The player from Greece had deposited twice (20 euros each time), but the funds were not visible in his account. We had recommended him to contact his payment provider for further investigation, as the casino usually had limited influence in these situations. The process was expected to take approximately one month. We had left the complaint open, but the player failed to respond. As a result, we had to reject the complaint due to lack of communication from the player's side.
Magic Win Casino - Player’s deposit is not reflected in the account.
Amount: €40
Magic Win Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.1
Magic Win Casino has a Safety Index of 1.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
I have deposited 2 times 20 euro each and not shown yet- the company paid is Test Arca
Public
Public
1 year ago
Dear Kostasloco1992,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
