LuckyBlock Casino - Player’s struggling to complete account verification.

Deposited $100 dollars through crypto so I remain anonymous. Won $1200 and they refuse to pay out the $1050 until I send over documents which I can’t provide as I don’t have any. Always makes me laugh that they asked after you’ve won and not before you deposit!

scammers

Dear Jase198636,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that using cryptocurrency payments doesn't automatically mean that you do not have to ever verify your identity.

LuckyBlock Casino is not an anonymous casino, because per their T&Cs, they can ask for documents to verify a player's identity. Please, see here:

"9. Identity checks

9.1. To prevent fraud, money laundering and underage gambling, it is important that we verify Players’ identities.

9.2. We may run verification checks at various points of a Player’s tenure while a Player is registered. For example, at the point of registration, when Players request withdrawals or if we notice irregular Betting Account behaviour."

Could you please advise which documents the casino asked for and why you are not able to provide them?

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi. I’m currently working away from home in Canada. I’m a uk resident and thought that would possibly cause an issue by providing documentation.

They’ve asked for my driving licence, bank statements and selfie with I.D.

I’ve just sent them over and they’ve closed my account for investigation due to providing UK documents.

As I said, I’m working away in Canada at the moment and can’t access my usual UK casino. They could always check my I.P address couldn’t they?

Thank you for your reply, Jase198636. Could you please advise if you have a residency in Canada? Which country did you fill in the casino profile? In which country you were when you created your account?

Could you please advise if you've ever accessed the website using a VPN or other software that could alter your location?

Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hi. They’ve processed my withdrawal now. Thanks

Dear Jase198636,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru