Magic Red Casino review

Name: Magic Red Casino review
Item: Magic Red Casino Ontario
Rating: 7.7

Casino closed

Magic Red Casino Ontario has been closed and no longer operates.

Browse recommended casinos

7.7/10Safety Index Above average by Casino Guru

Browse recommended casinos

Magic Red Casino review

Casino closed

Magic Red Casino Ontario has been closed and no longer operates.

Browse recommended casinos

Show company details

Owner Aspire Global International Ltd.

Platform Aspire Global

Established 2024

Estimated annual revenues

> $20,000,000

Licensing authorities

Ontario (iGO)

OverviewUser reviews50Safety Index explainedDiscussion7

Casino closed

Magic Red Casino Ontario has been closed and no longer operates.

Browse recommended casinos

Recommended casinos for you

1.Stake Casino

Guru choice

Visit

2.Real Prize Casino

Great customer support

Visit

3.Funrize Casino

Live chat available 24/7

Visit

Magic Red Casino Review

In this review of Magic Red Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.

Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Although Magic Red Casino scored an Above average Safety Index of 7.7, meaning it is a suitable option for some, keep in mind that there are casinos with better rankings in terms of fairness and safety. Continue reading our Magic Red Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Is Magic Red Casino fair and safe? Safety Index explained

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Magic Red Casino, we have looked closely into the Terms and Conditions of Magic Red Casino and reviewed them. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.

Magic Red Casino is a very big online casino based on our estimates or collected information. It has a low amount of restrained payouts in complaints from players, when we take its size into account. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

As far as we know, no relevant casino blacklists include Magic Red Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

In our comprehensive review of all relevant aspects, Magic Red Casino has attained an Above average Safety Index of 7.7. This casino might be an adequate option for some players, however, keep in mind that there are other casinos that prioritize fair treatment and safety of their customers to a much higher degree.

Note: As far as we are concerned, Magic Red Casino is related to 8 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Magic Red Casino.

Magic Red Casino Terms and Conditions

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Magic Red Casino to be mostly fair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about Magic Red Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 0 complaints directly about this casino in our database, as well as 5 complaints about other casinos related to it. Because of these complaints, we've given this casino 1,001 black points in total, out of which 1,001 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Magic Red Casino user feedback and reviews

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

The user satisfaction feedback of Magic Red Casino shared by 49 users has resulted in a Mixed User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Magic Red Casino company data and licenses

Magic Red Casino is owned by Aspire Global International Ltd. and has estimated annual revenues higher than $20,000,000. This makes it a medium-sized online casino on our scale.

Magic Red Casino has a gambling license issued by iGaming Ontario in Ontario.

Win and withdrawal limits, payment options

Magic Red Casino accepts deposits via 5 payment methods. This includes: PaysafeCard, VISA, Mastercard, Interac, MuchBetter.

Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.

Withdrawal limits	Win limits
CAD 7,000 per month	No win limit

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Languages and customer support options

Members of our casino review team collect information about customer support and available languages when reviewing online casinos. In the table below, you can see an overview of language options at Magic Red Casino.

Language	Website	Customer support	Live chat
English			24/7

Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Magic Red Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Magic Red Casino to be good.

Magic Red Casino casino games and slots

Magic Red Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Baccarat, Jackpot games, Live games, Craps and dice, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live blackjack, Live roulette.

Games from 23 casino game providers are available. This includes NetEnt, Play'n GO, Blueprint Gaming, Pragmatic Play, Quickspin, Wazdan, Atomic Slot Lab, Fat Panda, Leap Gaming, Slingo, Games Global, Gaming Realms, Bluberi Gaming, Wizard games, Indigo Magic, BtoBet, Stakelogic, Skywind Group, Spinberry, SlotMill, Skillzzgaming, Hacksaw Gaming, Gamomat.

Bonuses and codes offered by Magic Red Casino

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.

At present, there are 3 bonuses from Magic Red Casino in our database, including:

100% up to C$500 and 100 extra spins
100% up to C$500 and 100 extra spins
100% up to C$500 and 100 extra spins

Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.

