Barbora's work in Casino Guru is of crucial importance, since she is always contributing to improving our online casino database, by focusing on the terms and conditions plus the overall fine print each casino has to offer. This allows her reviews to have much greater accuracy. Before that, Barbora ...
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Barbora P.
Author
Barbora Pallas
Casino Analyst & Complaint Specialist
Barbora's work in Casino Guru is of crucial importance, since she is always contributing to improving our online casino database, by focusing on the terms and conditions plus the overall fine print each casino has to offer. This allows her reviews to have much greater accuracy. Before that, Barbora ...
To help you decide about MayaPalace Casino, our expert team did a full review. We used our casino review methodology to check its best features and any areas that need work. Our team verified the casino's licenses, Terms and Conditions, player complaints, support, and limits. They used these key points to score this casino from safe and secure to a possible scam.
Our findings led us to the casino's Safety Index. This score shows how safe and fair the casino is. Use the Safety Index as a guide. A higher score generally means fewer risks when you play and withdraw. MayaPalace Casino has a Below average Safety Index of 5.4, which makes it a less than ideal option for most players in terms of fairness and safety. Find out if MayaPalace Casino is the right casino for you by reading the rest of our review.
Is MayaPalace Casino fair and safe? Safety Index explained
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of MayaPalace Casino, we meticulously evaluated and analyzed the Terms and Conditions of MayaPalace Casino. We found some rules or clauses that were not favorable. Based on our findings we consider the T&Cs to be unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. As we uncovered some serious issues with the fairness of this casino's T&Cs, we recommend looking for a casino with fairer T&Cs or at least proceeding with caution.
Based upon our estimates and collected information, we consider MayaPalace Casino a medium-sized online casino. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn't have any complaints whatsoever). We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
We did not find MayaPalace Casino on any relevant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All in all, when combined with other factors that come into play in our review, MayaPalace Casino has landed a Below average Safety Index of 5.4. In our expert opinion, this is not a good choice for those who look for an online casino that prioritizes fair treatment and safety of its customers.
MayaPalace Casino T&Cs
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of MayaPalace Casino to be unfair.
Note: Read through and explore our specific findings from the T&Cs check here.
MayaPalace Casino player complaints
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We have found no relevant complaints about this casino.
User feedback and assessment of MayaPalace Casino
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
Nevertheless, this casino does not have a User feedback score yet. We have received 1 player review of MayaPalace Casino so far, and the score is only determined after a casino has accumulated at least 5 reviews. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
MayaPalace Casino company information and licenses
MayaPalace Casino belongs to The Fabulous Vegas Games S.A. de C.V. and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.
MayaPalace Casino has a gambling license in Mexico. Their license was granted by Dirección General de Juegos y Sorteos.
About payment methods and win and withdrawal limits
MayaPalace Casino accepts 14 payment options. This includes: PaysafeCard, Mastercard, VISA, Bank transfer, Superama, Sam's Club, Benavides, Walmart Pay, SPEI, 7-Eleven, OXXO Pay, Bodega, Farmacias del Ahorro, Waldo's.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
MXN 250,000 per week
No win limit
MXN 1,000,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Language and support options
"We factor in customer support quality and language options as key data points whenever we review an online casino." The table below contains information about the languages at MayaPalace Casino.
Language
Website
Customer support
Live chat
Spanish
24/7
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. Customer support is something we value highly, as it can help you sort out any issues at MayaPalace Casino. This includes potential difficulties with your account, withdrawals, and more. According to our tests and collected information, MayaPalace Casino has an average customer support.
MayaPalace Casino casino games and slots
You can play these types of games at MayaPalace Casino: Slots, Roulette, Blackjack, Betting, Video poker, Baccarat, Jackpot games, Keno, Other card games, Other games.
Titles supplied by 2 casino game providers are available. This includes GMW (Game Media Works), Ka Gaming.
MayaPalace Casino bonuses and promo codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.
Currently, our database does not contain any bonus offers from MayaPalace Casino, unfortunately.
Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.
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Company info
Owner
The Fabulous Vegas Games S.A. de C.V.
