Zuzana is one of Casino Guru's casino analysts, being responsible for updating our extensive list of casinos as well as adding new relevant information to the database. In the past, Zuzana worked as a GIS Specialist in the field of geology and environment. Reading is one of her many hobbies, and she...
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Zuzana C.
Author
Zuzana Cirochova
Casino Analyst
Zuzana is one of Casino Guru's casino analysts, being responsible for updating our extensive list of casinos as well as adding new relevant information to the database. In the past, Zuzana worked as a GIS Specialist in the field of geology and environment. Reading is one of her many hobbies, and she...
In this review, Mandarin Palace Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.
The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Mandarin Palace Casino came in with a Below average Safety Index of 5.8. This means it does not fully meet our standards for fairness and safety. Find out if Mandarin Palace Casino is the right casino for you by reading the rest of our review.
Is Mandarin Palace Casino fair and safe? Safety Index explained
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.
In our Mandarin Palace Casino review, we carefully went through and inspected the Terms and Conditions of Mandarin Palace Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.
Mandarin Palace Casino is a very big online casino based on our estimates or collected information. In proportion to its size, it has received complaints with an average total value of disputed winnings. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
As far as we know, no relevant casino blacklists include Mandarin Palace Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
Taking into account all factors in our review, Mandarin Palace Casino has scored a Safety Index of 5.8, representing a Below average value. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is not a good fit.
Note: As far as we are concerned, Mandarin Palace Casino is related to 18 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Mandarin Palace Casino. The relationship between these casinos has led to a lower Safety Index than it would have been otherwise for this casino.
Mandarin Palace Casino Terms and Conditions
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Mandarin Palace Casino to be unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Mandarin Palace Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We currently have 3 complaints directly about this casino in our database, as well as 91 complaints about other casinos related to it. Because of these complaints, we've given this casino 18,063 black points in total, out of which 17,448 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Mandarin Palace Casino user feedback and reviews
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
So far, we have received only 4 player reviews of Mandarin Palace Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 5 or more reviews. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
Mandarin Palace Casino company data and licenses
Mandarin Palace Casino is owned by TD Investments Ltd and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.
Mandarin Palace Casino has a gambling license issued by Kahnawake Gaming Commission in Kahnawake.
Win and withdrawal limits, payment options
Mandarin Palace Casino accepts deposits via 8 payment methods. This includes: Mastercard, VISA, American Express, Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC), Tether (USDT).
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
USD 2,500 per week
No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. In the table below, you can see an overview of language options at Mandarin Palace Casino.
Language
Website
Customer support
Live chat
English
24/7
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Mandarin Palace Casino, account management, withdrawal process, etc. We would say Mandarin Palace Casino has an average customer support based on the responses we have received during our testing.
Mandarin Palace Casino casino games and slots
Mandarin Palace Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Keno, Crash games, Live baccarat, Live blackjack, Live roulette.
Games from 6 casino game providers are available. This includes Evolution Gaming, Rival, Betsoft Gaming, Saucify, Genii, Spribe.
Mandarin Palace Casino bonuses and promo codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
At present, there are 2 bonuses from Mandarin Palace Casino in our database, including:
500% up to $5,000 and 50 extra spins
200% up to $4,000 and 35 extra spins
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.
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Company info
Owner
TD Investments Ltd
Established
2009
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Mandarin Palace Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Medium casinoVery big group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 3 complaints from other sources.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).
Unfair terms and conditions
Low-risk play may lead to winnings being confiscated
Show full rule and our analysis
Bonus-related restriction that should be technologically enforced
Show full rule and our analysis
Detection of some betting techniques while wagering bonuses may result in confiscated winnings
Show full rule and our analysis
Casino voids gaming account balances after less than two years of account inactivity
Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.
Submit a complaint
Games
Games
Explore the game selection available at Mandarin Palace Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 9
Not Available: 6
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 3
Not Available: 5
Most popular games
Aviator
by Spribe
Gold Rush (Rival)
by Rival
Wilds of Fortune
by Betsoft Gaming
Thai Blossoms
by Betsoft Gaming
Stampede
by Betsoft Gaming
Gemini Joker
by Betsoft Gaming
Take the Bank
by Betsoft Gaming
Jungle Stripes
by Betsoft Gaming
Stay Frosty!
by Betsoft Gaming
Book of Helios
by Betsoft Gaming
Vintage Vegas
by Rival
88 Frenzy Fortune
by Betsoft Gaming
Game providers
Casino Bonuses
Mandarin Palace Casino bonuses
Browse all bonuses offered by Mandarin Palace Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Payments
Browse an overview of payment methods supported by Mandarin Palace Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(8)
Payment methods (8)
Transaction limits
Withdrawal limits
$2,500
per week
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
USDCADEURDKKNOKNZDSEK
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
1 language
English
All languages (1)
English
Live chat
Available in
1 language
English
All languages (1)
English
Customer support:
Available in
1 language
English
All languages (1)
English
Live chat rating
Subpar
Based on 6 tests
Date and tester
Rating
24 Apr 2025
Mária B.
