MegaSpielhalle Casino Review

Name: MegaSpielhalle Casino Review
Item: MegaSpielhalle Casino
Rating: 8.7

8.7/10Safety Index High by Casino Guru

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Visit Casino

Show company details

Payment methods

Withdrawal limits

Not Limited for EUR

Owner Kinetic Digital

Operator Skill On Net Limited

Platform SkillOnNet

Established 2018

Estimated annual revenues

> $5,000,000

Licensing Authorities

Germany (GGL)

OverviewBonusesUser reviews30Safety Index explainedDiscussion1Payment methods6

MegaSpielhalle Casino Review

Our independent casino review team has taken a detailed look at MegaSpielhalle Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.

Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. In terms of player safety and fairness, MegaSpielhalle Casino has a High Safety Index of 8.7, which makes it a recommendable casino for most players. Carry on reading our MegaSpielhalle Casino review to make an informed decision whether or not this casino is the right fit for you.

Fairness and safety of MegaSpielhalle Casino

In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.

We have carefully examined and analyzed the MegaSpielhalle Casino Terms and Conditions as part of our review of MegaSpielhalle Casino. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Thus, taking our findings into account, if you do decide to play at this casino, we urge you to proceed with caution .

According to our approximate calculation or collected information, MegaSpielhalle Casino is a very large online casino. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn't have any complaints whatsoever). Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.

We did not find MegaSpielhalle Casino on any relevant casino blacklists. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.

On the whole, also considering other contributing factors in our assessment, MegaSpielhalle Casino has achieved a Safety Index of 8.7, which is classified as High. We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers.

Note: According to our records, MegaSpielhalle Casino is related to 45 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of MegaSpielhalle Casino. The relationship between these casinos has led to a higher Safety Index than it would have been otherwise for this casino.

MegaSpielhalle Casino T&Cs

We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of MegaSpielhalle Casino to be somewhat unfair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints related to MegaSpielhalle Casino

In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.

We currently have 6 complaints directly about this casino in our database, as well as 16 complaints about other casinos related to it. Because of these complaints, we've given this casino 1,230 black points in total, out of which 129 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of MegaSpielhalle Casino

Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.

Our database has a total of 30 user reviews of MegaSpielhalle Casino, giving it a Good User feedback rating. The reviews have been made available in the User reviews section of this page.

Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.

MegaSpielhalle Casino company information and licenses

MegaSpielhalle Casino belongs to Kinetic Digital and has estimated yearly revenues over $5,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

MegaSpielhalle Casino has a gambling license in Germany. Their license was granted by Gemeinsame Glücksspielbehörde der Länder.

About payment methods and win and withdrawal limits

MegaSpielhalle Casino accepts 6 payment options. This includes: Neteller, Skrill, PaysafeCard, Payz (ecoPayz) , ApplePay, Klarna.

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Withdrawal limits	Win limits
Unlimited	No win limit

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. The table below contains information about the languages at MegaSpielhalle Casino.

Language	Website	Customer support	Live chat
English
German

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Since customer support can assist you with problems related to registration process at MegaSpielhalle Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of MegaSpielhalle Casino to be average.

MegaSpielhalle Casino slots and casino games

You can play these types of games at MegaSpielhalle Casino: Slots, Jackpot games.

Titles supplied by 25 casino game providers are available. This includes NetEnt, Nolimit City, Play'n GO, Merkur Gaming, Blueprint Gaming, Pragmatic Play, Yggdrasil Gaming, Red Tiger Gaming, Playson, ELK Studios, Push Gaming, Wazdan, Booming Games, Relax Gaming, edict, Greentube, Hölle games, Synot Games, Peter & Sons, Gamomat, Apparat Gaming, Games Global, Bragg Gaming, Reel Time Gaming, Hacksaw Gaming.

MegaSpielhalle Casino bonuses and promo codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. In 'Bonuses' section of this review, you'll currently find 2 bonuses from MegaSpielhalle Casino based on the data from our database.

Note: Visit our separate page on MegaSpielhalle Casino bonuses to learn more about this casino's offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Withdrawal limits

Not Limited for EUR

Games

Show all

Slots

No roulette

No blackjack

No betting

No video poker

No bingo

No baccarat

Jackpot games

No live games

No poker

No craps

No keno

No scratch cards

No eSports betting

No crash games

Language options

German website

English customer support

All languages (2)

English live chat

All languages (2)

Game providers

Show all (25)

Casino screenshots

Positives

Unique games filter
Good selection of game providers
Tournaments available
Simple and clean website design

Negatives

Live chat is available only after registration

Interesting facts

Casino uses a chatbot for customers' interaction
Local version of an international casino

Author: Mária Buvalová Last updated: 02 Sep 2025 Anything incorrect or missing? Let me know

MegaSpielhalle Casino bonuses

Browse all bonuses offered by MegaSpielhalle Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of MegaSpielhalle Casino

