In this review, Merkur Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Although Merkur Casino scored an Above average Safety Index of 7.8, meaning it is a suitable option for some, keep in mind that there are casinos with better rankings in terms of fairness and safety. Proceed with reading our Merkur Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Is Merkur Casino fair and safe? Safety Index explained
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Merkur Casino, we read and assessed Terms and Conditions of Merkur Casino in-depth. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.
According to our approximate calculation or collected information, Merkur Casino is an average-sized online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
As far as we know, no relevant casino blacklists include Merkur Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
In our comprehensive review of all relevant aspects, Merkur Casino has attained an Above average Safety Index of 7.8. This casino might be an adequate option for some players, however, keep in mind that there are other casinos that prioritize fair treatment and safety of their customers to a much higher degree.
Note: To the best of our knowledge, Merkur Casino is associated with 1 other online casino. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Merkur Casino. This connection has resulted in an increased Safety Index.
Merkur Casino Terms and Conditions
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Merkur Casino to be somewhat unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Merkur Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We have found no relevant complaints about this casino.
Merkur Casino user feedback and reviews
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
So far, we have received only 1 player review of Merkur Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 15 or more reviews. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Merkur Casino company data and licenses
Merkur Casino is owned by Eyas Gaming and has estimated annual revenues higher than $1,000,000. This establishes it as one of the smaller online casinos within the bounds of our categorization.
Merkur Casino has a gambling license issued by Gibraltar Licensing Authority in Gibraltar.
Win and withdrawal limits, payment options
Merkur Casino accepts deposits via 5 payment methods. This includes: Skrill, Neteller, VISA, Mastercard, PaySafe.
Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Available language options and customer support
When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at Merkur Casino.
Language
Website
Customer support
Live chat
English
Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Merkur Casino, account management, withdrawal process, etc. Based on the test we have conducted, we have rated the customer support of Merkur Casino as fast and professional.
Merkur Casino casino games and slots
Merkur Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Craps and dice, Scratch cards, Other card games, Other games.
Games from 5 casino game providers are available. This includes NetEnt, Blueprint Gaming, Pragmatic Play, Red Tiger Gaming, Skywind Group.
Bonuses and codes offered by Merkur Casino
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 3 bonuses from Merkur Casino in our database, which you can find in the 'Bonuses' part of this review.
Note: In case you are looking for more information about this casino's bonus offers, visit our Merkur Casino bonuses page.
Browse all bonuses offered by Merkur Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(1)
User reviews of Merkur Casino
This is a place to share experience with Merkur Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Interesting online casino. I like to spin slots in popular games and you can play in live too. The winnings are transferred quite a long time 4-6 days and that is not good. Make a cool loyalty system, look at competitors.
Safety Index explained
Safety Index of Merkur Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Merkur Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average7.8/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