Games

Show all

Slots

Roulette

Blackjack

No betting

No video poker

No bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

No keno

No scratch cards

No eSports betting

Crash games

Language options

English website

English customer support

English live chat

Game providers

Show all (23)

Positives

So far good reputation, online since 2016
Various responsible gaming options available
Simple and clean website design
Huge selection of games
Exclusive promotions for existing players

Negatives

Live chat is available only after registration
Limited choice of payment methods

Author: Stefan Manson Last updated: 19 Nov 2025 Anything incorrect or missing?Let me know

User reviews of Magic Red Casino

This is a place to share experience with Magic Red Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 50 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

EsmeHodge

Silver

New Zealand

• 6 days ago

From my experience, Magic Red Casino offers an enjoyable platform with a wide game selection, smooth performance, and responsive support. Payments are generally quick and hassle-free, and bonuses add good value. However, the lack of certain table games and occasional payout delays leave some room for improvement.

strong selection of games
helpful support team

no daily bonus offers available
ads are annoying

Honorher

Silver

New Zealand

• 2 weeks ago

Played through thousands and the lower RTP is very noticeable. I would be very cautious about putting funds in here. I’ve played through thousands across this casinos sites and not once had any decent kind of win. If you don’t like money then play here. Otherwise I’d stay away.

The website itself is low performing, glitches all the time. Games drop out and you have to restart.

Can’t play while being verified
RTP on big bass games are 2% lower than standard and it’s very noticeable
Glitchy website. Games restart all the time or just stop working

belloelton249

Platinum

Canada

• 1 year ago

To all Ontarians, avoid this casino like the plague. Its sad to see how a casino licensed in Ontario treats customers so poorly. Their email is unreachable and emails bounce. Support doesnt care at all. Withdrawals are very slow. I have a withdrawal of just north of 100$ and they wont pay it. All the reviews I see below seem to lack substance and seem botted. Avoid like the plague!

Licensed in Ontario, even tho not sure if thats a good thing because their email adress is alwaya full and they are unreachable.

Emails bounce, impossible to reach
Very poor support
Game rtp very low
Untrustworthy for withdrawals

Bator

Silver

United Kingdom

• 1 year ago

Great casino offering all sorts of games as well as good bonuses and reasonable requirements. I also appreciate the speed of transactions and the many payment options including cryptocurrency.

timothyplatt679

Bronze

United States

• 1 year ago

The casino impressed me with its honesty and speed. Payouts come quickly, and technical support is always ready to help. I’ve already brought several friends and recommend it to everyone.

great support

no issues

DaStupidKidd

Diamond

Canada

• 1 year ago

90.63%. 87.25%.
These are not the RTP for some progressive jackpot games. These numbers belong to Big Bass Bonanza (shame on you, Pragmatic!!) and Book of Dead.

"Could it get any worse?"
I'm glad you asked that, peeps, because in addition to criminally low RTPs, these games are considered "Buy-Win" games, which means that they charge you an extra 2% of your stake, so a $1 spin will actually cost you $1.02.
I'm not sure if this 2% rule also applies to your winnings or not, but that's irrelevant, as you're never going to win with RTPs that low.

I IMPLORE YOU!!! PLEASE, do NOT play at Magic Red or ANY casino that is offering you games with RTPs like this. Doing so just encourages this behaviour to continue getting worse.

I received 15 Wager-free free spins.

They will probably do that soon enough with negative-RTP games

vlad145

Bronze

Canada

• 1 year ago

Made an account on may 9th 2024 verified my account at 10 am took the welcome bonus played and finished the wagering went to live chat to ask if there was a max withdraw wile using the welcome bonus i was told no there was no limits but there is a 500$ limit asked a second agent in chat the same question was told again no limit then i cut and painted the terms then they said oh yes there is a 500$ limit i uploaded all my deposit proof address everything on my 9th my cashout is disabled then live chat has ignored me for 5 days strait now i still cant cashout no one is helping me worst casino ever (update) its now may 16th im still waiting for my withdraw they told me my withdraw keeps getting (stuck) whatever that means live chat still ignores me not one reply since may 9th ..found my withdraw back in my account today and they say i have to wait the 48 hour pending time again so it will be another week or so before they send it again ill update again if i ever get paid from this scam casino (update) may 18th i received a email from the casino saying my internal complaint will take 72 hours but the thing is i never filed a complaint with the casino ...i knew it was another tactic and bam today (19th)withdraw canceled no reason this time but im sure its part of the internal complaint i did not file ...ill update again if they ever pay me beware this is a scam casino and they will do everything they can to delay and not pay you

has a Ontario license

worst support i have ever encountered
you have to email support though a message box on the casino live chat ignores you then you recive replies from atlanticspins casino and no way to email them directly

Ollin

Bronze

United Kingdom

• 1 year ago

Recently registered. The first time it took a very long time to withdraw funds. The process seems to be going faster now.

martinhagan4

Bronze

Germany

• 2 years ago

I love this casino. The bonus is very good and the chat responds quickly. Deposit and withdrawal transactions are fast.

