Mandarin Palace Casino Review

The player complains he did not break any bonus rule. However, the casino's opinion is different. The casino says every no deposit bonus can be used just once per IP address. Somehow the casino offered the same bonus for the different casinos, the casino says the player used 3 times bonus for one IP address. The player reacts it was always for the different casino. It is hard to decide as there is no evidence and no such things in terms,

Mary was not able to cash out the check she received. She was not following the instruction from the casino for withdrawing. Later they probably find another way to pay her, this is considered likely paid. The main problem is with US payments from casinos through the bank, this problem may occur.

The player, Amit, requested a withdrawal, sent all the documents in for verification and still didn't hear from the casino. When he contacted the casino he was informed that they found out he had a dispute with one of their sister casinos and can no longer play at their casino, which the player admitted. Later on, he decided that he wanted to close his account and the casino decided to credit his deposit money back into his card. He didn't receive the money yet.

After the player, Shorty035, requested a withdrawal and sent all the documents for a verification, the casino refused to pay the winnings to her due to a duplicate account accusation. She asked the casino to send or show her a proof, but they never did. She didn't receive any money.

Tommy, a player from Belgium, requested a withdrawal, sent all the documents in for verification twice and still didn't receive his money. He contacted the chat where they informed him that the payment is pending but he should receive his money in the next 96 hours. He did not. About two weeks later he tried to use the chat, but they wouldn't answer him and he found a message there saying he should send them an email. So he did, twice, but didn't receive any reaction from the casino.

The player, Salam from Bangladesh, requested a withdrawal payment and sent all the documents in for verification. The payment method he used didn't work for him so he asked the support to change it for him. They did, but the payment didn't process due to a country restriction. The finance support informed him that they sent him a check via courier but he never received it. When he updated the process to the finance team, he was informed they are still processing his payment and are looking for a way to deliver the payment to him and as soon as they will receive a confirmation number, they will inform him so he can track the payment. That also didn't happen and the player haven't received anything.

The player made a withdrawal request. They had no other choice but to use a check as a payment method. After receiving the check with a delay, the player tried to cash out in a bank. However, they were informed the check was fraudulent. The player contacted the casino and was promised they would receive the money on their Mastercard bank account but had to destroy the check first. After doing so, the casino tried to avoid contact with the player and the player kept waiting for the money. No update since then.

After depositing the player realised they made a mistake when typing their email address. They asked the casino's support for help and were promised that the representative of the casino would delete the old account. The player opened a new account, made a deposit and claimed bonus. After losing some money, they were able to win, the wagering requirements were fulfilled so they tried to withdraw the winnings. According to the player, the casino at first accused them of duplicate account (although they promised to delete the old account) and then of numerous bonus claims. The complaint remains unresolved. No update since then.

The player made a deposit and was double charged. The player was frustrated because they had to wait for a refund for several weeks. The casino stated all funds were paid back and the player was rewarded a special bonus for the trouble. No update since then.

Player found in the statement section they had lost before ever playing the bonus, probably due to a technical glitch. The casino promised to look into the matter. No update since then.

Player is complaining that he kept receiving emails from casino inviting him to play and informing him about promotions etc, so the player started to play and made some winnings. However, when he wanted to withdraw he was informed that he couldn't because he was from a country restricted to play. The player doesn't understand why he was able to make a deposit and play if he was from country restricted. No reaction from the casino.

The customer had won at the casino using a bonus code and wanted to withdraw their winnings but the casino had declined this payment, stating that the customer had an account on the casino's sister site on which they had used a coupon already and that this breached their bonus terms. When asked to provide evidence of a breach of terms, the casino hadn't responded, thus this complaint is ruled for the customer.

The player reading the bonus terms was inattentive and did not pay attention to the fact that the maximum withdrawal from the free money can reach only$ 150 Casino repeatedly tried to explain the answers, and the player had his own truth.

The player wanted to withdraw his winnings, won with loyal points. The player wanted to withdraw his winnings, won with loyal points. At first, everything went well and the Finance Department approved the withdrawal. However, the winnings have not reached the player. When a player tried to withdraw money from his account again he was only able to withdraw 150$. The casino explained this by the fact that in the conditions it is written that the player cannot withdraw more than 150 if he won with loyal points. However, for us, it is still a mystery why the player was not explained for this immediately and why his winning was approved to withdraw first.

After the player made a deposit, he was credited with a bonus and he accordingly continued to play. After winning, he asked for withdrawing. However, the player saw that his winnings were canceled. He turned to live chat, where he was informed that his winnings were canceled due to non-payment of the deposit. Although from the beginning he did not report this.