Mirka is a Casino Analyst and Complaint Specialist at Casino Guru. Her role involves adding new casinos to our database, ensuring website information is accurate, and addressing player complaints. During university, Mirka gained experience in administration, starting in a small company and later mov...
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Mirka D.
Author
Mirka Dubasova
Casino Analyst & Complaint Specialist
Mirka is a Casino Analyst and Complaint Specialist at Casino Guru. Her role involves adding new casinos to our database, ensuring website information is accurate, and addressing player complaints. During university, Mirka gained experience in administration, starting in a small company and later mov...
Company focuses on sports betting rather than the casino
Games
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 13
Not Available: 2
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 4
Not Available: 4
Game providers
Show all
(17)
Game providers (17)
Payment methods
Show all
(9)
Payment methods (9)
Transaction limits
Withdrawal limits
Not limited for BAM
Win limits
100,000 KM
Per spin
Language options
Website
Available in
4 languages
EnglishBosnianCroatianSerbian
All languages (4)
English
Bosnian
Croatian
Serbian
Live chat
Available in
2 languages
EnglishBosnian
All languages (2)
English
Bosnian
Customer support:
Available in
4 languages
EnglishBosnianCroatianSerbian
All languages (4)
English
Bosnian
Croatian
Serbian
Casino screenshots
Mozzart Casino Review
In this review, we break down Mozzart Casino. Our independent team used our casino review methodology to look at what stands out and what falls short. Our analysts went through the casino's Terms and Conditions, licenses, player complaints, support, and limits one by one. This helped them place this casino on a scale from safe and legit to a clear scam.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Mozzart Casino has a High Safety Index of 8.2, which makes a recommendable option for most players in terms of fairness and safety. Keep reading our Mozzart Casino review to learn more about this casino and decide whether it is a good choice for you.
Safety Index of Mozzart Casino – Is it fair and safe?
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our Mozzart Casino review, we extensively examined and analyzed the Terms and Conditions of Mozzart Casino. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.
According to our approximate calculation or collected information, Mozzart Casino is a large online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
As far as we are aware, no relevant casino blacklists mention Mozzart Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
All in all, when combined with other factors that come into play in our review, Mozzart Casino has landed a High Safety Index of 8.2. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.
Note: Mozzart Casino is linked to 1 other online casino, based on the information we've collected. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Mozzart Casino.
Terms and Conditions of Mozzart Casino evaluated
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We did not find any unfair or predatory rules in the Terms and Conditions of Mozzart Casino during our review.
Player complaints submitted about Mozzart Casino
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We currently have 3 complaints about this casino in our database. Because of these complaints, we've given this casino 348 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Mozzart Casino user feedback and reviews evaluated
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
Judging by the 10 user reviews given to Mozzart Casino, it has a Mixed User feedback score. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Licenses and company data
Mozzart Casino is owned by Mozzart Banja Luka doo and has estimated revenues exceeding $20,000,000 per year. This makes it a big online casino on our scale.
Mozzart Casino has been granted a gambling license in Bosnia and Herzegovina.
Note:Mozzart Casino is connected to land-based casinos or betting shops. Judging purely by the online casino website, this casino would have a lower Safety Index than it currently has from us, however, it has been increased because of the availability of brick-and-mortar establishments and the credibility they add to the online casino.
Payment methods, win and withdrawal limits
Mozzart Casino supports 9 payment options. This includes: Mastercard, VISA, Maestro, Bank transfer, Cash deposit, SMS Voucher, BH Posta, SISTEM X (xBon), Kliker.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
Unlimited
BAM 100,000 per spin
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. You can find languages available at Mozzart Casino in the table below.
Language
Website
Customer support
Live chat
English
Serbian
Bosnian
Croatian
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Mozzart Casino, managing your account, withdrawals, or other matters. Mozzart Casino has an average customer support, judging by the results of our testing.
Slots and casino games at Mozzart Casino
Mozzart Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live blackjack, Live dice games, Live roulette.
Casino games from 17 game providers are offered. This includes Apricot (Microgaming), Pragmatic Play, Playson, Amatic, Evoplay, Endorphina, Wazdan, Habanero, Greentube, Atomic Slot Lab, Betradar, Games Global, Bragg Gaming, Authentic Gaming, Fazi, Amusnet, Expanse Studios.
Bonuses and codes offered by Mozzart Casino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
Currently, our database has the following 3 bonuses from Mozzart Casino:
100 FREE SPINS on multiple games
200 EXTRA SPINS on Ancient Egypt Classic
Invalid bonus definition
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
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Company info
Owner
Mozzart Banja Luka doo
Established
2015
Estimated annual revenues
> $20,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Mozzart Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Terms and conditions
Fair
Issues found: 0
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Big casinoBig group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Slightly negative
Reputation helped by land-based casinos or betting shops
Low win limit: 100,000 KM / spin or game round
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Browse all bonuses offered by Mozzart Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Mozzart Casino payment methods
Currencies
BAM
User reviews
User reviews of Mozzart Casino
This is a place to share experience with Mozzart Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
At begining was good until i needed to withdrawl , i made aroubs 950 and when it was time to payout they told ne its only possible on bosniqn bankcard .But funny thing is that they take deposits from anycard in the world only boone will be able to payout . I do not recommend its a waste of noney and time i wasted alot here never got anything back avoid this casino . And use this link to change gambling rules in that country so people aroubd the world are possible to payout :https://www.change.org/p/change-gambling-regulations-in-bosnia-and-herzegovina/bsv . GOODLUCK
A very fair casino. Payments are regular. Within 24 hours. Complaints are answered quickly. There is chat support. The mozzart company has been operating for more than 20 years, that says it all.