Withdrawal

PelfoxKyran

Silver

New Zealand

• 2 years ago

I tried this casino on the recommendation of my friends and didn't regret it. Great welcome bonuses, fast deposits, and withdrawals. What is more website design is user-friendly - everything is clear and you don't have to look for the right section for a long time.

jescobarmo

Bronze

Chile

• 2 years ago

It is almost impossible to achieve a return on the bet, no matter what game you use, or how many times you bet, to achieve a prize you must have to spin at least between 100 to 200 times, there are even games that take 800 spins to reach the bonus, and when you get bonus or free spins before that the prizes are of low values or free spins bonus without prize. I occupied this place for 6 months, to see if it was really a matter of chance, but in 6 months I never managed to win.
It works in Chile with bank transfer
Responses are quick to queries.
You cannot use bonuses if you are requesting a withdrawal, it takes between 2 and 3 days to complete the withdrawal process, in those days any bonus you earn, you cannot use or you lose your withdrawal.
The winning experience is generally relative in all casinos, but in this one in particular, it is almost impossible for you to have a return.

sannerjohn

Bronze

United Kingdom

• 2 years ago

Decent gaming platform with good games, but not so good bonuses

Good games
Payments were easy

Bad bonuses

SarahPol

Bronze

Denmark

• 2 years ago

Quit Positive experiences with Magic Red Casino in last weeks. Testes many different games and deposit methods. Deposits sometimes took 1 minute to be credited with some methods thats why I give only Neutral feedback

Slots are working properly

Deposits took 1 minute to be credited with some methods

Caniggia2021

Diamond

Germany

• 2 years ago

Terrible Casino, slow, difficult to find games, time-consuming verification, they don't answer anything, money thrown in the trash, withdrawals in the smell of withdrawals, I don't recommend it to anyone,.

There is no positive point, you will deposit and throw your money away
Não tem ponto positivo,vai depositar e jogar seu dinheiro fora

Run away from this casino, what you win will not receive fast and no response from the site about your winnings
Fujam deste cassino,o que vc ganhar não irá receber rápido e nenhuma resposta do site sobre seus ganhos

LunarLight21

Bronze

Australia

• 3 years ago

Good casino!
Yes, there's nothing special about it, but it's honest and provides a nice welcome bonus.
Several times I withdrew my winnings, there were no problems.
Verification is pretty easy.

I just think its design is a bit outdated and more different bonuses should be added!

An honest casino with a good welcome bonus
Simple verification process
No problems with payouts

Slightly outdated design
Not a big choice of bonuses

manuelaz1007

Bronze

United Kingdom

• 3 years ago

Really nice Casino I am a very happy player here, all my winnings are paid out like yesterday so fast so clean so nice.

amazing clean and fast
super cool
nice Support
always fast Deposit
always fast payout
nice place to be VIP
Good First Deposit Bonus

no daily bonuses

MaxWell

Bronze

Finland

• 3 years ago

I liked that there are many different games, there are different ways to withdraw money, and I can also use cryptocurrency or regular payment methods, although most platforms do not give such a choice.

Kiber_King

Bronze

Canada

• 3 years ago

I dont understand the bad reviews. I've played my money to zero and the next day the 25 was on my account. No winnings but you're not always lucky. I like this casino.

Wizard

Bronze

Finland

• 3 years ago

It's nice to play at the casino. The layout is clear and easy to understand. The slots are the ones I prefer to play. Also the service is okay. The chat answers as fast as possible, I would say and the service team is friendly. They try to fix your problem very fast and are helpful.

Rayna5

Bronze

Luxembourg

• 3 years ago

I had the experience of playing in this casino, now I will highlight the pros and cons that I found here

A lot of great games
Support responds quickly
Pleasant atmosphere

Withdrawal of funds was very long
Long verification

PowerLove

Bronze

Norway

• 3 years ago

Quite well regards gaming experience. They got nice supports that helped me with my deposit, so I got to play in no time. Providers are from the top tier and that tells that odds are nice.

