Luckynova Casino - Player has experienced technical glitches.

i am playing here for a while now .they claim to have a vip prgram wich allows you to make bets higher than 100€ n.wel i play almost every bet with 100€ isnt that a big amount to gamble with .should not my bets being increased by now??yesterday i deposited here and played the live roulette after few losses i won number 34 with 25€ bet but as soon the ball was in the 34 my bet get cancelled and i got my initial bet back chat told me it would be investigated playing further this happend many times i missed total of 2700€ wins .evolution support tells me that the casaino has some irregulatories and ythey would inform the casino again.i won up to 3600 € 3 x i get down then i come up nagain .limited wins .they decide howmuch you will win or lose .they limit your bet and your wins .this has nothing to do with gambling it is a lottery .then after going down to 1500€ i got 25 losing spins in a row 100€ bets .as you see they limit the wins but not the losses .it is impossible to fight back with only 100€ .so i withdraw the money .acount fully verified they put it in pending mode for 48 hours .why?? hoping people will play it away .after reading some .see screenshot how disgusting they scam you comments about the group were players from restricted countrys get their acount closed and the money confiscated i thought that it will happen to me too so i cancelled the withdrawal and played it away .again same patern 15 losing spins 100€ bets .totaly scam .they keep saying that the games are fair .hell no there is vnothing fair about this games .yotal scam .i want my cancelled bets back since they are the ones doing this and there is no connection issues .they are responsible for limiting the bets making sure you will not win much.i want them to refund 2700€ missing bets.

Dear sardapoor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late. Since your Roulette bets were rejected and funds returned back to your balance, please understand that there is no gambling establishment in the world that would pay your potential winnings from rejected bets.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

it has nothing to do with bad connection .the casino is limiting my bets to 100€ a bet .auto roulette is limited 0,50-5000€

and casino limit on discretion 100€ a bet .with out any communication .they tell you this only when it happens .evolution games are designed for big bets up to 10000€ a bet .who is the casino to limit your game .then they should look for other provider with limited tables .i find this a scam.it is impossible to recover from losses if you only can make 100€ bets .the came is designed for progressive play and casino dont allow this in a sneaky way.i lost my money because it was not fun to play .i will send you the screenshots .

Please understand that we can’t punish the casino for applying a limit on your maximum bet. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.