This is a place to share experience with MegaSpielhalle Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Good

Rated by 30 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

lucasdice1999

Bronze

Canada

• 1 year ago

this casino has a really good variety of games more than a lot of casinos but withdrawals take an excessive amount of time to even pass stage 1 and the support take a long time to reply it took more than 12 hours for them to reply

Good variety of games

withdrawals take a lot of time
slow reply

Hoffer

Bronze

Spain

• 1 year ago

Good casino with a high RTP. However, withdrawal and verification just take too long. Also, sometimes they give fair bonuses, but most of the times their bonuses are just not great and wagering requirements are high.

fdperrin

Bronze

United Kingdom

• 1 year ago

Great selection of games, more than a lot of other casinos iv been on. They do respond to messages, usually within about 2 - 6 hours although on at least one occasion I have waited in excess of 14 hours for a reply. They give you free spins quite frequently which is nice and I know a lot of other places don’t give you anything. Withdrawals take a hell of a long time, almost 48 hours just to get past stage 1 which is ridiculous in this day and age as a lot of places are instant and most are within 4 hours. One thing that really annoys me is the website constantly logs you out, the app doesn’t seem to do this but if you’re using the website it is just too annoying and happens too frequently to even cope with it. I do like this casino, but I think they have a lot of room for improvement which could easily be achieved, they obviously would rather just hang on to your money for as long as possible which lets them down, greatly.

Great selection of games
Respond to messages, eventually

Withdrawals take a ridiculously long time to even pass stage 1 of processing
Website logs you out constantly
Very slow in replying to messages, in excess of 14 hours once

Caniggia2021

Diamond

Brazil

• 1 year ago

The casino is good, withdrawals take a long time, the chat is unfortunately never online, they mix your balance with bonuses and it's impossible to withdraw, I lost my balance because you can't delete the bonus, so the balance is blocked.

Some games
Alguns jogos

Long withdrawals, slow website, unresponsive chat, impossible to cancel bonuses.
Saques demorados,site lento,chat nao responde , impossível cancelar bônus .

adamsjames12345679

Bronze

United Kingdom

• 2 years ago

They let you withdraw after u lost your pacience and the winning it took them 48 to respond at my email and asked a tone of verification documents which are not approved. stay away they scam people

SvenA

Bronze

Canada

• 2 years ago

Cool website layout. But When I opened the page from my Phone is was loading long time to enter it. When it comes to the range of the slots, they are offering quit average amount of Slots. For me all Slots I have played have been working properly. Deposits and withdrawals are also fine. Took like 4 days to get my withdrawal

Website layout

casinolawyer

Bronze

Canada

• 2 years ago

I liked this casino. Support team responds quickly and are very friendly. Cashout was fast. A lot of games and providers to choose from. I will definitely come back.

fast payout
friendly support
a lot of payment methods

no sportsbook

alanjoo

Bronze

Canada

• 3 years ago

There are very interesting games here, the likes of which I have not seen anywhere else.

Sometimes they offer good bonuses
Live dealer games are very cool

Sunrise

Bronze

Canada

• 3 years ago

The games are awesome and I believe it is very easy to use and the bonuses are great I absolutely love this casino and would recommend it to others. it truly is an awesome

ricardocarson

Bronze

Canada

• 3 years ago

I loved to play at this casino with the free bonuses I got and could recommend it to others, it's not the biggest but if you want something small with a few standard offers and a monthly calendar good this could be a place you'd prefer it but you should definitely try it, i liked it there and they have some good deals for people who want to be a loyal gamer so i can only recommend this place for you check it out and have fun with the small bonus offer they give, gl and have fun :)

martinesandra

Bronze

Canada

• 3 years ago

Good support, an excellent selection of games, a sufficient and diverse number of promotions. Be careful with the rules for bonuses, because if you break something, you risk losing all your potential winnings. Therefore, please take 10 minutes and read everything carefully.

Jusba-14

Unregistered user

Spain

• 3 years ago

Hello, I have had a problem that they have 600 euros and they say that I cannot play because I have exceeded the limit and I have told them why they allow me to enter and they do not answer, I have asked them to return them to me and they say that it is not possible, it is the worst casino to which I've played, I don't recommend it to anyone, everything is disastrous and they don't help anything.
Greetings and thank you

One of the worst casinos I've ever played
De los peores casinos que he jugado

raffyflores22

Bronze

Austria

• 3 years ago

I think that this is a pretty good casino and I hope that it can improve. It does have some negatives which are why I only gave it 3. I hope that it can improve given that there are live chat issues and fees that interfere. I do love the casino too.

