Mandarin Palace Casino Review

Show company details

Payment methods

Show all (9)

Withdrawal limits

per month

$6,000

per week

$1,500

Owner TD Investments Ltd

Established 2009

Estimated annual revenues

> $5,000,000

Licensing Authorities

Kahnawake (KGC)

OverviewBonusesUser reviews46Safety Index explainedDiscussion1Payment methods9

Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).

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Mandarin Palace Casino Review

In this review of Mandarin Palace Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.

Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Mandarin Palace Casino scored a Below average Safety Index of 5.1, which makes it a suboptimal option for most players in terms of fairness and safety. Take a look at our full Mandarin Palace Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Is Mandarin Palace Casino fair and safe? Safety Index explained

We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it's T&Cs, complaints from the players, blacklists, and many others.

In our Mandarin Palace Casino review, we carefully went through and inspected the Terms and Conditions of Mandarin Palace Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.

Mandarin Palace Casino is a very big online casino based on our estimates or collected information. In proportion to its size, it has received complaints with an average total value of disputed winnings. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

As far as we know, no relevant casino blacklists include Mandarin Palace Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

Taking into account all factors in our review, Mandarin Palace Casino has scored a Safety Index of 5.1, representing a Below average value. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is not a good fit.

Note: As far as we are concerned, Mandarin Palace Casino is related to 18 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Mandarin Palace Casino. The relationship between these casinos has led to a lower Safety Index than it would have been otherwise for this casino.

Mandarin Palace Casino Terms and Conditions

Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Mandarin Palace Casino to be unfair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about Mandarin Palace Casino

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.

We currently have 3 complaints directly about this casino in our database, as well as 90 complaints about other casinos related to it. Because of these complaints, we've given this casino 26,133 black points in total, out of which 25,209 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Mandarin Palace Casino user feedback and reviews

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

The user satisfaction feedback of Mandarin Palace Casino shared by 46 users has resulted in a Mixed User feedback score. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

Mandarin Palace Casino company data and licenses

Mandarin Palace Casino is owned by TD Investments Ltd and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.

Mandarin Palace Casino has a gambling license issued by Kahnawake Gaming Commission in Kahnawake.

Win and withdrawal limits, payment options

Mandarin Palace Casino accepts deposits via 9 payment methods. This includes: Mastercard, VISA, American Express, Bitcoin (BTC), Wire-transfer, Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC), Tether (USDT).

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits	Win limits
USD 1,500 per week	No win limit
USD 6,000 per month

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. In the table below, you can see an overview of language options at Mandarin Palace Casino.

Language	Website	Customer support	Live chat
English			24/7

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Mandarin Palace Casino, account management, withdrawal process, etc. We would say Mandarin Palace Casino has an average customer support based on the responses we have received during our testing.

Mandarin Palace Casino casino games and slots

Mandarin Palace Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Keno, Crash games, Other games.

Games from 3 casino game providers are available. This includes Rival, Betsoft Gaming, Saucify.

Mandarin Palace Casino bonuses and promo codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 4 bonuses from Mandarin Palace Casino in our database, which you can find in the 'Bonuses' part of this review.

Note: In case you are looking for more information about this casino's bonus offers, visit our Mandarin Palace Casino bonuses page.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (9)

Withdrawal limits

per month

$6,000

per week

$1,500

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

No bingo

Baccarat

Jackpot games

Live games

No poker

No craps

Keno

No scratch cards

No eSports betting

Crash games

Language options

English website

English customer support

English live chat

Game providers

CASINO SCREENSHOTS

mandarin_palace_casino_game_gallery_desktop

mandarin_palace_casino_promotions_desktop

mandarin_palace_casino_game_gallery_mobile

mandarin_palace_casino_promotions_mobile

Positives

Phone customer support available
Live chat support is available 24/7
Bitcoin accepted
Live dealer games are available

Negatives

Limited responsible gaming options
Minimum withdrawal is €100
Small selection of game providers
Fees associated with some withdrawal methods

Interesting facts

Live chat support uses the auto-translate feature for some languages

Author & Guarantor: Endri Kaleshi Last updated: 23 Jul 2024 Anything incorrect or missing? Let me know

Mandarin Palace Casino bonuses

Browse all bonuses offered by Mandarin Palace Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Mandarin Palace Casino

