Marathonbet Casino ES - Player’s verification process is delayed.

The problem is that I deposited €150, and since I supposedly had a bonus, I bet it and unfortunately lost it. So I requested my €150 sports bonus, and they told me I had to verify myself. I've been sending documentation for two months, and when I finally finished sending everything, they repeatedly tell me to wait a couple of days. It's been a week, and today they tell me I have to send four more documents that I already sent, and it's impossible for me to verify myself. This is the casino that has given me the most trouble verifying me.

Dear AlvariitoScratch,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Marathonbet Casino ES.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Do I understand correctly your real money balance was played down, and your welcome deposit hasn't been credited due to incomplete verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas