LottoGo Casino - Player's account was blocked.

I had my account closed claiming I had a duplicate account. This was NOT true. I then asked for details of the duplicate account. But was refused. I then ask for a subject access request. But this has gone ignored. This is my complaint.

Dear kchoudhury78,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Could you please advise if you have passed the KYC verification? Was there any withdrawable balance on your casino account prior to the account being blocked?

Thank you very much in advance for your reply.

Best regards,

Tomas

No. I live alone. And only I have access to what's in my home. I was winning. And that's the reason my account was closed. Just like heyspin when I won £6000 they also closed my account. The gambling commission via telephone call blatantly told me that these companies are there to make money. So have the right to close down my account. These people are all in it together. So many people having the same problems lately. The majority of these companies should not even be allowed a license. Thanks 👍

Sorry. There was no withdrawal balance. And all checks were passed.

Thanks for your reply, kchoudhury78.

We also accept that casinos can close a player's account at any time, provided they don't confiscate the winnings. Do I understand correctly the casino confiscated your winnings as well? How much was confiscated from your account, prior to account closure? Please let me know. I'll await your reply.

I had no winnings. I was winning. Withdrew my winnings. And then had my account closed.

They would not give me any details of any duplicate account. Because it's not true. They just did not like me winning like most.

Thanks for the confirmation, kchoudhury78.

Sadly, we only try to help players whose winnings were confiscated as a result of accusations of multiple accounts. If the casino didn't confiscate any winnings, there is nothing for us to investigate further. I am sorry we couldn't be of more help with the issue. I would only recommend you try opening a new account in other casinos if you wish to continue playing.

Might I suggest you try checking our list here: https://casino.guru/top-online-casinos#tab=RECOMMENDED

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding. Please do not hesitate to contact us if you run into issues with any online casino in the future.

Ok. I understand 👍