Samuel's Approach to his work is often described as friendly and empathetic yet he never forgets to address the players' complaints with rationality and fair treatment. Thanks to his approach his presence is often praised within his team and players can feel safe and raise their concerns accordingly...
OverviewSafety and fairnessGamesUser reviewsDiscussion
Samuel S.
Author
Samuel Sawyer
Casino Analyst & Complaint Specialist
Samuel's Approach to his work is often described as friendly and empathetic yet he never forgets to address the players' complaints with rationality and fair treatment. Thanks to his approach his presence is often praised within his team and players can feel safe and raise their concerns accordingly...
Not all game providers are available for all countries
Limited choice of payment methods
Not all payment methods are available for all countries
Casino screenshots
This review of Memo Casino covers the full picture. We used our casino review process to weigh up what it does well against where it falls short. The casino's Terms and Conditions, licenses, player complaints, support, and limits were all reviewed by our team. Based on these factors, they worked out where this casino stands from safe and legit to a scam.
Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Memo Casino scored a High Safety Index of 8.0, which makes it a recommendable option for most players in terms of fairness and player safety. Find out if Memo Casino is the right casino for you by reading the rest of our review.
Is Memo Casino fair and safe? Safety Index explained
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our Memo Casino review, we extensively examined and analyzed the Terms and Conditions of Memo Casino. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.
Based on our estimates or gathered data, Memo Casino is a big online casino. It has a low amount of restrained payouts in complaints from players, when we take its size into account. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
As far as we know, no relevant casino blacklists include Memo Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
In our comprehensive review of all relevant aspects, Memo Casino has attained a High Safety Index of 8.0. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.
Note: As far as we are aware, Memo Casino is interconnected with 2 other online casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Memo Casino.
Terms and Conditions of Memo Casino
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In some casino T&Cs, we find clauses that we regard as unfair. These can give the casino grounds to hold back player winnings in certain cases.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Memo Casino to be somewhat unfair.
Note: For more specifics regarding our findings from the T&Cs evaluation click here.
Complaints from players about Memo Casino
Player complaints are a key part of our review process. They give us useful information about the problems players face and how casinos handle them. We use our Complaint Resolution Center to collect player complaints. These, along with complaints from other sources, are used to calculate our Safety Index.
We currently have 0 complaints directly about this casino in our database, as well as 3 complaints about other casinos related to it. Because of these complaints, we've given this casino 776 black points in total, out of which 776 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Memo Casino user feedback and reviews
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
So far, we have received only 2 player reviews of Memo Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 5 or more reviews. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Memo Casino company data and licenses
Memo Casino is owned by IntellogixSoft B.V. and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.
Memo Casino has a gambling license issued by Curaçao Gaming Authority in Curaçao.
Win and withdrawal limits, payment options
Memo Casino accepts deposits via 5 payment methods. This includes: Neteller, Skrill, VISA, Mastercard, Bitcoin (BTC).
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
EUR 1,000 per day
No win limit
EUR 3,000 per week
EUR 10,000 per month
USD 1,000 per day
USD 3,000 per week
USD 10,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The language and support options at Memo Casino are shown in the table below.
Language
Website
Customer support
Live chat
English
24/7
Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Memo Casino, withdrawals, and other potential areas of concern. When we tested Memo Casino's customer support, we found it to be good.
Memo Casino casino games and slots
Memo Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Games from 105 casino game providers are available. This includes Novomatic, Nolimit City, Playtech, Play'n GO, Merkur Gaming, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Evoplay, Eyecon, BGaming, Endorphina, Red Rake Gaming, Spinomenal, Booming Games, Tom Horn, Belatra Games, Booongo (BNG), Relax Gaming, Betgames, Jelly, PearFiction Studios, Old Skool Studios, Turbo Games, Half Pixel Studios, Platipus, Slotopia, Mancala Gaming, Boomerang Studios, Spadegaming, Aviatrix, Nailed it! Games, All For One Studios (ALL41), Kiron Interactive, Galaxsys, Northern Lights Gaming, Mascot Gaming, Triple Edge Studios, Amusnet, PG Soft (Pocket Games Soft), Reel Play, Gameburger Studios, MGA, Neon Valley Studios, Max Win Gaming, High Limit Studio, Pulse 8 Studios, AvatarUX, Peter & Sons, Shady Lady, Aurum Signature Studios, Games Global, Winfinity, Golden Rock Studios, Stormcraft Studios, 4ThePlayer, Smartsoft Gaming, Oros Gaming, Swintt, Slingshot Studios, Alchemy Gaming, Bulletproof Games, Skillzzgaming, Reflex Gaming, Fortune Factory Studios, TrueLab Games, Bang Bang Games, Foxium, Buck Stakes Entertainment, SlotMill, Onlyplay, Crazy Tooth Studio, Gaming Corps, VoltEnt, Leap Gaming, Switch Studios, Gamebeat, Fugaso, Felix Gaming, Gamevy, SpinPlay Games, Retro Gaming, Neko Games, Gold Coin Studios, SpinLogic Gaming, Gamzix, 1spin4win, Zillion Games, Popiplay, Apparat Gaming, Just For The Win, Original Games, Snowborn Games, Clawbuster, Hacksaw Gaming, Netgame, Print Studios, Ka Gaming.
