Mega Dice Casino - Player’s withdrawal has been delayed.

I deposited into my account - no deposit or wagering bonus or offers - I started winning - first 21 LTC which I withdrew the 20LTC and then second 19LTC which i sent for withdrawal - the company accused me of having a duplicate account and closed it with my withdrawals. I then contacted them and provided them information relating to my identity and address and now I am in a position where the information they have asked for cannot be inputted on their system. They are doing everything possible to stop me from getting this money!

Dear HQ0069,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

The issue I have is with the KYC process - I have provided them the relevant information - they are now asking me to put this on my profile - when I go to do this, they don't let me and say I can't register from the UK however in their terms, there aren't any restrictions against the UK

Dear HQ0069,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Withdrawal has been received after 10 days - they tried to hold onto it but after publicising what they were doing on trustpilot they released the funds. KYC took longer than 24hrs though

Dear HQ0069,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Nick Bacon 

Casino.Guru