Mozzart Casino review

8.1/10Safety Index High by Casino Guru

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

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Payment methods

Show all (9)

Withdrawal limits

Not Limited for BAM

Owner Mozzart Banja Luka doo

Established 2015

Estimated annual revenues

> $20,000,000

Licensing Authorities

Bosnia and Herzegovina

OverviewBonusesUser reviews14Safety Index explainedDiscussion1Payment methods9

Mozzart Casino Review

Our expert casino review team has carefully analysed Mozzart Casino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.

Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Mozzart Casino has a High Safety Index of 8.1, which makes a recommendable option for most players in terms of fairness and safety. Keep reading our Mozzart Casino review to learn more about this casino and decide whether it is a good choice for you.

Safety Index of Mozzart Casino – Is it fair and safe?

To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.

In our Mozzart Casino review, we extensively examined and analyzed the Terms and Conditions of Mozzart Casino. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.

Considering our estimates and the factual data we have collected, Mozzart Casino appears to be an average-sized online casino. In proportion to its size, it has received complaints with a low total value of disputed winnings. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.

As far as we are aware, no relevant casino blacklists mention Mozzart Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.

All in all, when combined with other factors that come into play in our review, Mozzart Casino has landed a High Safety Index of 8.1. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.

Note: Mozzart Casino is linked to 1 other online casino, based on the information we've collected. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Mozzart Casino.

Terms and Conditions of Mozzart Casino evaluated

Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We did not find any unfair or predatory rules in the Terms and Conditions of Mozzart Casino during our review.

Player complaints submitted about Mozzart Casino

Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.

We currently have 2 complaints about this casino in our database. Because of these complaints, we've given this casino 436 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Mozzart Casino user feedback and reviews evaluated

Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.

Judging by the 14 user reviews given to Mozzart Casino, it has a Mixed User feedback score. The reviews submitted by users are available in the 'User reviews' segment of this page.

Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.

Licenses and company data

Mozzart Casino is owned by Mozzart Banja Luka doo and has estimated revenues exceeding $20,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.

Mozzart Casino has been granted a gambling license in Bosnia and Herzegovina.

Note:Mozzart Casino is connected to land-based casinos or betting shops. Judging purely by the online casino website, this casino would have a lower Safety Index than it currently has from us, however, it has been increased because of the availability of brick-and-mortar establishments and the credibility they add to the online casino.

Payment methods, win and withdrawal limits

Mozzart Casino supports 9 payment options. This includes: Mastercard, VISA, Maestro, Bank transfer, Cash deposit, SMS Voucher, BH Posta, SISTEM X (xBon), Kliker.

Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.

Withdrawal limits	Win limits
Unlimited	BAM 100,000 per spin

Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Languages and customer support options

Members of our casino review team collect information about customer support and available languages when reviewing online casinos. You can find languages available at Mozzart Casino in the table below.

Language	Website	Customer support	Live chat
English
Serbian
Bosnian
Croatian

Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Mozzart Casino, managing your account, withdrawals, or other matters. Mozzart Casino has an average customer support, judging by the results of our testing.

Slots and casino games at Mozzart Casino

Mozzart Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live blackjack, Live dice games, Live roulette.

Casino games from 16 game providers are offered. This includes Apricot (Microgaming), Pragmatic Play, Playson, Amatic, Evoplay, Endorphina, Wazdan, Habanero, Greentube, Betradar, Games Global, Bragg Gaming, Authentic Gaming, Fazi, Amusnet, Expanse Studios.

Mozzart Casino bonus offers and codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. Our database presently holds 2 bonuses from Mozzart Casino, which are listed in the 'Bonuses' section of this review.