Memo Casino bonuses and promo codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
At present, there are 3 bonuses from Memo Casino in our database, including:
100% up to C$225 and 150 extra spins
55% up to C$225 and 100 extra spins
100% up to C$225
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.
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Company info
Owner
IntellogixSoft B.V.
Established
2024
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Memo Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Medium casinoBig group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (24 to 36 months).
Unfair terms and conditions
Unreasonably short time frame for providing information within KYC processes
Show full rule and our analysis
Casino voids gaming account balances after less than four years of account inactivity
Explore the game selection available at Memo Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 14
Not Available: 1
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Most popular games
Gates of Olympus
by Pragmatic Play
Sugar Rush
by Pragmatic Play
Sweet Bonanza
by Pragmatic Play
Wanted Dead or a Wild
by Hacksaw Gaming
Book of Shadows
by Nolimit City
Sugar Rush 1000
by Pragmatic Play
Gates of Heaven
by Pragmatic Play
Tombstone RIP
by Nolimit City
Fury of Anubis
by Pragmatic Play
Starlight Princess
by Pragmatic Play
Bigger Bass Bonanza
by Pragmatic Play
Chicky Run
by PG Soft (Pocket Games Soft)
User reviews
User reviews of Memo Casino
This is a place to share experience with Memo Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Not enough data
Rated by 2 users
Very positivePositiveNeutralNegativeVery negative
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Casino Guru
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• 1 year ago
I played at this casino after believing an advert that it held a U.K licence. After big losses in one night I went back after I became suspicious when they wouldn't allow me to withdraw a small amount of money from my account with money I had just deposited. I instantly tried to close the account and customer service wouldn't allow me giving me all sorts of excuses for 2 days . I finally closed the account and was told I would recieve account balance in less than 5 days . I ended up in hospital trying to deal with these people they are a disgrace. They tell lies and ignore emails for 4-5 days at a time and also wanted to see photos of both sides of 2 bank cards /accounts (very suspicious) they also claimed my bank held up the payment. My bank said its not true. I finally got a payment which was less that was in the account my own money 4weeks later. They now ignore my emails as they shouldn't have told me they had a U.K licence also they took a fee for paying me my own back . They also forced me to change my email address and then said I never registered with the first email adress. I am complaining to everyone I can about there taking U.K players and the behaviour from them when I tried to make a small withdrawal and the emotional harm they caused me with their stalling tactics
That i closed the account
They are a disgrace the way they treat customers
Memo Casino
Hello! We deeply regret that you've encountered this issue. Rest assured, we carefully consider each situation on an individual basis. We operate in strict accordance with our rules and conditions, which we strive to uphold consistently. Best Regards, Memocasino Team
• 1 year ago
Just joined the casino after seeing a reasonable amount of legit looking reviews on trust pilot, however I seen some non favorable ones also. I have just requested a withdrawal of 100gbp so I will see how it goes and update this review on my experience. Hoping this will be my new place of play. So far the website feels good and the verification seemed pretty smooth and live chat was good, I like the bot responses and then if you need more help it transfers you to a live agent.
Great choice of games
Fast responses in live chat
To be determined
Memo Casino
Hello! Thank you for your wonderful review! We're thrilled that you're enjoying our site and services. Your feedback is invaluable—it helps us continually improve and enhance your experience. Best regards, MemoCasino Team.
Discussion
Memo Casino discussion
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