Lucky.io Casino Review
Matej N.
11/2020
Safety Index
User feedback
0 review
11/2020
11/2020
Lucky.io Casino has been closed and no longer operates.
We put Lucky.io Casino under the microscope as part of this review. Our team of experts used our casino review process to look at both its strengths and the areas where it could improve. To check how safe this casino really is, our team looked at its Terms and Conditions, licenses, player complaints, support, and limits. This helped them decide if it is safe and fair, a scam, or somewhere in between.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. The Safety Index tells you how safe a casino is. The higher the score, the better your chances of a safe experience. Lucky.io Casino has a Safety Index of 7.3. However, being a new casino, it may still be premature to fully assess its safety. Therefore, we have categorized it as a Fresh online casino for the time being. Proceed with reading our Lucky.io Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Lucky.io Casino, we meticulously evaluated and analyzed the Terms and Conditions of Lucky.io Casino. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.
Lucky.io Casino is one of smaller online casinos based on our estimates or collected information. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
As far as we are aware, no relevant casino blacklists mention Lucky.io Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. Unfair or predatory clauses are not unusual in casino T&Cs. Where we find them, they often give the casino grounds to withhold winnings from players.
We did not find any unfair or predatory rules in the Terms and Conditions of Lucky.io Casino during our review.
In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. Our Complaint Resolution Center takes in player complaints. We add these to complaints from other sources when we work out the Safety Index.
We have found no relevant complaints about this casino.
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
Unfortunately, there are no user reviews of Lucky.io Casino in our database yet. If you have had an enjoyable or unpleasant encounter with this casino, please be the first to review and rate it on our website.
Lucky.io Casino is owned by Cwin Limited B.V. and has estimated revenues exceeding $1,000,000 per year. Based on the categorization we use, this makes it one of smaller online casinos.
Lucky.io Casino has been granted a gambling license in Curaçao issued by Curaçao Gaming Authority.
Lucky.io Casino supports 3 payment options. This includes: Bitcoin (BTC), Ethereum (ETH), Tether (USDT).
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
| Withdrawal limits | Win limits |
|---|---|
| Unlimited | No win limit |
When evaluating an online casino, we take a close look at the languages supported and the customer support channels provided. The table below contains information about the languages at Lucky.io Casino.
| Language | Website | Customer support | Live chat |
|---|---|---|---|
| English |  |
|
24/7 |
| Chinese | |
|
24/7 |
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Lucky.io Casino, your account, withdrawals, or anything else. Based on what we found in our tests, we rate the customer support at Lucky.io Casino as average.
Lucky.io Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Baccarat, Other card games.
Casino games from 6 game providers are offered. This includes NetEnt, TaiShan, DreamTech, Caleta Gaming, Ameba Entertainment, PG Soft (Pocket Games Soft).
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
We currently have 1 bonus from Lucky.io Casino in our database:
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Lucky.io Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Verified
We do not have any complaints about Lucky.io Casino in our database. If you have been mistreated by this casino, you can submit a complaint about it.
Explore the game selection available at Lucky.io Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
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