Note: Our separate page features details on Mozzart Casino bonuses for additional information about this casino's offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (9)

Withdrawal limits

Not Limited for BAM

Games

Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

No craps

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (4)

English customer support

All languages (4)

English live chat

All languages (2)

Game providers

Show all (16)

Casino screenshots

Positives

Backed by land based shops
Mobile casino application for iOS and Android
Live dealer games are available
Unlimited withdrawals

Negatives

Live chat support is not available 24/7
Company focuses on sports betting rather than the casino

Author: Mária Buvalová Last updated: 05 Nov 2025 Anything incorrect or missing? Let me know

Mozzart Casino bonuses

Browse all bonuses offered by Mozzart Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Mozzart Casino

This is a place to share experience with Mozzart Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 14 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

karavdicadi10

Bronze

Bosnia and Herzegovina

• 8 months ago

Excellent, exactly as it is in the promotion, it is also on the website. And I like the slot the most.
Thanks

Everything is top notch and on time, which is the most important thing.
Sve tip top i na vrijeme sto je najbitnije

There is no negative
Ne postoji negativno

DonPaky

Diamond

Serbia

• 2 years ago

A very fair casino. Payments are regular. Within 24 hours.
Complaints are answered quickly.
There is chat support. The mozzart company has been operating for more than 20 years, that says it all.

Payment of winnings is regular
Isplata dobitaka redovna
Every Monday for players bonus
Svakog ponedeljka za igrače bonus
Chat support
Čat podrška

ruuhi69

Bronze

Finland

• 2 years ago

I deposited through Trustly, but the money never came to the game account. Customer service very poor. Live chat is not available and email has not been answered for a couple of days.

bezimena

Silver

Serbia

• 3 years ago

no casino - they don't give me a payout for an invented reason

Anonymized275

Silver

Finland

• 3 years ago

Slow support, no chat option. They don't close your account, even when you have serious reasons. Can't recommend.

Anonymized209

Diamond

Ireland

• 3 years ago

Good casino good wins and losses very fast withdrawls and fast verification but the site has so many issues you go play a game come out and your logged out every 20 mins you are auto logged out allways otherwise not bad not a lot off my fave games on there but its ok so far need to sort out the logging out all the time

Fast withdrawls

Keeps logging out

Marko12

Unregistered user

Austria

• 3 years ago

The website has a lot of bugs. Support doesn't help. On bonus, I made 4k euros but support canceled my payment. Never again on that website.

Support are fake!
Steal money from players!

Zira

Bronze

Belarus

• 4 years ago

During the game, the wager counter hung, I noticed that it does not decrease. The counter stopped at 1,652 euros. I continued the game for some time. I guess, I made all the necessary bets to get a bonus. But the counter did not work. When I stopped, I wrote about the problem in online chat. The chat officer replied that the problem would be fixed soon. After that casino cancelled my €4,563 win because I allegedly didn't meet the bonus terms. An error on the casino website led to the cancellation of the win. This is not my fault, I wanted to finish the game.

Casino is not fair

yamirpoma

Silver

Peru

• 4 years ago

HORRIBLE EXPERIENCE, THE CASINO DOES NOT COMMUNICATE WITH THE PLAYER, THEY DO NOT COMPLY WITH THE BONUS THAT IS PUBLISHED FOR MAKING THE FIRST DEPOSIT, MORE 100FS NEVER GIVEN IT TO ME, I COME VICTORIOUSLY TO COMPLETE A PROFIT OF € 300 NET REQUEST FOR A WITHDRAWAL OF MY DOCUMENT AMOUNT AND THEY NEVER ANSWERED ME BY MAIL, TIRED OF WAITING I DECIDED TO PLAY WITH MY BALANCE SINCE I COULDN'T WITHDRAW MY BALANCE, UNTIL I VALIDATED MY INDENTITY THEY NEVER ANSWERED MY REQUEST, UNFORTUNATELY I LOST MY PROFIT BY GAMING ALREADY GETTING BACK THE DATE NEVER ANSWERED ME IF MY DOCUMENTS WERE OK, THAT'S WHAT I DON'T TRUST MAKING FUTURE DEPOSITS, BECAUSE IF I MAY EARN A GOOD PROFIT, MAYBE I CAN NEVER WITHDRAW IT, I FEEL DECEIVED, AND I NEVER GIVEN THE BISDON GIROS400 BISDON MORE THEY ARE FOOLED NEVER ANSWER, BAD EXPERIENCE

Misleading BONUS do not provide what they offer
Engañosa BONFICACION no brindan lo que ofrecen

Safety Index of Mozzart Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Mozzart Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.1/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

Low value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Other factors

Reputation helped by land-based casinos or betting shops
Low win limit: 100,000 KM / spin or game round

Complaints about Mozzart Casino and related casinos

(14)

14All0Opened2Unresolved3Resolved9Rejected

Complaints directly about Mozzart Casino

Our verdict Case closed

Player claims that payment has been delayed.

