Our expert casino review team has carefully analysed LeoVegas Casino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. LeoVegas Casino scored a High Safety Index of 8.9, which is why it could be considered a favorable option for most players in terms of fairness and safety. Proceed with reading our LeoVegas Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Safety Index of LeoVegas Casino – Is it fair and safe?
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of LeoVegas Casino, we read and assessed Terms and Conditions of LeoVegas Casino in-depth. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be somewhat unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, based on our findings, we advise caution if you choose to play at this casino.
Based upon our estimates and collected information, we consider LeoVegas Casino a very big online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
Based on our findings, no important casino blacklists feature LeoVegas Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
Taking into account all factors in our review, LeoVegas Casino has scored a Safety Index of 8.9, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.
Note: LeoVegas Casino is linked to 11 other online casinos, based on the information we've collected. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of LeoVegas Casino.
Terms and Conditions of LeoVegas Casino
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of LeoVegas Casino to be somewhat unfair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints regarding LeoVegas Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 14 complaints directly about this casino in our database, as well as 13 complaints about other casinos related to it. Because of these complaints, we've given this casino 1,758 black points in total, out of which 111 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of LeoVegas Casino
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
Our database has a total of 222 user reviews of LeoVegas Casino, giving it a Great User feedback rating. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Licenses and company information
LeoVegas Casino is owned by LVSports Limited, and we have estimated its yearly revenues to be greater than $100,000,000. This establishes it as a very large online casino within the bounds of our categorization.
LeoVegas Casino is licensed by Gemeinsame Glücksspielbehörde der Länder in Germany.
Payment options, withdrawal limits and win limits
LeoVegas Casino supports 8 deposit methods. This includes: Skrill, PaySafeCard, Mastercard, VISA, SOFORT Überweisung, Trustly, PayPal, Bank transfer.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The options available at LeoVegas Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
German
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at LeoVegas Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of LeoVegas Casino as average.
Slots and casino games at LeoVegas Casino
Players can enjoy these types of casino games at LeoVegas Casino: Slots.
Casino games supplied by 7 game providers are available. This includes Play'n GO, Pragmatic Play, ELK Studios, Push Gaming, Greentube, Gamomat, Synot Games.
LeoVegas Casino bonus offers and codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. Our database presently holds 6 bonuses from LeoVegas Casino, which are listed in the 'Bonuses' section of this review.
Note: Take a look at our designated LeoVegas Casino bonuses page for more details about this casino's bonus offers.
Browse all bonuses offered by LeoVegas Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(222)
User reviews of LeoVegas Casino
This is a place to share experience with LeoVegas Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
It was a good experience to play at L Vegas. Lots of offers from different providers. No fuss when withdrawing. Withdrawal comes in 1 minute. Good rtp. Highly recommend them You will not be disappointed playing there.
Casino guru wrote that Leo Vegas does not accept players from Sweden. They have a Swedish license so you have the wrong information
Det var bra erfarenhet att spela på L Vegas .Väldigt mycket erbjudande av olika leverantörer . Inga tjafs vid uttag .Uttag kommer om 1 minut . Bra rtp . Rekommenderar starkt dem Du kommer inte vara besviken på att spela där .
Casino guru skrev att Leo Vegas accepterar inte spelare från Sverige .Dem har svensk licens så ni har fel information
LeoVegas Casino delivers a premium gaming experience with an impressive variety of games, lightning-fast payouts, and excellent customer service. The mobile-friendly platform, coupled with enticing bonuses, makes it a top choice. Secure, user-friendly, and entertaining—LeoVegas is a must-try for any online casino enthusiast!
LeoVegas is my go-to casino whenever I am back in England visiting family. Big fan of their live casino and it has all my favourite slot games. While bonuses are good when they come, I wish there were more of them.
Guys, it's an awesome product with a great game selection, cool design and fast withdrawals. But man they need to fix their bonuses, and high wager for everything. If they could change their bonus terms, I would be able to call them the best product on the market.
I used to play and have fun here, until an offer came to me, deposit 300, bet 2x the amount and receive 30FS with bet $5. And after fulfilling the requirements I was injured several times, it's been a month since the Casino didn't even respond to me and justify what happened. Terrible support. So after that I abandoned it. And I advise anyone who reads the message not to be fooled by the casino's offers, because what happened to me will eventually happen.
