Mega Dice Casino - Player’s withdrawal is delayed indefinitely.

Hello. I made a deposit (USDT) at their Telegram casino, won some amount, and fulfilled the wagering requirements according to the casino's rules. I then requested a withdrawal. According to their rules, withdrawals are supposed to be instant, but in some cases, they can take up to 24 hours. However, my withdrawal is still pending, and it has been several days. Support is responding, but all they say is: please wait, the issue has been forwarded to the appropriate department, you will be notified. When I ask how long it might take, even approximately, the response is that there are no specific time frames, so it could, in theory, last indefinitely. As of now, nothing has changed. From my side, everything is in order. I can provide screenshots and verify any actions on my part, as I have violated no rules. I left a review for this casino and will change it to positive if the casino eventually pays out the money according to their own rules. Thank you for your attention.

When submitting a complaint, you need to specify the email used at the casino. I will provide mine, but I want to point out that for using the Telegram casino Megadice, no email is required or used, similar to other casinos like Lucky Block or tg.casino, where I've never had problems under the same conditions, so kudos to them. Additionally, I can verify my identity and anything else concerning this situation if necessary.

Dear vlad9111991,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

When did you request the withdrawal?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

The problem has been solved. The casino has transferred the money. The complaint can be closed, there are no more claims

Dear vlad9111991,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards,

Dominika

Casino.Guru