HomeComplaintsLöwen Play Casino - Player has been experiencing technical difficulties.

Löwen Play Casino - Player has been experiencing technical difficulties.

Amount: €10

Löwen Play Casino
Submitted: 03 Dec 2020 | Closed : 12 May 2023
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Germany has been experiencing technical glitches while playing slots. We rejected the complaint because the player didn't respond to our messages and questions.

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Translation

Hello, I noticed that the pages are always hanging or hacking. So the money is downplayed. Then I would always be kicked out. ultimately paid in nothing won. which is weird.

Automatic translation:
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Dear Diana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, along with any relevant communication to petronela.k@casino.guru and advise if this were an isolated case or it has happened in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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Dear Diana,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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