Our independent casino review team has taken a detailed look at LunaCasino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. LunaCasino has an Above average Safety Index that sits at 7.7, indicating that it may be an acceptable option for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Keep reading our LunaCasino review to learn more about this casino and decide whether it is a good choice for you.
Fairness and safety of LunaCasino
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our LunaCasino review, we extensively examined and analyzed the Terms and Conditions of LunaCasino. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be somewhat unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, based on our findings, we advise caution if you choose to play at this casino.
According to our approximate calculation or collected information, LunaCasino is a small to average-sized online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
Based on our findings, no important casino blacklists feature LunaCasino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
All in all, when combined with other factors that come into play in our review, LunaCasino has landed an Above average Safety Index of 7.7. Although this casino could be a satisfactory option for some, it is imperative for us to remind players that there are other casinos that better foster fairness and honesty in their treatment of customers.
Terms and Conditions of LunaCasino
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of LunaCasino to be somewhat unfair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints regarding LunaCasino
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 0 black points.
User feedback and reviews of LunaCasino
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
However, the User satisfaction score is only calculated once a casino has 15 or more reviews. Since we have only collected a review from one player, LunaCasino does not have a User satisfaction score yet. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Licenses and company information
LunaCasino is owned by SkillOnNet LTD, and we have estimated its yearly revenues to be greater than $1,000,000. This makes it a small to medium-sized online casino on our scale.
LunaCasino is licensed by Spelinspektionen in Sweden.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The options available at LunaCasino can be seen in the table below.
Language
Website
Customer support
Live chat
English
Swedish
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at LunaCasino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of LunaCasino as average.
LunaCasino slots and casino games
Players can enjoy these types of casino games at LunaCasino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Other card games, Other games, Crash games, Live shows, Table games.
Casino games supplied by 27 game providers are available. This includes NetEnt, Playtech, Play'n GO, Merkur Gaming, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Red Tiger Gaming, Big Time Gaming, Playson, ELK Studios, Push Gaming, Barcrest, Lightning Box, Williams Interactive, Relax Gaming, Inspired Gaming, Gameburger Studios, Switch Studios, Slingo, Peter & Sons, GVG (Green Valley Games), Games Global, Light & Wonder, Bragg Gaming.
Bonuses and codes offered by LunaCasino
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. Unfortunately, there are no available bonus offers from LunaCasino in our database at the moment.
Browse all bonuses offered by LunaCasino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
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User reviews of LunaCasino
This is a place to share experience with LunaCasino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
The site is instant-play but it also has some downloadable modes. I hope that people can also find out the live dealer games here because there a highly-recommended game because they are fun games that can replicate the experience that you can have when you play in land-based casinos. Interacting with other people is also good since the support is good with the live chat. Encryption is strong on this site as well. There are some geo-locations that can’t check out this site because it’s unfortunate. Bugs should be flushed out because the site has some scattered all around there.
Safety Index explained
Safety Index of LunaCasino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of LunaCasino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average7.7/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
Complaints about LunaCasino and related casinos (3)
