LuckyBlock Casino - Player's large withdrawal request failed.

Hi,

I've made a withdrawal request of 18 ETH. However, after a couple of hours, by looking at the transaction history, I can see my withdrawal has failed without any explanation. The funds also didn't come back to my casino account. I contacted their customer support immediately, they said they will investigate without giving any timeframe. This is very concerning because it is a lot of money. I've tried to make a small withdrawal before and it went through smoothly, only when I had a big win and withdrawn, the issue happened. Very suspicious.

Hello baronsilver,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LuckyBlock Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi,

Thank you for looking at my case. I played on their Telegram platform so they didn't ask me for any verification, I can certainly provide any verification documents if they request. I've had a first successful withdrawal with them but now making the second one and having this issue. I've contacted customer support several times and asking for the status of my case but they keep saying that they are looking into it and they don't know how long will it take which is very frustrating. The last time I spoke to them was this morning and still no update so far.

And my winnings are real money, not involved any bonus.

Hi,

The casino has resolved the issue and I have received the funds in full. Thank you very much for your help and support. Much appreciated. Please close the case.

Best regards,

Ha

Dear baronsilver,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru