MONACObet Casino - Player's withdrawal is delayed.

to the casino:

https://casino.monacobet.sk/

I wanted to deposit €18 from my paysafe account.

I accidentally paid 180€

The amount was credited to my gaming account.

because I wanted to put €162 back in

but here was a big problem.... I couldn't get money from my player account back to my account without having wagered/won them at this casino

so they made me slap more money on them

I won 80€ out of 180€

I'm not even counting what Paysafe has downloaded, etc.

Is something like this legal???

because I can't imagine coming to a casino and depositing, say, €50

and the machine refuses to give me the balance until I actually transfer it all

thank you

Dear NeilaAd,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing, and I understand how frustrating this situation must be. However, since the deposited funds were used for gameplay, we are unable to request a refund. Once a deposit is made and used for playing, it becomes impossible to verify that the amount was deposited by mistake.

Most online casinos, including this one, operate under terms and conditions that require players to wager deposited funds before they can be withdrawn. By continuing to play, it is considered that you accepted these terms. It is a standard policy in online gaming. Online casinos are required to follow Anti-Money Laundering (AML) regulations, which means that deposited funds must be wagered before they can be withdrawn. This rule is in place to prevent financial misuse.

I also noticed that you mentioned winning €80. Were you able to withdraw those winnings successfully? Did you fulfill the wagering requirements for your deposit?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I contacted 3 online casinos.

and neither required a forced rewind

only Doxxbet will take 5%

Where in the terms and conditions they say something like this: if I actually deposit money

to the account and I can't withdraw them when I want??

What is the condition that I have to rewind once they are there??

why don't other casinos have this???

there was no problem with the 80€, they came as expected

but I deposited 180€

it doesn't matter if it's a mistake or not

How can they force me?

to force them to rewind

just to be teased

I didn't steal the money.

they left my paysafe account

Where is such a rule written, I would like to know?

when no one has ever heard of such a thing and is not even practicing it

What kind of money laundering?

They left my properly verified paysafe account where I still paid for the deposit.

so the maximum that the casino charges is Doxxbet 5% of the amount

exactly because of what you write

but Monaco are the guys

I was glad that at least the 80€ remained.

sorry I contacted several online casino companies

and not a single one had such dirty practices

This is downright dirty.

I just want to know what this filth is.

I don't care if I deposited the money by mistake.

I'm solving the problem that it's really my money and not small

They made me rewind on their games

just so I can at least get something out of them

I paid for the deposit from my paysafe account.

to Monaco casino approx. €10

so what money laundering?

everywhere every step is charged

and it can be proven

when you deposit €50 into the casino

and you will have the last 10€ left

So the casino refuses to give you €10 because you haven't wagered it yet?

no, that doesn't make sense

I repeat, I contacted several companies.

not one of them practices such filth

Doxxbet only 5% of the amount before transferring the deposited funds

online casinos themselves responded to my emails and questions about it today

According to the Terms and Conditions:

The Player is not entitled to use the Player Account to transfer funds without using them to place a Bet in the Game of Chance, unless otherwise expressly provided for in these GTC. (Original text: Hráč nie je oprávnený využívať Hráčsky účet na prevádzanie finančných prostriedkov bez ich využitia na uzatvorenie Stávky v Hazardnej hre, ak tieto VOP výslovne neustanovujú inak.)

This rule means that each deposit should be wagered at least once before requesting a withdrawal. It is not unusual for a casino to have this rule. Some casinos require deposit wagering 1x, some 3x, but you can find casinos with even higher wagering requirements for deposited money. I would recommend that you contact the casino and follow the instructions. Alternatively, if you don’t wish to complete the wagering requirements, inquire about additional information regarding the cost of transaction processing.

Please let me know if there is anything else I can assist you with, or if this complaint may be closed.

contacted 4 online casinos.. and none of them had this condition

one had the condition that they would deduct 5% of the amount

that's all

I didn't find in Monaco Casino's terms and conditions that you have to wager the full amount that was deposited.

Did you find it??

I paid 5% just for depositing the amount into the player's account via paysafe.

I overpaid properly.

Dear NeilaAd,

Thank you for your continued responses and for sharing your experience. I understand your frustration and appreciate that you took the time to contact other casinos for comparison.

However, each online casino has its own set of rules, and it is entirely within their rights to require players to wager deposited funds at least once before allowing a withdrawal. This is a standard policy used by many casinos and is closely linked to anti-money laundering regulations, which apply to all licensed operators. These rules are not based on suspicion toward any specific player but rather serve as general safeguards required by law and regulators.

We reviewed the terms of MonacoBet Casino again, and they clearly state that the player is not allowed to use their account for the sole purpose of transferring funds — deposited money must be used to place a bet. This means that the funds need to be wagered before a withdrawal request is allowed.

As there is no sign of wrongdoing or breach of terms on the side of the casino, we regret to inform you that we must reject your complaint.

Thank you for your understanding.

Best regards

Veronika

Casino.Guru Complaint Resolution Center