Subpar
21 Jul 2024
Endri K.
Subpar
02 Nov 2023
Kristina U.
Subpar
20 Oct 2022
Endri K.
Subpar
04 Jul 2021
Burak O.
Subpar
04 Jun 2020
Zuzana R.
Subpar
User reviews
User reviews of Mandarin Palace Casino
This is a place to share experience with Mandarin Palace Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Not enough data
Rated by 4 users
Very positivePositiveNeutralNegativeVery negative
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Write a review
Casino Guru
We want players to understand gambling.
• 3 years ago
Been playing at this casino for a couple of month. Cashed out a $100 free bonus with no problem. Loss the next few deposits. Then one day, I deposit, they add a random unrequested bonus to my deposit, I hit on multiple games and build up to 4,700. Try to withdraw using bitcoin..DENIED. They said I HAVE to use wire transfer. Attempt one- they changed the 4,700 to 1,000 and say it's the rules due to the bonus. Whatever, fine. So here I am, patiently waiting TEN business day. At one point I contacted customer service in an attempt to find out an update, get confirmation of some kind that all the banking details and stuff is right. Was told 7-10 business day. Day 7 came..nothing. Last week, day 10 came... the whole 4,700 was back in my account and I received and email saying.. "No worries, contact your make and make them aware and international transfer is in place, and try again.". Mind you, I contacted my bank immediately the first time to avoid any problems such as this. I'm currently on attempt number 2, day 2, and have no faith in this working this time either. When you google this casino you find a BUNCH of FALSE information about all these made up withdraw methods they use. They have 2! Bitcoin or wire transfer. And in order to use bitcoin you're withdraw amount has to be at least 50% of your bitcoin deposit! Hahaha, sounds like a scam to avoid paying out significant wins, and it's look more like it from a personal perspective everyday. If I receive this deposit (on the 20th business day) I will update this post... although, just knowing this information should deter you from dealing with this yourself. Especially when there are plenty of casinos that will legit pay you, and can do it same day, 24-48hrs, or sometimes 7 days (depending on the which of the various REAL methods you choose to cashout using)
This casino is not worth the headache, no matter how much you enjoy the games.
Enjoyable slots
Payout issues
False payout methods
Payout time-frame
Unwanted added bonuses
Bonus rules
Payout rules
• 3 years ago
Was fully verified and deposited around 1k throughout a few weeks. Never cashed out even tho I was up 2k at one time, I'm a terrible gambler. Anyway I got some mail with some bonus codes. Picked a free $60 chip. Code worked, got through the %3100 or whatever playthrough and cashed out $120. Emails saying I'm all good and I'll see my with withdrawal in 3 to 5 business days. Waited, saw no emails then went to log in and my 120 was back in my account. I withdrew via bitcoin for speed but since I never deposited via bitcoin they just quietly put my 120 back into the account that I won fair and square. Now its only 120 bucks but one thing I can't stand about these half shady ass casinos is thier do anything possible to find some excuse to not pay you. Mandarin is one of them. I can't withdrawal via bitcoin because I never deposited???? Who tf cares? Why? What difference does it make? So I was told if I make a deposit via bitcoin they will release the 120 to me via bitcoin, fine that will work I guess. Deposit 20 bucks and then they said oh now that I put in the 20 it's mixed I'm with my promotion money so I can't take the 120 lol. Serious co*k suckers there. I know they payout but sh*t like this bs. I'll stick to pulsz, chumba and luckyland. No more of these ridiculous big 500% promotions that are literally nothing but rip offs and read the fine print. Games are same thing just reskinned using the same sound effects and they call it new. Boring games. Look like they're 30 years old. Big rant for 120 bucks but the point is their support all say different answers to the same question and just shady.
• 3 years ago
Very unimpressed. I have played here several times and will not be back. The website is clunky and slow. There were a number of games that never would load and then it would kick me out.
This casino always lets me win at first so I'm sitting on several hundred dollars. EVERY time I have played here, once I get to that point, I never win another cent. Rigged? I'm beginning to think so.
None really
All the above
• 4 years ago
So far so good the only thing up to this point I could possibly say would be that it'd be nice if the withdrawal processing times we faster but I've won and costumer service has been not only available and as helpful as the they can be and though I haven't received my winnings yet I have no concerns about whether or not I will receive them because it hasn't yet been past the time they told me it would take and they've been nothing but consistent so far. I'm a happy customer.
Discussion
Mandarin Palace Casino discussion
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