Established
2021
Estimated annual revenues
> $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of MayaPalace Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Medium casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Complaints ratio
Very good
Total complaints: 0
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Slightly negative
Operates with an unverifiable license
Slow or bad customer support
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Licensing authorities
Mexico (Dirección General de Juegos y Sorteos)
Unverifiable
Important
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a very short period of time (less than 3 months).
Unfair terms and conditions
Players claiming one too many bonuses risk losing their winnings
Show full rule and our analysis
Low-risk play may lead to winnings being confiscated
Show full rule and our analysis
Casino voids gaming account balances after less than 3 months of account inactivity
Show full rule and our analysis
Complaints about MayaPalace Casino
All(0)
Opened(0)
Unresolved(0)
Resolved(0)
Rejected(0)
This tab does not contain any complaints
We do not have any complaints about MayaPalace Casino in our database. If you have been mistreated by this casino, you can submit a complaint about it.
Submit a complaint
Games
Games
Explore the game selection available at MayaPalace Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 8
Not Available: 7
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 0
Not Available: 8
Most popular games
Frankenstein
by Ka Gaming
Fortune Lions
by Ka Gaming
Pandora's Box
by Ka Gaming
Peter Pan
by Ka Gaming
Imperial Girls
by Ka Gaming
Fruit Squad Go
by Ka Gaming
Satyr
by Ka Gaming
Skybound Pirates
by Ka Gaming
Soccer Showdown
by Ka Gaming
Mayan Restaurant
by Ka Gaming
Rapunzel
by Ka Gaming
The Naughty Tattooist
by Ka Gaming
Game providers
Casino Bonuses
MayaPalace Casino bonuses
Browse all bonuses offered by MayaPalace Casino, including their no deposit bonus offers and first deposit welcome bonuses.
No bonuses available for players from Ohio
Unfortunately, it seems that MayaPalace Casino does not offer any bonuses to players from your country.
Payment methods
Payments
Browse an overview of payment methods supported by MayaPalace Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(14)
Payment methods (14)
Transaction limits
Withdrawal limits
Mex$1,000,000
per month
Mex$250,000
per week
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
MXN
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
1 language
Spanish
All languages (1)
Spanish
Live chat
Available in
1 language
Spanish
All languages (1)
Spanish
Customer support:
Available in
1 language
Spanish
All languages (1)
Spanish
Live chat rating
Subpar
Based on 2 tests
Date and tester
Rating
03 Sep 2025
Barbora P.
Subpar
02 Dec 2024
Kristina U.
Bad
User reviews
User reviews of MayaPalace Casino
This is a place to share experience with MayaPalace Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Not enough data
Rated by 1 user
Very positivePositiveNeutralNegativeVery negative
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Write a review
Casino Guru
We want players to understand gambling.
• 10 months ago
There's no other word to describe it but terrible. My attempt to play with them was beyond frustrating; the staff literally mocked me.
NO HAY OTRA PALABRA MAS QUE PESIMA, FUE MAS QUE FUSTRANTE MI INTENTO POR JUGAR CON ELLOS, EL PERSONAL LITERAL SE BURLA
SUPPORT RESPONDS QUICKLY, BUT DOESN'T SOLVE YOUR PROBLEM
SOPORTE TE RESPONDE RAPIDO, MAS NO TE RESUELVE
THEY DON'T HONOR PROMOTIONS
NO RESPETAN PROMOCIONES
It's complicated to credit your deposits; they're not immediate.
ES COMPLICADO ACREDITAR TUS DEPOSITOS, NO SON INMEDIATOS
IF YOU HAVE ONLY CENTS IN YOUR BALANCE, FORGET ABOUT BEING ABLE TO USE YOUR DEPOSITS ANYTIME, IT TAKES FOREVER.
SI TIENES CENTAVOS EN TU BALANCE, OLVIDATE DE PODER USAR TUS DEPOSITOS PRONTO, TE LLEVA UNA ETERNIDAD
Withdrawals have limited hours.
LOS RETIROS TIENEN HORARIO LIMITADO
The agents direct you without addressing your needs; you just give them directions.
LOS AGENTES TE CANALIZAN SIN ATENDER NECESIDADES, SOLO DAS ROTRACIONESCON ELLOS
Discussion
MayaPalace Casino discussion
Discuss anything related to MayaPalace Casino with other players, share your opinion, or get answers to your questions.
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