Billy, a player from United States, requested withdrawal of his no deposit bonus winnings but the casino support remained unresponsive.
I can't get through to customer service either by text phone and still trying to get answer to emails I've sent like 10 emails. To claim withdrawal.
Hello Billy
Thank you very much for submitting your complaint. We are sorry about the way you've been treated by the casino. As you can see in our review, we inform the players that this casino has a very slow support, which seems to be the reason for your negative experience. Have you received any response after a longer period?
Have you checked your email spam folder? The casino may have sent you an e-mail specifying the problem. Could you check it and inform us about the outcome, please?