Moonspin Casino Review

The player from Florida faced difficulties withdrawing his money from MOONSPIN.US, as his account had been banned without any warning after a redemption request made on February 7th, 2026, for $497.55. He expressed concern that multiple friends had also been banned under similar circumstances and requested the owed funds along with a reversal of recent purchases. Consequently, the complaint was rejected and closed due to the chargeback request, preventing further investigation or resolution.

The player from Kentucky had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The casino confirmed the withdrawal was approved and sent 11 days earlier. Despite multiple requests, the player did not confirm receipt of the winnings. Consequently, the complaint was closed due to lack of response, but the player could reopen it if she chose to resume communication.

The player from Arizona had been waiting for a $2,500 withdrawal request submitted on February 18, 2026, which remained in "pending" status without approval or a clear timeline. Despite daily contact with customer support, she only received generic responses, and this issue appeared to be part of a broader pattern affecting other users as well. The complaint was resolved after the casino acknowledged the original account closure and withdrawal denial were made in error, reopened her account, and refunded the canceled redemption. Although the player had accidentally self-excluded and faced delays in requesting withdrawal via the preferred method, the casino agreed to coordinate directly with her to process the payment. The player confirmed access to her account and receipt of funds, and the case was closed following her confirmation of resolution.

The player from Texas faced delays in withdrawing over $440, with his request pending for nearly a month despite the casino's claim of a 5 business day SLA. He encountered repeated excuses from support regarding "technical difficulties," which led him to escalate the issue with multiple complaint platforms and threaten legal action. The complaint was handled by the Complaints Team, who engaged with the casino and requested updates. The casino cited technical issues with their bank transfer processor and asked the player to re-submit the withdrawal request via card. Due to the player's lack of response to these requests and reminders, the complaint was closed without resolution.