HomeComplaintsLuckyBlock Casino - Player accused of multiple accounts.

LuckyBlock Casino - Player accused of multiple accounts.

Amount: $500

LuckyBlock Casino
Safety Index:Above average
Submitted: 19 Jun 2024 | Case closed : 04 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 months ago

The player from Washington faced withdrawal problems due to accusations of having multiple accounts. These accusations stemmed from the player's friends signing up at the same IP address while at his house, but the accounts belonged to different individuals. The complaint was rejected by us due to the player's lack of response to our messages and questions, preventing further investigation.

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5 months ago

They accuse me of having multiple accounts because my friends signed up over at my house because I had some people over and that day, I told him all about the casino because I was very fond of it, so they signed up and they accused me of those accounts being mine.Because I was under the same IP address but they weren't mine.They were all ages well out some different people

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5 months ago

Hello Seahawks206,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LuckyBlock Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did your friend register from your device or he used his own? Do you have any remaining real money balance on your casino account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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4 months ago

Dear Seahawks206,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 months ago

Hi Nick,


Apologies for the wait in getting back to you,


We would like to provide you with information - could you please provide your email address?


Best,

Lucky Block Complaints

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4 months ago

Dear LuckyBlock Casino,

You can send the information to nikolas.b@casino.guru. Although, if the player fails to respond within the given time, the complaint will be closed anyway.

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4 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.a

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