Costumava jogar e me divertir aqui, até que uma oferta chegou para mim, deposite 300, aposte 2x o valor e receba 30FS com bet $5. E após cumprir os requisitos fui lesado mas rodadas, faz um mês que o Cassino nem me responde e justifica o ocorrido. O suporte péssimo. Entao depois disso abandonei. E aconselho quem ler a mensagem a não se iludir com as ofertas do cassino, pois uma hora acontece o que aconteceu comigo.
None
Nenhum
Unfair offers
Ofertas injustas
Games with high minimum values
Jogos com valores mínimos altos
Slow check
Verificação lenta
Spins Offers with risk of not receiving
Ofertas de Rodadas com risco de não receber
Support without worrying about your problem
Suporte sem preocupação com seu problema
You may have your bonuses not credited and impossible to claim
Você pode ter seus bônus não creditados e impossíveis de reclamar
As recommended by the guru I started playing at Leovegas casino, my experience has been very good Quick Withdrawals Super-fast live chat Super interested agents to resolve quickly In every game I bet I got a return I highly recommend it to anyone who wants to play at an honest casino I am registering my satisfaction here for those who want to play safely I have played in more than 10 casinos and only problem But Leovegas I highly recommend it
Por indicação do guru Comecei a jogas no cassino leovegas minha experiência está sendo muito boa Retiradas rápidas Chat ao vivo super agilizado Atendentes super interessados a resolver rápido Em todos jogos que apostei tive o retorno Super recomendo para quem quer jogar em um cassino honesto Estou registrando a minha satisfação aqui para quem quer jogar com segurança Eu já joguei em mais de 10 cassinos e só problema Mas o leovegas super recomendo
This casino is something bad. Support does not help. I'm having trouble making a deposit at the casino, live support says the payment didn't arrive but I deposited and they didn't deal with me even though I told them I had a receipt, I deposited 20R but there is no y
Estou tendo problemas para fazer um depósito no cassino, o suporte ao vivo diz que o pagamento não chegou, mas eu depositei e eles não lidaram comigo, embora eu tenha dito a eles que tinha um recibo, depositei 20R, mas não há nenhum y
I absolutely love this platform customer service is excellent and the platform has a variety of games, interface was also good and I like how the site is fast.
After playing in several online casinos and having some bad experiences. I arrived at Leo Vegas, I spent about 500 euros; a lot to me. I finally managed to win and everything went smoothly, quick documentary verification and withdrawal without any difficulty. This should be normal in all casinos. believe me it is not Those of us who play in these casinos know that we can lose money, but if we lose we want to lose it without being deceived My experience in this casino is that it is a highly trustworthy company and that you can deposit your money without risking being scammed.
Después de jugar en varios casinos on line y tener alguna que otra mala experiencia . Llegue a Leo Vegas ,me gaste unos 500 euros ; mucho para mi. finalmente conseguí ganar y todo fue como la seda , verificación documental rápida y retiro sin ninguna dificultad. Esto que debería ser normal en todos los casinos . creanme no lo es Los que jugamos en estos casinos sabemos que podemos perder dinero , pero si perdemos queremos perderlo sin que nos engañen Mi experiencia en este casino es que es una empresa de máxima confianza y que uno puede depositar su dinero sin arriesgarse a que le timen.
Dubious and very poor communication. I deposited 200 euros, but it never arrived in the account. My bank and the beneficiary bank have confirmed the transfer. I've been waiting for an answer from Leovegas for 6 weeks about where my money went. But there they don't think it's necessary to react at all. This is scandalous and I will be filing criminal charges. We're not talking about 10 euros here, but about 200 euros. I had to pay almost 40 euros just for tracking through my bank. Despite all the evidence and evidence that I have sent to Leovegas and despite all efforts to clarify things by Casino Guru and other intermediaries, LeoVegas has not yet responded. I was repeatedly assured in the live chat that my "matter" would be looked into, but so far absolutely nothing has happened. Apparently the management is of the opinion that they should simply "sit out" the situation. Or she is just disinterested and not interested in communicating. After all, you could prove that they have committed a criminal act. I advise everyone not to play there. But I will definitely stick with it and take legal action.
