The player from Italy won 500 euros while playing without a bonus and requested a withdrawal three days ago. After 72 hours, the withdrawal remains unprocessed, and customer support provides repetitive responses.
LuckyHour Casino - Player’s withdrawal has been delayed.
Amount: €500
LuckyHour Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 58m 49s
Case summary
4 hours ago
Public
Public
17 hours ago
Translation
Hello, I played without a bonus and managed to win 500 euros. Three days ago, I requested a withdrawal. After 3 days, or 72 hours, it still hasn't been processed, and customer support keeps repeating the same things. This doesn't seem like proper behavior to me.
Automatic translation:
Public
Public
5 hours ago
Hello ammiratimanuele,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LuckyHour Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
