The player from Austria is dissatisfied with the lengthy withdrawal process. The complaint was rejected because the player didn't respond to our messages and questions.
Really corrupt scumbag! The gambling problem of players is exploited by refusing the payout for fully verified accounts and players are "forced" to gamble away their winnings! Registration and play from Austria possible despite missing license! I realize I won't get the 300 back, but I want this corrupt scumbag to be downgraded in reputation!
Dear Ares1981,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Do I understand correctly that you have lost all the winnings you initially wanted to withdraw before you even submitted this complaint?
Thank you for your reply.
Best regards,
Kristina