Lucky Wins Casino - Player is facing difficulty with withdrawal.

They are refusing to payout they have made every excuse under the sun! Wait 10

days your bank rejected the deposit. Can’t use crypto as you deposit via bank account. Credit card not accepting deposit.

Dear Ihamster,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela

They said use different method when I did they rejected it saying under AML they can only transfer using The way deposit was made. Attached is the latest transcripts they provide no proof of remittance or transaction id and ask you to chase your bank. You can’t chase your bank with no reference then by magic your money is back in the wallet as your bank rejected the deposit.

Yes my account has been verified with them 3 times. They used that excuse twice before

still to refusing to provide any form of remittance advise which means no transfer has occurred

Update

lottery wins tried to remove my trustpilot review this was unsuccessful. I followed there reply instructions with an email they are yet to reply.

Dear Ihamster,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Lucky Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.