Veoma korektan kazino. Isplate su redovne. U roku od 24 h. Na žalbe se odgovara u brzom roku. Postoji čat podrška. Kompanija mozzart posluje više od 20 godina, to dovoljno govori.
I deposited through Trustly, but the money never came to the game account. Customer service very poor. Live chat is not available and email has not been answered for a couple of days.
Talletin Trustlyn kautta, mutta rahat eivät koskaan tulleet pelitilille. Asiakaspalvelu erittäin heikko. Livechat ei ole saatavilla ja sähköpostiin ei ole vastattu pariin päivään.
Good casino good wins and losses very fast withdrawls and fast verification but the site has so many issues you go play a game come out and your logged out every 20 mins you are auto logged out allways otherwise not bad not a lot off my fave games on there but its ok so far need to sort out the logging out all the time
Fast withdrawls
Keeps logging out
Marko12
Unregistered user
• 4 years ago
The website has a lot of bugs. Support doesn't help. On bonus, I made 4k euros but support canceled my payment. Never again on that website.
During the game, the wager counter hung, I noticed that it does not decrease. The counter stopped at 1,652 euros. I continued the game for some time. I guess, I made all the necessary bets to get a bonus. But the counter did not work. When I stopped, I wrote about the problem in online chat. The chat officer replied that the problem would be fixed soon. After that casino cancelled my €4,563 win because I allegedly didn't meet the bonus terms. An error on the casino website led to the cancellation of the win. This is not my fault, I wanted to finish the game.
HORRIBLE EXPERIENCE, THE CASINO DOES NOT COMMUNICATE WITH THE PLAYER, THEY DO NOT COMPLY WITH THE BONUS THAT IS PUBLISHED FOR MAKING THE FIRST DEPOSIT, MORE 100FS NEVER GIVEN IT TO ME, I COME VICTORIOUSLY TO COMPLETE A PROFIT OF € 300 NET REQUEST FOR A WITHDRAWAL OF MY DOCUMENT AMOUNT AND THEY NEVER ANSWERED ME BY MAIL, TIRED OF WAITING I DECIDED TO PLAY WITH MY BALANCE SINCE I COULDN'T WITHDRAW MY BALANCE, UNTIL I VALIDATED MY INDENTITY THEY NEVER ANSWERED MY REQUEST, UNFORTUNATELY I LOST MY PROFIT BY GAMING ALREADY GETTING BACK THE DATE NEVER ANSWERED ME IF MY DOCUMENTS WERE OK, THAT'S WHAT I DON'T TRUST MAKING FUTURE DEPOSITS, BECAUSE IF I MAY EARN A GOOD PROFIT, MAYBE I CAN NEVER WITHDRAW IT, I FEEL DECEIVED, AND I NEVER GIVEN THE BISDON GIROS400 BISDON MORE THEY ARE FOOLED NEVER ANSWER, BAD EXPERIENCE
HORRIBLE EXPERIENCIA , EL CASINO NO SE COMUNICA CON EL JUGADOR ,NO CUMPLEN CON LA BONFICACION QUE PUBLICAN POR HACER EL PRIMER DEPOSITO, MAS 100FS NUNCA ME LO BRINDARON ,LLEGUE VICTORIOSO A COMPLETAR UNA GANANCIA DE €300 NETAS SOLICITE RETIRAR EL MONTO MANDE TODA MI DOCUMENTACIONES Y NUNCA ME RESPONDIERON POR CORREO , CANSADO DE ESPERAR DECIDÍ JUGAR CON MI SALDO YA QUE NO PODRÍA RETIRAR MI SALDO ,HASTA VALIDAR MI INDENTIDAD NUNCA ME RESPONDIERON MI SOLICITUD, LAMENTABLEMENTE PERDÍ MI GANANCIA JUGANDO YA QUE NUNCA PODÍA SOLICITAR RETIRO, DESDE EL MES PASADO HASTA LA FECHA NUNCA ME RESPONDIERON SI ESTABAN BIEN MIS DOCUMENTOS ESO ME DESCONFÍA HACER FUTUROS DEPÓSITOS , YA QUE SI TAL VEZ GANO UNA BUENA GANANCIA TAL VEZ NUNCA PUEDA RETIRARLO ,ME SIENTO ENGAÑADO ,Y TAMPOCO NUNCA ME BRINDARON MIS GIROS GRATIS CON LA BONIFICACION CÓDIGO BONUS400 NO SE DEJEN ENGAÑAR NUNCA RESPONDEN, PÉSIMA EXPERIENCIA
Misleading BONUS do not provide what they offer
Engañosa BONFICACION no brindan lo que ofrecen
Discussion
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