The player from the United Kingdom was locked out of his account and had been waiting since April 2nd for a £500 withdrawal. He was frustrated with the automated replies from live chat and requested his winnings. The Complaints Team had been unable to proceed with the investigation due to the lack of response from the player to their inquiries, resulting in the closure of the complaint.
Magius Casino - Player's account is locked and withdrawal delayed.
Closed
Our verdict
Player stopped responding
Amount: £1,500
Magius Casino
Safety Index:Above averageCase summary
Discussion
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8 months ago
They have locked me out of my account
Waiting since 2nd of April for first 500 withdrawal.
Cant access account. Had over 70k at one point in my account. Completely fake casino.
Live chat is fully fake with automated replies. I just want my £1500 as I am really struggling
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8 months ago
Dear Carsonm9,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Magius Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- Have you completed account verification in the casino?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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8 months ago
Hello sir,
I was in the casino about a month and tried to login and it said my account was under review.
I tried to access my account.
No but it stated I did not need to as I had already been verified.
I played slots, live casino etc.
No I never use a bonus.
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8 months ago
Thanks for your reply.
Have you made any successful withdrawals from the casino in the past?
Have you saved the communication in which the casino said your account is under review? Could you please share it with me?
Has the casino completed the review of your account since your last reply?
Send emails or chat transcripts to my email at [email protected], or post screenshots here.
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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7 months ago
Dear Carsonm9,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
