The player from Germany had deposited €30 on 12/09/24, but the funds had been pending since then. Daily contact with customer service had not resolved the issue, leading to continued frustration. The issue was resolved when the funds were finally credited to her account. The complaint was marked as 'resolved' in our system.
Lucky7even Casino - Player's deposit has been delayed.
Amount: €30
Lucky7even Casino
Safety Index:Above averageSafety Index
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7.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
3 months ago
Translation
On 12/09/24, I deposited €30, and it was immediately deducted from my account.
Since 12/09/24, the money has been pending. I've been contacting customer service daily and keep being given the runaround.
Automatic translation:
Public
Public
3 months ago
Dear dedoreen612,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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Public
3 months ago
Translation
Hello Petronella.
The problem was resolved yesterday evening and the money finally arrived.
Thank you
Automatic translation:
Public
Public
3 months ago
Dear dedoreen612,
Great news :) We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Petronela
Casino.Guru
