about the problem in online chat. The chat officer replied that the problem would be fixed soon. After that casino cancelled my €4,563 win because I allegedly didn't meet the bonus terms. An error on the casino website led to the cancellation of the win. This is not my fault, I wanted to finish the game.
Casino is not fair
• 5 years ago
HORRIBLE EXPERIENCE, THE CASINO DOES NOT COMMUNICATE WITH THE PLAYER, THEY DO NOT COMPLY WITH THE BONUS THAT IS PUBLISHED FOR MAKING THE FIRST DEPOSIT, MORE 100FS NEVER GIVEN IT TO ME, I COME VICTORIOUSLY TO COMPLETE A PROFIT OF € 300 NET REQUEST FOR A WITHDRAWAL OF MY DOCUMENT AMOUNT AND THEY NEVER ANSWERED ME BY MAIL, TIRED OF WAITING I DECIDED TO PLAY WITH MY BALANCE SINCE I COULDN'T WITHDRAW MY BALANCE, UNTIL I VALIDATED MY INDENTITY THEY NEVER ANSWERED MY REQUEST, UNFORTUNATELY I LOST MY PROFIT BY GAMING ALREADY GETTING BACK THE DATE NEVER ANSWERED ME IF MY DOCUMENTS WERE OK, THAT'S WHAT I DON'T TRUST MAKING FUTURE DEPOSITS, BECAUSE IF I MAY EARN A GOOD PROFIT, MAYBE I CAN NEVER WITHDRAW IT, I FEEL DECEIVED, AND I NEVER GIVEN THE BISDON GIROS400 BISDON MORE THEY ARE FOOLED NEVER ANSWER, BAD EXPERIENCE
HORRIBLE EXPERIENCIA , EL CASINO NO SE COMUNICA CON EL JUGADOR ,NO CUMPLEN CON LA BONFICACION QUE PUBLICAN POR HACER EL PRIMER DEPOSITO, MAS 100FS NUNCA ME LO BRINDARON ,LLEGUE VICTORIOSO A COMPLETAR UNA GANANCIA DE €300 NETAS SOLICITE RETIRAR EL MONTO MANDE TODA MI DOCUMENTACIONES Y NUNCA ME RESPONDIERON POR CORREO , CANSADO DE ESPERAR DECIDÍ JUGAR CON MI SALDO YA QUE NO PODRÍA RETIRAR MI SALDO ,HASTA VALIDAR MI INDENTIDAD NUNCA ME RESPONDIERON MI SOLICITUD, LAMENTABLEMENTE PERDÍ MI GANANCIA JUGANDO YA QUE NUNCA PODÍA SOLICITAR RETIRO, DESDE EL MES PASADO HASTA LA FECHA NUNCA ME RESPONDIERON SI ESTABAN BIEN MIS DOCUMENTOS ESO ME DESCONFÍA HACER FUTUROS DEPÓSITOS , YA QUE SI TAL VEZ GANO UNA BUENA GANANCIA TAL VEZ NUNCA PUEDA RETIRARLO ,ME SIENTO ENGAÑADO ,Y TAMPOCO NUNCA ME BRINDARON MIS GIROS GRATIS CON LA BONIFICACION CÓDIGO BONUS400 NO SE DEJEN ENGAÑAR NUNCA RESPONDEN, PÉSIMA EXPERIENCIA
Misleading BONUS do not provide what they offer
Engañosa BONFICACION no brindan lo que ofrecen
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