Magic Win Casino - Player’s withdrawal has been unexpectedly canceled.

Hi I made a request back end of may the 26th. Now on the 29th of august the casino cancelled my withdrawal with no explanation and tried to put it down to me cancelling when I didn’t I had been waiting over 70 days for this withdrawal so why would I cancel it. I am fully KYC registered. I did play with a bonus but I wagered that now I have to do the whole process again when this isn’t my fault and I’m proper annoyed at this to wait again. The chat representatives are shocking and have no idea what’s going on I sometimes reckon it’s the same person but with a different name. They said my withdrawal had come off the radar hence why I had to request it again I just want something done about this casino because it’s a scam and I want my money what I won!!!!

Hello lwhelan1987,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Magic Win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? What kind of bonus did you use? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Used a free spin bonus, spoke to them on Monday but unless is the chat service and they don’t respond via email either asked to speak to manager but won’t let me. Fully verified ages ago I would say over a year

Used a free spin bonus, spoke to them on Monday but unless is the chat service and they don’t respond via email either asked to speak to manager but won’t let me. Fully verified ages ago I would say over a year

Hello?

Dear lwhelan1987,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.