Safety Index of MegaSpielhalle Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of MegaSpielhalle Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.7/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in German):
Why we find the bolded part of the rule unfair
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Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in German):
Why we find the bolded part of the rule unfair
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Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in German):
Why we find the bolded part of the rule unfair
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Read more
Detection of some betting techniques while wagering bonuses may result in confiscated winnings
T&C copied from the casino's website (in German):
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Winnings may be forfeited if card counting strategies are detected
T&C copied from the casino's website (in German):
Why we find the bolded part of the rule unfair
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Complaints about MegaSpielhalle Casino and related casinos

(117)

117All0Opened22Unresolved32Resolved63Rejected

Complaints directly about MegaSpielhalle Casino

Our verdict Player stopped responding

Player's winnings were confiscated.

The player from the United Kingdom had deposited £25 and won £11,757 on a Sweet Bonanza game. However, the win was tied to a bonus, making the withdrawal impossible, and the bonus was canceled, resulting in the player losing all the money without warning. We investigated the issue and found that the player had been aware of the bonus terms. The casino decided to make a one-time exception and re-added the £11,841 to the player's account, with the same wagering requirements. The player did not respond further, so the complaint was closed.

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Closed Submitted: 10 Jun 2024

Disputed amount: £11,757

Our verdict Case closed

Player's deposit is blocked at casino.

The player from Spain had experienced issues with a deposit at Mega Casino, with no response from the company. The casino later confirmed that they had had technical issues with the deposit method used by the player, which had affected all players using the same method. They had assured the player that the issue was being rectified and that the funds would be in his account later that day. The player confirmed a week later that the issue had been resolved and his deposit had arrived. The Complaints Team had marked the complaint as 'resolved' in their system.

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Resolved Submitted: 20 Nov 2023

Disputed amount: €255

Our verdict Case closed

Player's withdrawal is delayed due to the verification process.

The player from Spain faced delays in the verification of their account. Despite uploading all necessary documents and making a deposit, the documents were still under review. Eventually the player confirmed the the successful resolution of his verification and withdrawal issue.

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Resolved Submitted: 12 Aug 2023

Disputed amount: €750

Our verdict Unjustified complaint

Player faces withdrawal issue.

The player from Brazil is unable to make a withdrawal despite already submitting their documents. After a closer examination, we ended up rejecting this complaint as unjustified.

Closed Submitted: 24 Jun 2023

Disputed amount: 8,000 R$

Our verdict Case closed

Player is struggling to withdraw her winnings.

The player from Ireland is experiencing difficulties withdrawing her winnings due to ongoing account verification. The player confirmed the verification was completed and asked us to close the complaint.

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Resolved Submitted: 09 Jun 2023

Disputed amount: €600

Our verdict Player stopped responding

Player is struggling to complete the account verification.

The player from Brazil was experiencing difficulties withdrawing his winnings due to ongoing verification. We contacted the casino and found out that the issue was caused by the absence of required documents such as proof of address, and casino wasn't able to complete verification. We asked the player about it, but he stopped responding, so we were forced to reject the complaint.

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Closed Submitted: 30 Apr 2023

Disputed amount: 320 R$

Our verdict Player stopped responding

Player’s struggling to complete account verification.

The player from Brazil was experiencing difficulties withdrawing his winnings due to ongoing verification. We've tried to contact the casino several times but there's been no response from it, so the complaint was closed as unresolved. A few months later, the casino reached us with the information that the player initially provided the casino with incorrect bank details, therefore the withdrawal was rejected and the balance returned to the player. According to the casino, the player was informed about it and asked to request a new withdrawal with a valid data, but instead the player played all his balance. We tried to contact the player, but they stopped responding so the complaint was finally rejected.

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Closed Submitted: 28 Feb 2023

Disputed amount: 500 R$

Our verdict Against fair gambling

Player claims that payment has been delayed.

The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The casino informed the player that they were in breach of the bonus maximum bet rule and confiscated the player's winnings. According to the evidence supplied by the player, we could see that there were only 5 bets made that were in breach of the rule, and that they provided no unfair advantage to the player. As it seems it could have been a genuine misunderstanding, we asked the casino to reconsider their decision, but they stated the decision was final. Consequently, the complaint was closed as 'unresolved'.

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Unresolved Submitted: 22 Feb 2023

Disputed amount: 270,000 R$

Our verdict Player stopped responding

Player has been struggling to withdraw his winnings due to ongoing verification.

The player from Brazil is complaining about the lengthy verification process. Unfortunately, KYC has never been completed and all the funds were played and lost. We rejected the complaint because the player didn't respond to our messages and questions.

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Closed Submitted: 04 Jan 2023

Disputed amount: 100 R$

Our verdict Other

Player’s struggling to complete account verification.

The player from Canada is experiencing difficulties withdrawing his winnings due to ongoing verification. The player was later accused of breaching the maximum allowed bet. Since he indicated he was no longer interested in our help, we decided to close the complaint.

Read moreRead less

Closed Submitted: 14 Dec 2022

Disputed amount: C$11,000

Show more complaints (+10)