Our independent casino review team has taken a detailed look at LunaCasino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. LunaCasino has an Above average Safety Index that sits at 7.5, indicating that it may be an acceptable option for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Keep reading our LunaCasino review to learn more about this casino and decide whether it is a good choice for you.
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our LunaCasino review, we extensively examined and analyzed the Terms and Conditions of LunaCasino. We found some rules or clauses that were not favorable. Despite our findings, we consider the T&Cs to be mostly fair. An unfair or predatory rule can potentially be used against players to justify not paying out winnings to them, but our findings for this casino were only minor.
Based on our estimates or gathered data, LunaCasino is a medium-sized online casino. It has an average amount of restrained payouts in complaints from players, when we take its size into account. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
Based on our findings, no important casino blacklists feature LunaCasino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
All in all, when combined with other factors that come into play in our review, LunaCasino has landed an Above average Safety Index of 7.5. Although this casino could be a satisfactory option for some, it is imperative for us to remind players that there are other casinos that better foster fairness and honesty in their treatment of customers.
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of LunaCasino to be mostly fair.
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We currently have 1 complaints directly about this casino in our database, as well as 3 complaints about other casinos related to it. Because of these complaints, we've given this casino 979 black points in total, out of which 979 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
However, the User satisfaction score is only calculated once a casino has 10 or more reviews. Since we have only collected reviews from 2 players, LunaCasino does not have a User satisfaction score yet. The reviews submitted by users are available in the 'User reviews' segment of this page.
LunaCasino has estimated annual revenues higher than $1,000,000. This makes it a small to medium-sized online casino on our scale.
LunaCasino is licensed by Spelinspektionen in Sweden.
LunaCasino supports 14 deposit methods. This includes: Mastercard, VISA, Trustly Pay, Nordea, ApplePay, Sparbanken Syd, Skandiabanken, Danske Bank, Länsförsäkringar, ICA Banken, Swish, Handelsbanken, SEB Bank, Swedbank.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
| Withdrawal limits | Win limits |
|---|---|
| Unlimited | No win limit |
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The options available at LunaCasino can be seen in the table below.
| Language | Website | Customer support | Live chat |
|---|---|---|---|
| English |  |
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| Swedish | |
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During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at LunaCasino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of LunaCasino as average.
Players can enjoy these types of casino games at LunaCasino: Slots, Roulette, Blackjack, Video poker, Jackpot games, Live games, Crash games, Live shows.
Casino games supplied by 20 game providers are available. This includes NetEnt, Nolimit City, Playtech, Play'n GO, Blueprint Gaming, IGT, Evolution Gaming, Yggdrasil Gaming, NYX Gaming Group, Push Gaming, Wazdan, Iron Dog Studio, Inspired Gaming, Gameburger Studios, Kalamba Games, Games Global, Just For The Win, Foxium, Pulse 8 Studios, All For One Studios (ALL41).
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. Unfortunately, there are no available bonus offers from LunaCasino in our database at the moment.
Browse all bonuses offered by LunaCasino, including their no deposit bonus offers and first deposit welcome bonuses.
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Take a look at the explanation of factors that we consider when calculating the Safety Index rating of LunaCasino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
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