Unseriös und sehr schlechte Kommunikation. Ich habe 200 Euro eingezahlt, die aber nie auf dem Konto angekommen sind. Meine Bank und die Begünstigtenbank haben die Überweisung bestätigt. Seit 6 Wochen warte ich auf eine Antwort von Leovegas, wo mein Geld geblieben ist. Aber dort hält man es nicht für nötig, überhaupt mal zu reagieren. Das ist skandalös und ich werde Strafanzeige erstatten. Wir reden hier nicht von 10 Euro, sondern von 200 Euro. Allein für die Nachverfolgung durch meine Bank musste ich fast 40 Euro bezahlen. Trotz aller Nachweise und Belege, die ich an Leovegas geschickt habe und trotz aller Bemühungen zur Klärung durch Casino Guru und andere Vermittler, hat LeoVegas bisher nicht reagiert. Im Live-chat wurde mir zwar auch immer wieder versichert, dass meine "Angelegenheit" geprüft wird, aber bisher ist absolut nichts passiert. Scheinbar ist die Geschäftsleitung der Meinung, einfach die Situation "auszusitzen". Oder sie ist einfach nur disinteressiert und an einer Kommunikation nicht interessiert. Schließlich könnte man denen ja kriminelle Handlung nachweisen. Ich rate jedem ab, dort zu spielen. Aber definitiv werde ich dran bleiben und rechtliche Schritte einleiten.
I made a withdrawal in the amount of R$ 6 thousand more than 1 years ago and that amount never arrived in my account, I contact them, they always invent things, that's why I don't play in that casino, and I'm going to open more and more complaints, bad ones, on several complaint sites, like this one, until this is resolved, I just want what's mine.
Fiz um saque no valor de R$ 6mil a mais de 1 anos e esse valor nunca chegou na minha conta, entro em contato, eles sempre inventa umas coisas, por isso não jogo nesse cassino, e vou abrir mais e mais reclamações, ruins, em vários site de reclamações, como esse, até que isso se resolva, Só quero o que é meu.
doesn't pay, I've had several friends complain that they don't pay.
não paga, já tive vários amigos, reclamações, que elês não paga.
I've been registered here for a really long time, about 7 years. Mega selection of games & great site design. Verifications & payouts are super fast! When asked if they can expedite the payout they do so without asking too many questions which I love :D Nice support who is always helpful. All in all a great casino! Really had some great winnings here, such as 5 researchers at Book of Dead for a €1 stake :D I personally like it very much!
Best regards
Bin hier auch echt lange registriert ungefähr 7 Jahre. Mega Auswahl an Spielen & tolle Seiten Gestaltung. Verifizierungen & Auszahlungen sind super schnell! Wenn man nachfragt ob sie die Auszahlung beschleunigen können tun sie dies ohne viel Fragen zu stellen was ich liebe :D Netter Support der immer hilfsbereit ist. Im großen und ganzen ein tolles casino! Hatte hier wirklich einige tolle Gewinne wie z.b 5 Forscher bei Book of dead auf 1€ Einsatz :D Mir persönlich gefällt es sehr!
I really like to play here... great selection of games, but for me it is simple impossible to win anything here made X deposits but not even a small win
Great selection of games
Site looks nice
RTP low with no possibility of win at list not for me
The best casino I've played, I withdraw very high amounts and the payment takes a few minutes or a maximum of 2 hours, there is no withdrawal limit. Without a doubt, the best casino and I've played in many casinos!
O melhor cassino que joguei, saquei valores muito altos e o pagamento leva alguns minutos ou no máximo 2 horas, não há limite para saque. Sem dúvida nenhuma, o melhor cassino e olha que joguei em muitos cassinos!
