LuckyBlock Casino - Player disputes point tally in casino tournament.

I participated in a tournament held by this casino, but my points were not reflected correctly.

The casino claims that they are reflected correctly, but this is clearly inconsistent with my game history.

I would like the casino to submit my game history and then work with me to verify the correct points.

Hello andandjonnyx,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LuckyBlock Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of tournament did you attend in? Do you have any proof that your points were reflected incorrectly? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The account was verified long ago.

I have experience with withdrawals.

On February 10, we participated in a tournament in which players competed for a score that added up to the winning multiplier of the slots.

(For example, if $0.2 pays $1, the score is 5. Repeat this 10 times and your score is 50.)

I got a score of about 100,000, but the tournament ended without the leaderboard being updated for more than a few hours.

I thought it was calculated properly internally, but it was not.

(My other users also did not update and their points suddenly fluctuated, so I assume it is a general glitch.)

I would like the casino guru to let me submit my 10 day game history to the casino so I can see the exact points by checking my game history.

Then both parties can check it and calculate the correct points.

Here is the leaderboard at the end of the day, with a score of about 50,000 for first place.

I did not gain any points for more than a few hours, but I actually have a score of almost 100,000.

Hello andandjonnyx,

Can you please clarify what do you mean by other user? You mean your second account in the casino?

All players except me.

Upon investigation, I have found that there is a glitch in the point tally system for this casino's tournaments.

It turns out that the points are not reflected on the leaderboard until some time has elapsed while the game is completely quit.

I did not understand this system at first and did not quit the game all the way to the end of the tournament, so my points were not reflected on the leaderboard.

However, I can see that I originally scored first place by having them submit my game history.

I also participated in another tournament at the same time and I was playing so that I could get points in both.

The other one is reflecting the points correctly and the points are increasing.

Hello andandjonnyx,

Would it be possible to forward the communication between you and the casino regarding this issue to nikolas.b@casino.guru? How did they explain the situation?

Forwarded

Hello andandjonnyx,

As long as the casino has already contacted the game provider and according to them was everything correct, there isn't anything we could do. It is not the casino who manages the point system they are just a platform to provide the tournament.

In such cases, if you still believe that the points were counted inaccurately, I would recommend to contact directly Evolution in order to resolve the case.

I would also advise to always contact the game provider first if you ever experience any issues with tournament as it is very hard for any 3rd party to investigate such cases as they are related to the game provider and not the casino directly.

Unfortunately, based on the above stated facts, we will be forced to reject the complaint.

Best regards,

Nick