The player from Italy had won 500 euros while playing without a bonus and had requested a withdrawal three days prior. After 72 hours, the withdrawal remained unprocessed, and customer support provided repetitive responses. The player's account was fully verified, and he had played with his own money. The complaint was currently rejected due to a lack of response from the player, which prevented further investigation.
LuckyHour Casino - Player’s withdrawal has been delayed.
Amount: €500
LuckyHour Casino
Safety Index:HighSafety Index
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8.9
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
4 months ago
Translation
Hello, I played without a bonus and managed to win 500 euros. Three days ago, I requested a withdrawal. After 3 days, or 72 hours, it still hasn't been processed, and customer support keeps repeating the same things. This doesn't seem like proper behavior to me.
Automatic translation:
Public
Public
4 months ago
Hello ammiratimanuele,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LuckyHour Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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4 months ago
Translation
Hello, the account is fully verified since Friday (I attach screenshot and email). I played with my money without any bonus. I spoke to them 3 days ago and they told me that the withdrawal would be processed today but it was not and then they did not respond to any emails.
Automatic translation:
Public
Public
4 months ago
Dear Ammiratimanuele,
As mentioned in my previous message, withdrawals can take up to 14 days to process.
Please keep us informed of any updates. In the meantime, I can only recommend waiting for the process to complete.
Best regards,
Nick