Payout is fast Support nice but no longer fun to play 5 seconds max bet 1 € and there are no more winnings too bad it used to be great
Auszahlung gehen schnell Support nett aber macht kein Spass mehr zuspielen 5sekunden maxbet 1€ und es kommen keine gewinne mehr schade früher war es top
WARNING TO PLAYERS MUST READ TO BE SAVED FROM MAJOR HEADACHES FROM Leo Vegas has since emerged with Ontario gaming The emerged with Ontario gaming has been now fairly new but things are not the same with this casino Unfortunate they allow all deposits but then soon as you want to withdraw your funds even though your fully verified with Leo Vegas they lock your account keep asking you for the same documents chats just shut you done and refuse to work with you to get your winnings They ask for your banking want to see everything even though your making a dep with E transfer and you send them the proof of the dep that is not enough they keep asking for more documents pretending they do not receive it and lock the account refuse to talk to you or to Guru Casino helper to get the resolutions for you Stay away
nothing since they emerged with Ontario gaming
Lock your account for no reason even if you were verified
chat refuses to work with you and get resolutions, Support continues to ask for documents even though you have send them
Lock your account for no reason, refuse to give winnings and you can talk to them every day till your blue in the face you will not get anywhere they make sure of it
i am registered at many aams casinos and the only casino that had the attention of giving me a birthday bonus was leoVegas who credited me with 15 free spins. How to say ... just the thought. Thank you
sono registrato a molti casino aams e l'unico casino che ha avuto l'attenzione di regalarmi un bonus compleanno è stato leoVegas che mi ha accreditato 15 giri gratis. Come dire... basta il pensiero. Grazie
They have various bonuses with excellent terms and distribute them in an attractive ""cards"" manner. Also, they have wager-free promos, which is unexpected from a casino. A great selection of games.
Really cool games
their bonus calculation methods may be somewhat unclear. Sometimes I get them, sometimes no, and there's no correlation with the info that I know from their rules or descriptions.
alexsau
Unregistered user
• 2 years ago
Appropriates money, does not Include money transfers to the game account, but deducts from the bank account. I provided payment receipts and other evidence but they ignore it,just stealing money.Be careful with them and Royal Panda casino, the same owners. Don’t start with them because you will be deceived!
a lot of gameplay
Does not credit the money transferred to the player's account, but debits it from the bank account
Great selection of games. Great Bonuses with a ridiculously low wager. Great RTP, even on all the NoLimit City slots. Great German speaking support, especially "Stefan", he's the real MVP among all the support agents worldwide. All the withdrawals were always lightning fast. Clear communication when there were some issues with my documents, verification happened basically immediately after that.
Fast Withdrawal
Fast Verification
Outstanding Live-Chat
Great Selection of Games
Superb layout of the website
Some would say that there's not enough bonuses, but considering the low wager it's totally fine.
Worst casino in Japan Half a year 3 million yen First win 1 million yen Direct freezing of accounts that will not be withdrawn We do not recommend direct freezing if the amount is large
When I won they asked me for so many documents to verify the account, but not only that, when I sent them if the photo did not meet their aesthetic standards of light, shadow and composition they would reject the documents, and so you can spend weeks. Basically what they are looking for is to tire you, to wallpaper. I have never seen a Casino with that policy, my opinion is that they want to scam you.
Cuando gane me pidieron tantos documentos para verificar la cuenta, pero no solo eso, cuando se los enviaba si la foto no cumplía con sus estándares estéticos de luz, sombra y composición te rechazaban los documentos, y así te la puedes pasar semanas. Básicamente lo que buscan es cansarte, empapelar. Nunca he visto un Casino con esa política, mi opinión es que buscan estafarte.
If you play in a Casino and you cannot withdraw your winnings, everything else is reduced to a feeling of scam, you have been ripped off.
Si juegas en un Casino y no puedes retirar tu ganancias?¿ todo lo demás queda reducido a un sentimiento de estafa, te han timado.
Safety Index explained
Safety Index of LeoVegas Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of LeoVegas Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.9/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Submitted:
07 Apr 2024
Complaints about related Bet UK Casino
(Same management)
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Submitted:
05 Jan 2023
Complaints about related Pixel.bet Casino
(Same management)
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Submitted:
06 Dec 2020
Complaints about related Expekt Casino
(Same management)
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Submitted:
02 Aug 2024
Show more complaints (+65)
Discussion
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