Good gameplay, easy deposit, fair odds, supports are quick to reply

No to little bonuses, or they are rigged (high wager)

edjaneop6267

Bronze

Brazil

• 3 years ago

For the love of God, don't fall for this scam, I fixed a pix of R$100.00 and when I reached R$2,300.00 I requested the withdrawal, it took me more than 14 days and they stalled, and the terms declare that the withdrawal is through the method of deposit, they didn't accept making my pix, they demanded another account and details that I would have to deposit more, the services are terrible, they just pass a script, they don't read your history, you have to say the same things a thousand times, the most regrettable thing is that I indicated a friend who won and TB couldn't withdraw, gentlemen in short, beware of the misleading reputation of the site, extremely strategist to steal your money in a "correct" way

Dragonfly

Bronze

Finland

• 3 years ago

Magic Red really showsa solid and luxury casino experience, with all of its qualities and attributes it will surely make any player stay here for a while. It includes more than 3k worth of different varied selection of online casinos respectively. And fast transactions, and the site itself is pretty fast on its own. especially to power a hassle free online casino game experience. No issues here.

Bravespirit

Bronze

New Zealand

• 3 years ago

Magic Red casino left quite a nice experience. No verification problems (lots of documents to download) and fast withdrawals. So i am satisfied with my game

Perfidious688

Bronze

New Zealand

• 3 years ago

Avoid this casino like the plague. When I had a look at the RTP percentages on offer for their games I found games that were 2% to 5% below what is on offer at other casinos. That is huge downside to playing at this casino and for good measure their is a charge for deposits for the privilege of playing game that have been tweaked downward in terms of returns to the player.

ivansilvestre1970

Silver

Brazil

• 3 years ago

Terrible casino, I won a prize of R$ 1,402.00 they told me it would take 6 days to receive it, I lost R$ 6,000.00 on Pix, it immediately fell into their account, then I went to make a complaint in their chat I was poorly attended and I deleted my account! So this casino does not pay !! When you win they delete your account.

Many games
Muitos jogos
Many options
Muitas opcoes
live casino
Casino ao vivo

Don't pay your winnings
Não paga seus ganhos
in and reliable
Na e confiável
Don't play you will lose your money
Não joguem vão perder seu dinheiro

BigPopo

Bronze

Canada

• 3 years ago

Fair casino with nice bonuses and friendly support :) A lovely place to gamble at! Definitely, going to play there.

Great Bonuses
Withdrawal options
Wide withdrawal limits

SevenNine

Bronze

Germany

• 3 years ago

Great casino. They have good customer service that responds fast and understands your needs they don't dilly dally. And a great selection of games that are fun to play

Spaceman

Bronze

New Zealand

• 3 years ago

Great choice of games. My favorites are all there. Easy deposit and withdrawal. Visa & Mastercard used.
Great support from my experience. Contacted them 3 times during the verification procedure.
The sportsbook odds are really amazingly high!

late

Bronze

Germany

• 3 years ago

Magic Red is a great place on the internet to spend time and a bit of money too! Great games! Very entertaining, would recommend it any day!! Lots of fun all around and great bonuses!

Safety Index of Magic Red Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Magic Red Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.7/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

Low value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Playing restricted games while wagering bonuses may forfeit bonus balances
T&C copied from the casino's website (in English):
Read less
Read more
Unreasonably short time frame for providing information within KYC processes
T&C copied from the casino's website (in English):
Read less
Read more

Other factors

Low withdrawal limit: C$7,000 / month

Complaints about Magic Red Casino and related casinos

(41)

41All0Opened0Unresolved11Resolved30Rejected

Complaints directly about Magic Red Casino

Our verdict Player stopped responding

Player’s cash outs are delayed and account is disabled.

The player from the United Kingdom had three pending cash outs totaling £350 from January 19, 2025, but the casino disabled the account the day after the withdrawals. Despite multiple communications, the casino continued to claim that the requests were under review and avoided answering her questions. The Complaints Team attempted to resolve the issue by reaching out to the casino for clarification on the account's status and the reasons for the withdrawal delays. However, due to the player's lack of response to follow-up inquiries, the complaint was ultimately rejected.

Read moreRead less

Closed Submitted: 28 Jan 2025

Disputed amount: £350

Our verdict Player stopped responding

Player's cashback has been delayed.

The player from the United Kingdom had fulfilled the terms for a 10% cashback promotion on Live games, having lost enough to qualify for the maximum cashback of £20. However, he experienced a delay in receiving the cashback, which was supposed to be credited by 5 pm GMT the following working day. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, leading to the rejection of the complaint.