This is a place to share experience with Mandarin Palace Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 46 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

serenahardin4

Novice

United States

• 1 year ago

Been playing at this casino for a couple of month. Cashed out a $100 free bonus with no problem. Loss the next few deposits. Then one day, I deposit, they add a random unrequested bonus to my deposit, I hit on multiple games and build up to 4,700. Try to withdraw using bitcoin..DENIED. They said I HAVE to use wire transfer. Attempt one- they changed the 4,700 to 1,000 and say it's the rules due to the bonus. Whatever, fine. So here I am, patiently waiting TEN business day. At one point I contacted customer service in an attempt to find out an update, get confirmation of some kind that all the banking details and stuff is right. Was told 7-10 business day. Day 7 came..nothing. Last week, day 10 came... the whole 4,700 was back in my account and I received and email saying.. "No worries, contact your make and make them aware and international transfer is in place, and try again.". Mind you, I contacted my bank immediately the first time to avoid any problems such as this.
I'm currently on attempt number 2, day 2, and have no faith in this working this time either.
When you google this casino you find a BUNCH of FALSE information about all these made up withdraw methods they use. They have 2! Bitcoin or wire transfer. And in order to use bitcoin you're withdraw amount has to be at least 50% of your bitcoin deposit!
Hahaha, sounds like a scam to avoid paying out significant wins, and it's look more like it from a personal perspective everyday.
If I receive this deposit (on the 20th business day) I will update this post... although, just knowing this information should deter you from dealing with this yourself. Especially when there are plenty of casinos that will legit pay you, and can do it same day, 24-48hrs, or sometimes 7 days (depending on the which of the various REAL methods you choose to cashout using)

This casino is not worth the headache, no matter how much you enjoy the games.

Enjoyable slots

Payout issues
False payout methods
Payout time-frame
Unwanted added bonuses
Bonus rules
Payout rules

kwg29

Visitor

United States

• 2 years ago

Was fully verified and deposited around 1k throughout a few weeks. Never cashed out even tho I was up 2k at one time, I'm a terrible gambler. Anyway I got some mail with some bonus codes. Picked a free $60 chip. Code worked, got through the %3100 or whatever playthrough and cashed out $120. Emails saying I'm all good and I'll see my with withdrawal in 3 to 5 business days. Waited, saw no emails then went to log in and my 120 was back in my account. I withdrew via bitcoin for speed but since I never deposited via bitcoin they just quietly put my 120 back into the account that I won fair and square. Now its only 120 bucks but one thing I can't stand about these half shady ass casinos is thier do anything possible to find some excuse to not pay you. Mandarin is one of them. I can't withdrawal via bitcoin because I never deposited???? Who tf cares? Why? What difference does it make? So I was told if I make a deposit via bitcoin they will release the 120 to me via bitcoin, fine that will work I guess. Deposit 20 bucks and then they said oh now that I put in the 20 it's mixed I'm with my promotion money so I can't take the 120 lol. Serious co*k suckers there. I know they payout but sh*t like this bs. I'll stick to pulsz, chumba and luckyland. No more of these ridiculous big 500% promotions that are literally nothing but rip offs and read the fine print. Games are same thing just reskinned using the same sound effects and they call it new. Boring games. Look like they're 30 years old. Big rant for 120 bucks but the point is their support all say different answers to the same question and just shady.

Jaxson59

Junior Adept

United States

• 2 years ago

Very unimpressed. I have played here several times and will not be back. The website is clunky and slow. There were a number of games that never would load and then it would kick me out.

This casino always lets me win at first so I'm sitting on several hundred dollars. EVERY time I have played here, once I get to that point, I never win another cent. Rigged? I'm beginning to think so.

None really

All the above

Jkelly727352

Unregistered user

United States

• 2 years ago

So far so good the only thing up to this point I could possibly say would be that it'd be nice if the withdrawal processing times we faster but I've won and costumer service has been not only available and as helpful as the they can be and though I haven't received my winnings yet I have no concerns about whether or not I will receive them because it hasn't yet been past the time they told me it would take and they've been nothing but consistent so far. I'm a happy customer.

