Mandarin Palace Casino Review

The player complained he did not break any bonus rule. However, the casino's opinion was different. The casino said every no deposit bonus could be used just once per IP address. Somehow the casino offered the same bonus for different casinos, the casino said the player used 3 times the bonus for one IP address. The player said it was always for a different casino. It was hard to decide as there was no evidence and no such things in the terms.

Mary was not able to cash out the check she had received. She was not following the instruction from the casino for withdrawing. Later they probably found another way to pay her, this is considered likely paid. The main problem is with US payments from casinos through the bank, this problem may occur.

The player, Amit, requested a withdrawal, sent all the documents in for verification and still didn't hear from the casino. When he contacted the casino he was informed that they found out he had a dispute with one of their sister casinos and could no longer play at their casino, which the player admitted. Later on, he decided that he wanted to close his account and the casino decided to credit his deposit money back into his card. He didn't receive the money yet.

After the player, Shorty035, requested a withdrawal and sent all the documents for a verification, the casino refused to pay the winnings to her due to a duplicate account accusation. She asked the casino to send or show her a proof, but they never did. She didn't receive any money.

Tommy, a player from Belgium, requested a withdrawal, sent all the documents in for verification twice and still didn't receive his money. He contacted the chat where they informed him that the payment was pending but he should have received his money in the next 96 hours. He did not. About two weeks later he tried to use the chat, but they wouldn't answer him and he found a message there saying he should have send them an email. So he did, twice, but didn't receive any reaction from the casino.

The player, Salam from Bangladesh, requested a withdrawal payment and sent all the documents in for verification. The payment method he used didn't work for him so he asked the support to change it for him. They did, but the payment didn't process due to a country restriction. The finance support informed him that they sent him a check via courier but he never received it. When he updated the process to the finance team, he was informed they were still processing his payment and were looking for a way to deliver the payment to him and as soon as they would receive a confirmation number, they would inform him so he can track the payment. That also didn't happen and the player haven't received anything.

The player made a withdrawal request and had no other choice but to use a check as a payment method. After receiving the check with a delay, the player tried to cash it out in their bank. However, they were informed that the check was fraudulent. The player contacted the casino and was promised they would receive the money on their Mastercard bank account but had to destroy the check first. After doing so, the casino tried to avoid contact with the player and the player kept waiting for the money. There is no update on this suspiciously acted casino.

After depositing the player realised they made a mistake when typing their email address. They asked the casino's support for help and were promised that the representative of the casino would delete the old account. The player opened a new account, made a deposit and claimed bonus. After losing some money, they were able to win, the wagering requirements were fulfilled so they tried to withdraw the winnings. According to the player, the casino at first accused them of duplicate account (although they promised to delete the old account) and then of numerous bonus claims. The complaint remains unresolved. No update since then.

The player made a deposit and was double charged. The player was frustrated because they had to wait for a refund for several weeks. The casino stated all funds were paid back and the player was rewarded a special bonus for the trouble. No update since then.

Player received a bonus and even before starting to play he noticed in the statetemnt section that it said he had alread lost, probably due to a technical glitch. The casino promised to look into the matter. No update since then.

Player was complaining that he kept receiving emails from casino inviting him to play and informing him about the promotions etc, so the player started to play and made some winnings. However, when he wanted to withdraw he was informed that he couldn't do so because he had been from a country restricted to play. The player didn't understand why he was able to make a deposit and play if he was from a restricted country . No reaction from the casino.

The customer won at the casino using a bonus code and wanted to withdraw their winnings but the casino declined this payment, stating that the customer had an account on the casino's sister site on which they had used a coupon already and that this breached their bonus terms. When asked to provide evidence of a breach of terms, the casino didn't respond, thus this complaint is ruled for the customer.

The player reading the bonus terms was inattentive and did not pay attention to the fact that the maximum withdrawal from the free money could reach only$ 150. Casino repeatedly tried to explain this , and the player wouldn't listen.

The player wanted to withdraw his winnings that he had won with loyal points. At first, everything went well and the Finance Department approved the withdrawal. However, the winnings have not reached the player. When a player tried to withdraw money from his account again he was only able to withdraw 150$. The casino explained this by the fact that in the conditions it was written that the player couldn't withdraw more than 150 if he won with loyal points. However, for us, it is still a mystery why the player was not explained this immediately and why his winning was approved to withdraw first.

After the player made a deposit, he was credited with a bonus and he accordingly continued to play. After winning, he asked for a withdrawal. However, the player saw that his winnings were canceled. He turned to live chat, where he was informed that his winnings were canceled due to non-payment of the deposit. Although from the beginning he did not report this.