Lucky Circus Casino - Player faces verification issues for withdrawal.

I've been unsuccessful having my banking statement verified. I've done everything they've asked. I went to my bank and got the statement required and its still declined. I'm now oit of options and dont know how to move forward in withdrawing my winnings.

Dear Bonesaw,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format?

Could you please share your communication with the casino regarding the verification? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Dominika

Hi Dominika,

Thank you for your reply. After multiple attempts sending the same document from my bank, it was randomly approved. My profile verified and withdrawing has began. They definitely made it a more stressful experience than fun. I’d suggest you verify yourself before playing to avoid any unexpected delays in withdrawing your money.

Thanks again,

Trevor

Dear Bonesaw, thank you for the information provided. Can we consider this case resolved?

Dear Bonesaw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.