Safety Index of Mandarin Palace Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Mandarin Palace Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average5.1/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be unfair

Not found on any relevant casino blacklist

Average value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Unfair terms and conditions

This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (12 to 18 months).
This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Other factors

Low withdrawal limit: $6,000 / month

Complaints about Mandarin Palace Casino and related casinos (240)

240All1Opened87Not solved27Solved125Rejected

Complaints directly about Mandarin Palace Casino

Case closed Our verdict

Player stopped responding

Disputed amount: $2,500

Player claims that payment has been delayed.

The player from California had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The Complaints Team had communicated with the casino, which clarified that the player's winnings were derived from loyalty points, subject to a maximum withdrawal limit of $100 as per their terms. The player had acknowledged this explanation, and the issue was then considered resolved. The complaint was subsequently closed due to a lack of further response from the player.

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Submitted: 02 Aug 2024

Case closed

Disputed amount: $1,000

The player's withdrawal is delayed.

The player's withdrawal is delayed for unknown reason. The complaint was closed as the player received his money.

Submitted: 18 May 2023

Unresolved Our verdict

No reaction, passive regulator

Black points: 924

Disputed amount: $5,000

Player's withdrawal request got cancelled, account blocked, for unknown reason.

The player 'AZONRELANT' made a deposit of 350 USD to the casino and won 5000 USD. He wanted to withdraw his winning in 4000USD and 1000USD increments via bitcoin. The player sent the requested documents, however, three days later, his withdrawal request got cancelled and his account was blocked. The player sent an e-mail to the casino but casino didn't give any reaction to it. There were no more updates since then.

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Read more on: askgamblers.com Submitted: 11/2020

Case closed Our verdict

Player stopped responding

Disputed amount: ??

Player’s winnings from No Deposit have been voided.

The player from United States has received No Deposit bonus and accumulated substantial winnings. Subsequently, the whole balance was erased.

Submitted: 06 Apr 2020

Unresolved Our verdict

Uncertain case, passive regulator

Disputed amount: €100

This particular case was strange as there was no evidence from any side, therefore hard to decide.

The player complained he did not break any bonus rule. However, the casino's opinion was different. The casino said every no deposit bonus could be used just once per IP address. Somehow the casino offered the same bonus for different casinos, the casino said the player used 3 times the bonus for one IP address. The player said it was always for a different casino. It was hard to decide as there was no evidence and no such things in the terms.

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Read more on: askgamblers.com Submitted: 6/2013

Unresolved Our verdict

Delayed payment, likely paid

Disputed amount: $880

This was a usual case what the Americans may face when trying to cash out their checks.

Mary was not able to cash out the check she had received. She didn't follow the withdrawal instruction that she was given by the casino. Later on, they probably found another way to pay her and we consider this being likely paid. The main problem is with the payments via bank for USA players that may cause the problem. There is no further information on this case available ever since.

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Read more on: gamblinggrumbles.com Submitted: 7/2017

Complaints about related Jupiter Club Casino (1)

Case closed

Disputed amount: $150.37

Player’s struggling to complete KYC verification.

The player is having difficulties withdrawing his winnings due to incomplete verification. The complaint was successfully resolved.

Jupiter Club Casino

Safety Index:Low Submitted: 03 May 2020

Complaints about related Black Lotus Casino (6)

Case closed

Disputed amount: $1,000

Player's withdrawal has been delayed.

The player from the United States has struggled with withdrawal issues for 3 weeks with several banking difficulties. Her first bank didn't accept wire transfers according to the casino, she had to sign up for one of their approved banks, but all her attempts to get her withdrawal to the new bank account have failed. The issue has been resolved successfully.

Read moreRead less

Black Lotus Casino

Safety Index:Below average Submitted: 04 Aug 2023

Case closed

Disputed amount: $1,200

Player's winnings partially confiscated due to bonus issue.

The player from the US completed a bonus requirement and tried to withdraw $1,200 in winnings. However, the casino operator stated that $300 was being deducted due to the bonus situation. The player is seeking full withdrawal, claiming that she fully completed the bonus requirement. After studying casino rules, it has come to light that maximum possible winnings could be 1000$ which player has received. Therefore, complaint has been considered resolved.

Read moreRead less

Black Lotus Casino

Safety Index:Below average Submitted: 25 Jul 2023