The player from Austria had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn't been processed yet. We had advised the player to be patient as it was common for withdrawals to take a few days or weeks to be processed, possibly due to unfinished KYC verification or a high volume of withdrawal requests. We had asked the player to wait at least 14 days before submitting a complaint. After a period of time, the player confirmed that he had received his withdrawal. Consequently, we had marked the complaint as resolved.

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Resolved Submitted: 13 Mar 2024

Disputed amount: €750

Our verdict Player stopped responding

Player faces failed deposit issue.

The player from Austria had an unresolved deposit issue with the casino. Despite having provided the required proof and correspondence with the casino, his deposited money had not been credited to his casino account nor refunded. The player had previously made successful deposits using a credit card, but encountered issues when using a different method. The complaints team had requested a detailed bank statement showing the transactions totaling €2,000, however, the player failed to provide the requested information. As a result, the complaint was rejected due to lack of response from the player, leaving the issue unresolved.

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Closed Submitted: 22 Dec 2023

Disputed amount: €2,000

Our verdict Player stopped responding

Player’s winnings were improperly calculated.

The player from Serbia correctly guessed three leaves on the game 100 Super Hot, expecting a large payout, but received significantly fewer funds. Despite reaching out to the casino for over a month, the player keeps being told to wait. The complaint was closed as the player stopped responding.

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Closed Submitted: 20 Nov 2023

Disputed amount: 27,000,000 din

Our verdict Player stopped responding

Player’s withdrawal is delayed due to a slow verification process.

The player from North Macedonia has €3050 in winnings, but withdrawals are disabled due to a drawn-out verification process. The player stopped responding to our questions and comments, therefore, we rejected the complaint.

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Closed Submitted: 23 Aug 2023

Disputed amount: €3,050

Our verdict Case closed

Player's unable to request a withdrawal of his funds.

The player from Brazil is unable to play any games in the casino. The player is unable to withdraw his funds. The issue has been resolved successfully.

Resolved Submitted: 22 Jul 2023

Disputed amount: €178

Our verdict Player stopped responding

Player cannot log into account.

The player from Austria cannot access his casino account. We closed the complaint because the player stopped responding.

Closed Submitted: 06 Jul 2023

Disputed amount: €1

Our verdict Insufficient evidence from player

Player has experienced a technical glitch while playing.

The player from Finland has experienced a technical problem that caused winnings from Free Spins not being credited properly. We’ve rejected this complaint in our system due to a lack of evidence.

Closed Submitted: 11 Dec 2022

Disputed amount: €30

Our verdict Unjustified complaint

The player's withdrawal is delayed.

The player's withdrawal is delayed due ongoing verification. We received some evidence from the casino representative which confirm that the casino acted in accordance with their terms, so we were forced to reject the complaint.

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Closed Submitted: 30 Jul 2022

Disputed amount: €250

Our verdict Other

Player’s struggling to complete account verification.

The player from Ireland is experiencing difficulties passing the verification due to missing documents. The player decided he was no longer interested in our help, therefore we rejected this complaint.

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Closed Submitted: 07 Jun 2022

Disputed amount: €100

Our verdict Player stopped responding

Player is criticizing bonus policy.

The player from Bosnia and Herzegovina is dissatisfied with the promotional offer and its policy. We rejected the complaint because the player didn't respond to our messages and questions.

Closed Submitted: 10 Mar 2021

Disputed amount: €3

Show more complaints (+4)