The player from Brazil submitted a withdrawal request with Supreme level on October 30, 2024, which promises accelerated withdrawals. However, as of November 7, 2024, there has been no technical response despite being told to wait, and the initial 5 working days have passed without any progress.
Monro Casino - Player's withdrawal is delayed.
Amount: 2,012 R$
Monro Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for player to reply
6d 19h 42m 55s
Case summary
4 hours ago
Public
Public
5 hours ago
Translation
Withdrawal request made on 10/30/2024 at 5:00 PM with Supreme level, which allows and ensures accelerated withdrawals. However, as of now, 11/07/2024 at 1:46 AM, there's been no technical response. They're only telling me to wait. They initially requested 5 working days, which have already passed, and nothing at all has happened so far with Supreme level.
Automatic translation:
Public
Public
4 hours ago
Dear jm9914,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
jm9914 has 6d 19h 42m 55s to reply
