The player from Germany reports that a crypto deposit of €350 has not reached the casino, despite informing live support and escalating the issue twice without feedback. They suspect it is a stalling tactic and feel scammed.
Mega Dice Casino - Player's deposit is delayed and unresolved.
Closed
Our verdict
Other
Amount: €350
Mega Dice Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
11 months ago
Translation
A crypto deposit equivalent to €350 appears to have not reached the casino.
Live support was informed. Screenshots and data were collected, and an escalation was supposedly started. Since this is already the second supposed escalation and I never received feedback from the first one, I assume this is just another stalling tactic and that I have been scammed out of my money. Emails are generally not responded to.
Automatic translation:
Public
Public
11 months ago
Dear UnknownUser123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Public
Public
11 months ago
Translation
Hello Nick,
thank you very much for the answer.
Since this is a crypto transfer, there is no payment provider here. The address to which the payment was sent matches that of the casino. There is no possibility that the payment did not arrive at the casino.
The transfer with other cryptocurrencies also went smoothly during the lockdown.
Best regards
Automatic translation:
Public
Public
10 months ago
Dear UnknownUser123,
Did you forward any payment confirmation to the casino as well - if yes, what did they respond?
If it's possible, please forward any communication between you and the casino related to this case to [email protected] for further review.
Looking forward to hearing from you.
Regards,
Nick
Public
Public
10 months ago
Translation
Hello, the casino seems to be paying me back the amount. I received confirmation via email. It takes 60 days and costs a fee of 10% of the total.
No one is allowed to tell me why it takes so long or where the 10% comes from.
Super serious in any case😉
Automatic translation:
Public
Public
10 months ago
Dear UnknownUser123,
The fees may be caused by transaction fees or the volatility of cryptocurrency.
Can you please forward the confirmation of the casino regarding the refund?
Also do you wish to keep the complaint open until it is received or we can close it and reopen it later in case the money would arrive or not.
Regards,
Nick
Public
Public
10 months ago
Translation
Hello,
Close the ticket and reopen it later if necessary. I would wait two months and trust that it will be resolved.
Thanks and greetings
Automatic translation:
Public
Public
10 months ago
Dear UnknownUser123,
We will be closing the complaint for now.
Please contact me on [email protected] in case you would like to reopen it after the mentioned time period.
Best regards,
Nick