Read moreRead less

Closed Submitted: 21 Oct 2024

Disputed amount: £20

Our verdict Case closed

Player claims that payment has been delayed.

The player from Ontario requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. The player experienced multiple failed withdrawal attempts, with the casino citing issues with both Interac e-transfers and wire transfers. After persistent communication and providing proof, the casino finally processed the payment successfully. The issue was resolved after the casino seemingly engaged a Canadian payment processor to handle the cashout.

Read moreRead less

Resolved Submitted: 18 May 2024

Disputed amount: C$449

Our verdict Case closed

Withdrawal of player's winnings has been delayed.

The player from Ontario had submitted a withdrawal request less than two weeks prior to contacting us. The winnings hadn't been obtained up to that day. After our team's intervention and communication with the player, it was confirmed that the player had successfully passed the KYC verification. The player later confirmed that the pending withdrawal had been processed and received after more than two weeks. Consequently, we had marked the complaint as 'resolved'.

Read moreRead less

Resolved Submitted: 30 Apr 2024

Disputed amount: C$900

Our verdict Player stopped responding

Player’s winnings haven’t been received yet.

The player from Macedonia had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. Following the player's complaint, we had advised him to wait at least 14 days after requesting the withdrawal before submitting a complaint. After extending the timer for a response twice, the player failed to respond. As a result, we were unable to further investigate and had to reject the complaint.

Read moreRead less

Closed Submitted: 24 Apr 2024

Disputed amount: €243

Our verdict Player stopped responding

Player's account disabled due to self-exclusion.

The player from the United Kingdom had complained about her account on Magic Red being disabled due to self-exclusion. She had been self-excluded for over 4 years and had made deposits over £1,000, but had not received her refund. The player had stated that she had not requested account closure or indicated a gambling problem to the casino, but was self-excluded from many other casinos and registered on GAMSTOP. We had suggested contacting GAMSTOP directly for assistance as they operate independently and have their own refund eligibility criteria. However, the player did not respond to our messages and queries within the given timeframe, thus we had to reject the complaint. The case could be reopened if the player decided to resume communication.

Read moreRead less

Closed Submitted: 05 Mar 2024

Disputed amount: £1,000

Our verdict Player stopped responding

Player faces bonus issues and account deletion.

The player from the UK, who was registered with Gamstop, argued that the casino had allowed him to deposit and spend money despite his gambling problem. The player also claimed there was a misleading bonus structure and wagering requirements, a lack of visibility on the bonus page, and inadequate customer support. After encountering these issues, the player had requested a refund and his account was subsequently deleted. We had advised the player to directly contact Gamstop and the casino for resolution. Despite extending the complaint's time limit twice, we received no further response from the player. Consequently, we had to reject the complaint due to lack of communication from the player's end.

Read moreRead less

Closed Submitted: 30 Jan 2024

Disputed amount: £500

Our verdict Player stopped responding

Player cannot withdraw his winnings.

The player from Brazil was unable to carry out a withdrawal after accruing a considerable amount of winnings. Despite providing all necessary documents, the player's PIX key was not recognized, which caused the withdrawal issue. We reached out to the casino for clarification, but they requested the player to contact their official support channels. The player, however, did not respond to our follow-up messages, which led to the rejection of the complaint due to a lack of further information.

Read moreRead less

Closed Submitted: 17 Nov 2023

Disputed amount: 500 R$

Our verdict Player stopped responding

Player’s requesting all deposits to be refunded due to existing registration with Gamstop.

The player from the United Kingdom, who had registered with Gamstop (Self-Exclusion scheme), had complained that a casino had accepted his deposits. He reported that he had been able to deposit over £1300 in a short time before the casino recognized his Gamstop registration and suspended his account. The player had provided all necessary details and corresponded with both the Complaints Team and the casino's representative. The casino had advised that the issue was being reviewed by their Compliance and legal teams. However, after a series of exchanges and further investigations, the casino had claimed that the player had registered with different details than those on his Gamstop certificate. The Complaints Team had verified this with Gamstop and informed the player that the casino had the authority to make decisions about refunds. The complaint remained unresolved as the player did not respond to further communication from the Complaints Team.

Read moreRead less

Closed Submitted: 09 Sep 2023

Disputed amount: £1,363

Our verdict Player stopped responding