Maneki Casino - Player’s criticizing lengthy verification process.

Hi how's going okay I played meneki casino for months and I played hundreds daily and sometimes more than 500 dollars I reached VIP very fast due to my depositing and playing big on the casino customer support team are very nice if you get through thou it's really hard to get through to chat sometimes you have to wait for hours and then you get logged out .Okay before I started playing on the casino I asked support team to verify my account and once my account was fully verified and got confirmation from support team I started playing on the casino and I tried to withdraw and was told payment department doesn't work which is understandable so my withdrawal was returned to my casino account I played all and lost since then I tried my luck and nothing it's really hard to win anything or even enjoy the game's and I was playing hundreds every day and some days more than 500 bucks. Okay now the nightmares I deposited 580 bucks and I was playing and found out I'll lose that so I withdraw 500 dollars which I deposited I didn't win that that's my deposit and it was pending I contacted support team and I was asked again to send my documents and it was sending and resending documents credit card screenshot after screenshot and my withdrawal keeps being returned to my casino account after several attempts and no luck I decided to just play and after I lost my money I was told my account is verified so that's not fair at all I even spoke to my vip manager and no help she keeps asking me to send documents which I already sent several times

Dear Ali,

Thank you very much for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly.

It’s quite usual for this process to take a couple of working days to be fully completed.

Since you have played your deposited funds, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Okay great thanks for the reply one more thing this happened before when playing N1 interact they stall verification just not to pay players when they win another thing I played all casino's owned by no1 interact all off them and believe it's worst after another not even 1 casino I enjoy playing and they don't follow their teams and conditions their showing instant withdrawal nothing like that vip program is just another catch to make you deposit more and more and you get nothing as a vip meneki casino has a terms where you have to withdraw using the last deposit method I tried using interact and they refused and then later when I tried my credit they said it not accepting withdrawals to try and use another method all this is just hassling you to reverse your my money and play actually it's my money I didn't win that I deposited 580 I lost 80 bucks and found out I lose the remaining as usual so I withdraw just to check withdrawal time frame and 3 days my account is fully verified and they keep returning my withdrawal to my casino account so I played all and after loosing immediately I got email showing your account is now verified and try to withdraw with bank transfer or eft course your credit card wouldn't accept payments another thing it's really hard to win on this entire group believe me I played all casino's owned by no1 interact hundreds daily and forget about winning you don't even enjoy the game's looks like they block player's from winning to keep them playing more and more because if you win you will never get your winnings so they will not allow you to win to find out you will not get paid incase you won

I'm truly sorry to hear about your negative experience. If you have any supporting evidence or more detailed information that would help to build our case, please do not hesitate to forward it to me, otherwise, I will be forced to reject your complaint as it’s too general without relevant proofs. Thank you for your understanding.

Dear Ali,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.