The player from Spain deposited €80 on 11/14 via bank transfer, but the funds have not appeared in her account. After three days of contact with chat support, she continues to receive the same response about forwarding the issue to the finance department.
Magic Win Casino - Player's deposit is delayed.
Amount: €80
Magic Win Casino
Safety Index:Very lowSafety Index
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1.8
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Case opened
Current status
Waiting for player to reply
6d 20h 54m 40s
Case summary
3 hours ago
Public
Public
18 hours ago
Translation
On 11/14, I made a deposit via bank transfer of €80, and the money is still not in my account. I've been talking to the chat support for three days, and I always get the same response: they've forwarded it to the finance department and will notify me via email. It is not normal for a transfer to take this long. This has never happened to me at any other casino.
Automatic translation:
Public
Public
3 hours ago
Dear Fergar41,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Fergar41 has 6d 20h 54m 40s to reply
